• Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS. • Work with the client on any information missing that is pertinent to processing the claim. • Sort, organize, and create a medical document listing if required by the client and in accordance with specific special handling. • Assign/schedule new cases to physicians for review with the appropriate physician based on location, reviewer availability, specific guidelines, jurisdictional requirements, and other client requirements. • Ensure that the assigned physician has no conflict of interest with the case assignment. • Monitor, process, and track cases to ensure we meet deadlines. • Review reports accompanying medical records to ensure that the report is complete and that all questions posed by the client have been addressed. • Follow up with the reviewer with any additional questions or clarification needs. • Update clients frequently on referral progress. • Ensure the report is grammatically correct with no spelling errors. • Ensure each referral adheres to the QA checklist prior to the completion. • Communicate clearly and concisely between the customer, reviewer, and Operations team. • Must confidently speak with physicians and clients regarding the content of their IME/record reviews. • Update clients frequently on cases in progress. • Ensure proper documentation for specified cases is provided to the client.

Role Description We are looking to hire part-time overnight Simulation Specialists, working within the hours of 12am - 8am EST. Simulation Specialists use digital avatars to deliver a wide range of simulation scenarios to provide individual learners opportunities to practice and master complex interpersonal skills. They will have a high level of emotional intelligence, strong active listening skills, efficient and effective communication skills, and the ability to portray a wide range of personality profiles. This project is training future teachers in various classroom environments, and those in this role will be portraying students of varying ages. This is a part-time position requiring 20-30 hours per week paid at $26/hr. What You'll Do - Session Delivery: - Consistently deliver a variety of scenarios you are trained and certified on in an accurate, reliable, and professional manner in alignment with stated learning objectives. - Portray a variety of perspectives using Mursion’s proprietary technology. - Facilitate reflection debrief with diverse learner populations in alignment with stated learning objectives. - Complete all operational session tasks including providing balanced and fair feedback to learners and providing accurate and fair scores related to Learners’ performance. - Complete additional forms and attendance as required for each simulation delivery. - Use and adapt quickly to evolving technology. - Learner Engagement: - Promote and provide excellent customer service as the session host including welcoming, explaining logistics, answering questions, providing information, and facilitating reflection in a courteous and professional manner across diverse Learner populations. - Consistently establish and enforce stated policies and expectations with Learners. - Adhere to the Code of Conduct and policies that protect Learner Privacy. - Task Management & Policies: - Proactively and effectively organize and manage availability, session, and other work-related schedules. - Effectively prioritize session delivery, training, meetings, and other tasks assigned as needed in alignment with stated deadlines and expectations. - Remain compliant to availability policies and protocols based on the Delivery Team assigned. - Adhere to communications expectations. - Adhere to all policies that protect Mursion’s Intellectual Property. - Adhere to internal policies. - Ensure billing hours consist of 70% service delivery on average. Qualifications - At least 3 years experience as a professional actor, with improv experience strongly preferred. - Work experience outside of professional acting in customer-facing industries or roles, preferably in customer service or hospitality environments. - Ability to work Mon-Friday within the hours of 12AM - 8AM EST as requested. - Available to consistently deliver 20 - 30 hrs per week. - Able to complete a rigorous training plan autonomously and on time (61 hours total) within 4 to 6 weeks. Will begin delivering while continuing training. - Excellent with written and verbal communication skills; strong organizational skills. - Ability to work from a private and quiet work location with strong and stable internet connection is a must: - Wired connection required. - 20 Mbps Download (100+ recommended). - 5 Mbps Upload (15+ recommended). What You'll Display - Be a team-focused contributor by collaborating effectively, supporting colleagues, and prioritizing shared goals. - Ability to remain calm under pressure by staying focused, composed, and solution-oriented during high-stress situations. - Ability to pivot and adapt quickly by embracing change and shifting priorities with flexibility and a positive attitude. - A commitment to providing equal practice opportunities to all learners by effectively representing all scenario content and withholding judgment of individual learners. - A commitment to providing a psychologically safe space by fostering an environment of empathy and encouragement, even during conversations in which the scenario calls for difficult or challenging dialogue. - Prioritize authenticity & consistency by providing a conversational simulation experience that adheres to the stated guidelines established for the scenario and learning objectives. - Demonstrate a growth mindset by receiving and implementing positive & constructive feedback and taking the initiative to identify and seek out the information and resources you need to be successful. - Leverage a high level of emotional intelligence to approach learners with a customer service mindset as the host and navigate complex and emotional learners & conversations throughout the work day. - Uphold the highest professional standards in spoken and written communications while supporting and promoting an inclusive, open culture of acceptance and belonging. - Leverage attention to detail to complete required, often repetitive tasks at a high quality level and reliably manage, prioritize and organize schedules and tasks accordingly. What You'll Deliver - Provide effective and equal practice opportunities to a diverse range of learners in alignment with stated learning objectives. - Provide clients an understanding of learner experiences through completion of feedback forms accurately and on time. - Create a welcoming and customer service-oriented host experience that humanizes the virtual reality experience and represents the best of Mursion.

• Own the day-to-day operating rhythm of the Clinical Intelligence business • Lead weekly execution reviews, operational dashboards, and KPI tracking • Ensure priorities are clearly defined, resourced, and delivered on time • Standardize processes and identify operational bottlenecks • Serve as the execution bridge between Product, Engineering, Sales, and Operations • Support GM in improving delivery economics and tracking operational KPIs • Own execution of high-priority CI initiatives and lead CI operations and delivery leaders

• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion. • Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication. • Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution. • Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting. • AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service. • Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs. • Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes. • Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making. • Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed.