Role Description The Product Consultant serves as a key player within Casepoint’s Customer Services team. They are responsible for successfully managing assigned customer onboarding, value realization, and relationships through effective consulting and execution. Strong candidates will have the capability to translate customer business processes into the effective onboarding and configuration of Casepoint products across a variety of data discovery use cases (i.e. litigation, enforcement, investigations, legal hold, FOIA) that support the success of Casepoint customers. What You’ll Do (Key Responsibilities): - Conduct onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals. - Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching. - Design technical workflow and projections for customer success management meetings and executive business reviews. - Design playbook and best workflow procedures for Casepoint products. - Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base. - Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements. - Identify capabilities that could provide added value to customers and work with the Account Manager and Product Enablement to increase adoption. - Identify and document change requests through customer discovery sessions and engagement. - Make sure customers are educated on new/enhanced features that can improve their workflows. - Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need. - Analyze, capture, document and illustrate “as-is” and “to-be” business processes and best practices. - Advise customers on the best application practices such as: application use cases, configuration optimizations, and instructional documentation. - Configure, test, and implement business processes within the COTS application(s). - Provide onsite/online application training as needed. - Provide product demonstrations to support project milestones as well as to support sales team. - Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks. - Provide weekly reports/updates of assigned tasks and progress to project manager/management. - Ensure downstream processes are considered during system enhancement/modification efforts. - Perform initial User Acceptance testing to ensure system changes meet defined requirements as well as providing feedback to Development/testing teams regarding test cases, scenarios, and scripts. - Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs. - Other duties as assigned. Qualifications - Passion for technology and for helping others to understand and use it. - A bachelor’s degree, or equivalent of 4 years’ professional experience. - Minimum 2+ years customer-facing experience in the enterprise software space. Example experience includes but is not limited to the following functions: Implementation, Managed Services, Customer Success, Support, and Product Training. - Demonstrated experience in stakeholder management, relationship management, and software implementation. - Analytical, technology, and problem-solving skills to be able to identify, communicate, and troubleshoot technical issues. - Excellent verbal presentation skills and written communication skills. - Quick learner with strong multi-tasking skills. - Experience in self-training and developing expertise with new user-based technology. - Experience working directly with clients to achieve results. - Advanced knowledge of Microsoft Product Suite. - Must be available for occasional travel to support project or product promotion efforts. - Ability to obtain and maintain Public Trust or higher clearance. - US Citizenship (non-dual) required. Preferred Qualification - Experience working with Government agencies. - Experience working with customer help desk or customer service tools. - Experience working with project management tools (Jira, Asana, SuiteProjectsPro). - Strong experience in customer engagement with a SaaS company. - Demonstrated success in advancing client business outcomes through education and adoption. Work Location & Flexibility We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time. Company Description Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform. Built on an award-winning, cloud-native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose-built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long-term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com . Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.

Role Description Aon is looking for a Senior Casualty Claims Consultant. It is the responsibility of the Casualty Claims Risk Consultant to deliver tactical, client-specific, casualty claims services on assigned accounts in support of Aon’s core brokerage services. This position is for a workers’ compensation professional; however, experience with auto and general liability is a plus. Work Style: Virtual work from Home. The general role of our Casualty Claims Risk Consultant is to: - Identify client exposures and provide customized casualty consulting services for clients to help them reduce their Total Cost of Risk. - Ensure the highest level of service from claims administrator(s) and carrier partners. - Improve client claim outcomes by examining and analyzing key elements and related costs of their claims programs and build best practice-oriented approaches to claims cost containment. - Introduce appropriate Aon resources and provide project management to ensure commitments are met and results are achieved. - Establish project plans and budgets. - May require limited involvement in business development opportunities as dictated by geographic needs. Qualifications - Customer service is fundamental: establishing rapport and maintaining positive working relationships with clients, business partners, and colleagues is essential to achieving shared goals and ensuring long-term success. - Develop strategic client plans and associated budgets. - Deliver appropriate client services as outlined in the selected service plans as agreed with Account Executive/Client. - Handle delivery of agreed client services to ensure content quality and timely delivery. - Meet or exceed assigned billable hours and utilization goals. - Communicate and collaborate with manager and Account Executives to find opportunities for new business development. - Adhere to established Best Practices and make recommendations for improvement, when appropriate. - Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills. - Provide advocacy on behalf of assigned clients relating to services rendered by carriers and/or TPAs to include the review and revision of account instructions, addressing client service concerns and negotiating applicable renewal pricing and terms. - Participate in telephonic or in-person claim reviews utilizing proprietary software designed to result in file resolution, documenting claim specific outcomes, action plans, and the appropriateness of reserving where applicable. - Attend and participate in periodic on-site client meetings regarding service delivery, claim reviews and/or stewardship. - Utilize standard deliverable products and a specific “Peer Review” process to ensure consistency of services. - Interact with other Aon Consulting team members, Business Development teams, Leadership, Account Executives, Producers, Brokers, other Aon business units, Markets, and Vendors. Requirements - Proven performer with strong technical knowledge and work experience adjusting or managing workers compensation claims or possess multi-line claims experience with emphasis on casualty lines of coverage. - Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills. - Fluent in Microsoft Office Suite, particularly Excel, Word, and PowerPoint. - Bachelor’s degree or equivalent relevant experience. - Producer/Broker licensing may be required after hiring. - For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Benefits - Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: - 401(k) savings plan with employer contributions. - Employee stock purchase plan. - Consideration for long-term incentive awards at Aon’s discretion. - Medical, dental and vision insurance. - Various types of leaves of absence. - Paid time off, including 12 paid holidays throughout the calendar year. - 15 days of paid vacation per year. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Health savings account, health care and dependent care reimbursement accounts. - Employee and dependent life insurance and supplemental life and AD&D insurance. - Optional personal insurance policies. - Adoption assistance. - Tuition assistance. - Commuter benefits. - Employee assistance program that includes free counseling sessions. - Eligibility for benefits is governed by the applicable plan documents and policies.

Role Description Client is seeking a senior-level Microsoft 365 / Teams consultant to perform a current-state assessment of their Microsoft environment. The organization recently rolled out Teams across the enterprise and is looking for guidance around security, governance, permissions, identity/access management, and overall best practices. This engagement may evolve into training, governance recommendations, and ongoing optimization support depending on findings from the assessment. Key Responsibilities / Scope of Work - Perform current-state assessment of Microsoft 365 and Microsoft Teams environment - Review: - Teams governance structure - Security/privacy settings - Identity & access management (IAM) - Permissions and sharing configurations - User provisioning/deprovisioning processes - Collaboration/security policies - Potential document/data exposure risks - Identify gaps, risks, and optimization opportunities - Provide recommendations and remediation guidance - Assist with best-practice alignment for Microsoft 365 environment - Work directly with IT leadership and internal technical teams - Potentially assist with: - User/admin training - Knowledge transfer - Governance strategy development - Ongoing optimization initiatives Qualifications - 5+ years of Microsoft 365 administration/support experience - 5+ years of Microsoft Teams administration and governance experience - Experience performing Microsoft 365 / Teams security or governance assessments - Strong understanding of: - Identity & access management - Permissions management - Security/compliance best practices - Collaboration governance - Experience working directly with leadership stakeholders and presenting findings/recommendations - Experience building remediation and optimization roadmaps - Healthcare industry experience required - Familiarity with HIPAA/security compliance considerations - Strong communication and documentation skills Requirements - Microsoft Certified: Teams Administrator Associate - Microsoft 365 Certified: Enterprise Administrator Expert - Microsoft Certified: Security Administrator Associate - Azure Administrator Associate Preferred Experience - Experience supporting FQHCs, hospitals, or multi-site healthcare organizations - Experience conducting Microsoft 365 user training initiatives - Experience with Microsoft Copilot or advanced Microsoft 365 collaboration tools - Experience working in hybrid cloud environments - Experience with broader Microsoft security stack (Defender, Purview, Conditional Access, etc.) This is a remote position.

• Review and synthesize existing evidence on laboratory capacity gaps, barriers, and good practices across program countries, drawing on completed country assessments and relevant global literature. • Conduct structured stakeholder engagement — including key informant interviews with government counterparts, regulatory bodies, laboratory professionals, and technical partners to deepen understanding of country contexts and priorities. • Develop a global laboratory capacity strategy that sets out a clear vision, strategic priorities, and a phased approach to investment across program countries/regions • Develop (or identify experts to work on) a training framework/model for building and sustaining TFA laboratory capacity, including recommendations on delivery modalities and mechanisms for sustaining competency in collaboration with partners. • Identify bottlenecks and solutions for procurement challenges, and explore potential for standardizing processes and specifications to streamline procurement and delivery of materials; where feasible, assist partners in procurement of lab materials • Research and synthesize options for sustainable financing and supply chain mechanisms to address the recurring procurement and consumables challenges that undermine laboratory capacity across program countries, drawing on relevant models from global health and food safety. • Support RTSL research and activities on lab methodologies and capacity support as needed. • Travel to conduct reviews/stakeholder meetings and participate in any planned lab trainings during the consultancy period. • On request, support country-specific laboratory strengthening efforts in priority program countries. This may include providing technical input to national laboratories and regulatory agencies on analytical methods, quality management systems, and accreditation pathways; advising on equipment procurement and consumables supply chains; and contributing to the design and delivery of in-country capacity-building activities.