• Perform software testing (regression, exploratory, and functional) • Create and execute test cases, recording evidence and reporting results • Identify, log, and track defects (bugs) through to resolution • Assist in creating and maintaining automated tests (preferably using Cypress or Playwright) • Ensure deliveries meet defined quality criteria • Actively participate in agile ceremonies (daily stand-ups, planning, review, retrospective) • Collaborate with development, product, and other teams to ensure quality • Support test data and environment setup when required • Contribute to continuous improvement of QA processes

• Deliver a positive billing, payment and collection experience for our customers • Handle customer queries and issues (cases) within agreed service levels and resolve at a quality expected by our customers via chat and voice calls • Support Autopay adoption for all Retail customers • Retrieve missing customer remittances for payments that have been received • Ensure timely processing of customer requests such as cancellation of services, currency changes • Ensure collections action (i.e. reminders, suspensions) are processed and conducted within policy • Ensure CRM and billing system customer data is kept up to date • Assist with other duties as required by the Billing and Collections Support Team Leader

Role Description We are currently seeking enthusiastic and dependable individuals to join our remote team as Travel Industry Associates. This opportunity is ideal for those interested in learning the travel business while helping clients organize memorable vacations and leisure experiences. As a Travel Industry Associate, you'll assist with: - Trip coordination - Reservation support - Destination research - Client communication You'll work with travelers interested in a variety of experiences, including: - Cruises - Resort vacations - Guided tours - International getaways No previous travel experience is required. Training, educational resources, and ongoing support are available to help you succeed. Qualifications - Strong communication and customer service abilities - Excellent organizational and problem-solving skills - Comfort working with online systems and digital resources - Ability to manage multiple projects and deadlines - Self-motivation and strong time-management habits - Professional attitude and willingness to learn - Reliable internet connection and basic computer knowledge - Interest in travel, hospitality, or customer-focused industries Requirements - Must be at least 18 years of age - Authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved locations Benefits - Fully remote opportunity - Flexible work schedule options - Comprehensive onboarding and industry training - Ongoing coaching and mentorship - Access to travel supplier resources and booking tools - Travel-related incentives and exclusive industry benefits - Career development and advancement opportunities - Collaborative and supportive team environment

Role Description Data Driven Detroit (D3) is seeking an experienced and enthusiastic individual to join our team as a Senior Analyst / Project Lead. This is a full-time, salaried position, with a starting salary of $60,000 per year. This is primarily a remote position, with occasional attendance at in-person meetings or events. A desk in the D3 office is available should the selected candidate wish to work partially or entirely in-person. - Lead the day-to-day management of larger-scale, multi-year projects. - Provide direct support to initiatives such as the Neighborhood Vitality Index and Hope Starts Here. - Engage in analytical research and strategic coordination with external partners. - Collaborate with internal and external project stakeholders. - Conduct analysis and research to support identified partner and stakeholder needs. - Coordinate tasks with D3’s internal workflow team. - Participate in outreach and engagement programs. - Help produce data products that improve the quality of life for residents across Detroit and the region. Qualifications - 5+ years of relevant professional experience in community research, data analysis, urban planning, public policy, public health, education, or a related field. - 3+ years leading complex research projects with long-term deliverables across multiple subject areas. - Experience managing relationships on larger initiatives with multiple external stakeholders. - Proficiency in data analysis using Microsoft Excel or other statistical software (R, SPSS, etc.). - Experience with survey sampling methods, survey design, and survey data analysis. - Working understanding of qualitative research processes, including research design strategies, focus groups, and/or fieldwork methods. - Able to communicate technical concepts to a non-technical audience. - Able to move flexibly between analytical and relationship-centered work based on project needs. - Able to manage individual deadlines and tasks as part of a project team. - Curious about data and answering questions. - Able to work effectively with people across racial, cultural, gender, and other identity characteristic differences. - Lived experience and/or service that provides perspectives that support D3 in our mission, especially in serving populations that are under-represented in society at large. Benefits - A flexible 32-hour work week. - 4 weeks of paid time off per year. - Access to group health, dental, and vision insurance. - A 401(k) profit-sharing plan. - Paid contingency leaves (parental, caregiving, jury duty, etc.). - A strong commitment to work-life balance.