Role Description 쿠팡이츠를 이용하는 고객과 스토어, 딜리버리 파트너의 문의를 효율적으로 응대할 수 있도록 응대 프로세스와 정책 수립하고 수립된 내용을 고객센터에서 쉽게 이해하고 응대시 참조할 수 있도록 상담지식을 관리합니다. - 상담기준대로 응대가 이루어지고 있는지 고객만족도 평가와 QA평가 등을 통해 점검 후 고객센터로 피드백 하는 역할 수행 - VOC 분석을 통한 비즈니스 프로세스와 시스템에 대한 개선 사항 발굴 - 유관부서와 협업하여 고객 경험 향상 * 본 채용 건은 쿠팡 소속이 아닌 쿠팡이츠의 주문부터 배달까지의 서비스를 총괄 운영하는 자회사 쿠팡이츠서비스 소속임을 알려드립니다. Qualifications - 엑셀 활용 가능 Requirements - 컴퓨터공학 전공자 - SQL/파이썬 가능 Benefits - 3개월 계약직 (입사 후 성과 평가에 따라 연장 및 정규직 전환 검토 가능) - 재택 근무 Company Description 쿠팡이츠서비스(Coupang Eats Services)는 Delivery service에 대한 차별화 전략을 세우고, 쿠팡이츠의 고객, 상점주, 그리고 배달파트너들에게 한층 더 강화된 서비스와 지원을 제공하고 있습니다. - 고객에게 놀라운 고객 경험을 선사 - 상점주에게는 원스톱 서비스 제공 - 여러 분야의 전문가로 구성된 팀 운영 - 고객과 상점주, 배달파트너가 원하는 가치 고민 및 연구 - 새로운 혁신과 패러다임 변화 이끌기

• Support the day-to-day coordination of assigned business unit - tracking project related items, updating projects, and flagging risks to the delivery lead. • Maintain accurate and up-to-date delivery documentation including status trackers, onboarding checklists, meeting notes, and action logs. • Participate in internal business unit reviews, guidance calls, and meetings to discuss new processes. • Monitor business unit project health indicators and escalate concerns proactively to Delivery Leadership. • Support the preparation of delivery reports, dashboards, and weekly updates for Delivery Leadership and business unit stakeholders using tools such as JIRA, Salesforce, D365, and Power BI. • Assist in the onboarding of newly acquired companies — coordinating logistics, scheduling sessions, and preparing documentation to help new teams transition smoothly. • Support stakeholder harmonization activities by preparing materials, tracking integration milestones, and communicating progress updates. • Help acquired team members navigate new tools, systems, and delivery processes during the transition period. • Maintain integration trackers and flag timeline risks or alignment gaps to the delivery lead. • Identify operational gaps or inconsistencies within delivery workflows and bring them to the attention of the team with suggested solutions. • Help document and maintain standard operating procedures (SOPs), process guides, and team knowledge bases to support delivery consistency. • Contribute to continuous improvement initiatives by tracking operational metrics, analyzing trends, and sharing findings with the team. • Support cross-functional collaboration by coordinating between internal teams such as Finance, IT, and Sales on delivery-related activities. • Use JIRA, Salesforce, and Microsoft Dynamics 365 (D365) daily to track delivery activities, manage account data, and support reporting. • Maintain data accuracy across systems — identifying and resolving discrepancies or duplication between platforms. • Build and maintain dashboards or reports in Power BI or similar tools to support team visibility into delivery KPIs and account status. • Adhere to data governance standards and support the team in maintaining tool hygiene across all active accounts. • Review data from JIRA, Salesforce, D365, and other operational systems on a regular cadence to identify trends, anomalies, or patterns that may indicate current or emerging delivery risks. • Synthesize findings from system data into clear, concise summaries and risk reports — providing Delivery Leadership and business unit stakeholders with the detail they need to make informed decisions. • Proactively surface risks — both current and forward-looking — by cross-referencing data across systems and highlighting areas where delivery timelines, data quality, or operational performance may be at risk. • Collaborate with Delivery Leadership to translate risk findings into actionable mitigation steps — tracking the status of open risks and updating stakeholders as situations evolve. • Maintain a risk log and ensure it is kept current — documenting identified risks, their potential impact, assigned owners, and mitigation progress across active accounts and engagements.

• Provide prompt support to our customer base via email, phone, and WhatsApp, with intensive use of the Zendesk platform • Monitor and organize requests in our systems, ensuring transparency • Handle a high volume of daily requests, applying strong prioritization skills • Process policies, endorsements, and invoices with attention to detail • Provide operational support for the company's collections management and team routines

Role Description Are you ready to lead the future of live sports broadcasting? Scripps Sports is seeking a Director, Game Operations to guide our production team in delivering exceptional live sports content. In this pivotal role, you'll establish production standards, mentor talented producers and directors, and ensure seamless coordination across all aspects of our broadcasts. If you're passionate about sports production excellence and thrive in a collaborative, fast-paced environment, this is your opportunity to make a significant impact. Scripps offers remote opportunity for this position in OH, MT, FL, GA, CO, MI, NV, TN. What You'll Do - Foster a collaborative culture that promotes professional growth and operational excellence - Establish, document, and enforce production best practices and workflows for live sports broadcasting - Provide strategic oversight of on-air graphic presentation and production workflows - Serve as backup producer/director when operational needs require - Coordinate crew assignments and resource planning across production, technical, and operations teams - Partner directly with team representatives to integrate franchise feedback and guidelines into broadcasts - Collaborate with key stakeholders to develop and maintain game production budgets while monitoring spend and resource allocation - Lead, mentor, and develop our game producers and directors through regular coaching, feedback, and performance evaluations - Other duties as assigned Qualifications - BA/BS degree in business management or related field; or equivalent work experience - Generally, 10+ years of live television experience with a significant focus on sports production - Deep understanding of sports production workflows and live-broadcast operations - Ability to travel up to 30% Requirements - Proven leadership abilities with clear, effective communication skills - Flexibility to travel to events and work non-traditional hours, including nights and weekends - Previous supervisory experience leading producers and directors preferred - Experience with broadcast graphics and production systems preferred - Background in managing budgets and leading cross-functional production teams preferred Company Description