SiteMinder

• Prospect, source, and close new enterprise accounts within the hospitality space. • Build pipeline from scratch through outbound outreach, strategic account mapping, and multi-threaded engagement. • Manage long and complex sales cycles involving VP- and C-level stakeholders. • Support upsell and expansion opportunities within large hotel groups, management companies, and enterprise chains. • Develop strategic account plans and tailored engagement strategies. • Collaborate cross-functionally with internal teams to deliver solutions and close deals. • Maintain disciplined pipeline management and accurate forecasting within CRM (Salesforce preferred). • Deliver impactful presentations and communicate value at the executive level.

• Client acquisition - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing. • Achieving sales KPIs and targets - Working towards daily, weekly and monthly targets and finalize all sales in a timely manner. • Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. • CRM maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system. • Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. • Partner management - Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

• Develop strong customer relationships by providing exceptional technical and analytical support alongside high levels of customer service, utilising Phone, Email, Chat, and other appropriate mediums. • Identify customers’ specific support and configuration requirements, set expectations, and resolve issues, delivering against your key performance indicators (KPIs). • Ensure all cases are resolved or escalated to the respective stakeholder in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritising your caseload appropriately. • Ensure all customer (internal and external) issues are logged accurately in SiteMinder’s CRM tool (Salesforce). • Actively participate in product enhancement and training sessions (F2F, virtual, or self-learning). • Help develop and evolve our SiteMinder products and systems by providing innovative and comprehensive feedback. • Test compatibility of new features with existing product features and systems, documenting observations and outcomes. • Keep up to date with technical and feature developments by attending workshops, reviewing internal publications, and participating in F2F and virtual training sessions. • Unlock the potential in our support process by identifying and taking ownership of improving our various methods and processes.

Strategic Account Manager, Enterprise - 12 months FTC Location Sydney Employment Type Contract Location Type Hybrid Department GTM - Sales Strategic Account Manager, Enterprise (APAC) Our Strategic Accounts team creates world-class relationships with collections and portfolios of hospitality brands in the Groups and Chains segment, and provides recommendations for technology solutions to the Groups, including some of the largest operators in the world. Core focus of this role is to establish and grow SiteMinder’s enterprise business throughout APAC markets, by creating new partnerships and unlocking growth within existing accounts, with keen attention on Australia and New Zealand. In an individual contributor role, you will be joining an established high performance team, to assume responsibility for creation of new revenue opportunities through both acquisition of new multi-property groups and via fostering excellent relationships within an existing portfolio of accounts. You will be an experienced commercial operator, with a background in SaaS business development, partnership management, strategic account management, or a similar senior commercial profile with strong business acumen. This role is offered as a 12-month fixed-term contract. What you'll do... - Active listening: deep understanding of customer goals, strategy and long term objectives, to formulate plans to unlock new revenue opportunities and mitigate attrition risks. Initiating conversations and solutions that deliver against customer buying needs - Consultative selling: you will hold a creative and ambitious talent for driving new business and strategic account management, coordinate large group discussions and bring in the relevant buying authorities to influence and drive the business to sale-won - Hyper Collaboration: you will have experience in working with multiple teams and stakeholders to create a winning strategy for unlocking growth in APAC to lead SiteMinder to be the preferred partner for multi-property groups in the region. - Stakeholder management: influencing and liaising with variety of internal stakeholders, across multiple departments (Product solutioning, Onboarding, Support, Sales, Marketing, Finance, Support, Customer Success) - Proactive engagement: implementing plans to increase product adoption, service satisfaction, product updates and customer feedback - Protection of revenue: by ensuring customers are committed to term agreements and managing the contract renewal process - Travel requirements: regular travel within the region to attend trade shows, conferences and Quarterly Business Reviews with high value accounts What you have... - Hotel or travel industry experience: in-depth understanding of the hospitality/hotel industry and travel technology, and the infrastructure of large hotel groups - Experience in SaaS sales or product/technology partnership management. Ideally 3+ years experience in consultative selling to C level personas within a technology or hospitality-travel technology business - Strong communication skills to build rapport and trusted, long-term relationships with customers and ability to bring together multiple stakeholders internally and externally to match buying authority and knowledge sets - Excellent negotiation skills to overcome objections and navigate complex buying structures to influence multiple buying identities - Consultative approach to solution sell and present as a subject matter expert in the hospitality technology field - Creative problem-solving skills and ability to manage expectations - Highly resilient self starter, operating well independently, with positive attitude to winning deals - Language requirements: Fluent in English, Professional working proficiency in any of these languages: Bahasa, Mandarin, Korean or Japanese, is a plus. Our Perks & Benefits… - Hybrid working model (in-office at our Sydney HQ & from home) - Mental health and well-being initiatives - Generous parental (including secondary) leave policy - Paid birthday, study and volunteering leave every year - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) to help you connect and get involved

• Prospect, source, and close net-new enterprise accounts within the hospitality space • Build pipeline from scratch through outbound outreach, strategic account mapping, and multi-threaded engagement • Manage long and complex sales cycles involving VP- and C-level stakeholders • Drive upsell and expansion opportunities within large hotel groups, management companies, and enterprise chains • Lead strategic account planning and develop tailored engagement strategies • Collaborate cross-functionally with internal teams to deliver solutions and close deals • Maintain disciplined pipeline management and accurate forecasting within CRM (Salesforce preferred) • Deliver high-impact presentations and communicate value at the executive level

Customer Tech Support - Spanish - (REMOTE) Location Delhi Employment Type Full time Location Type Remote Department Global Support OverviewApplication At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year. About the Customer Solutions Analyst role... Our Technical Support team is an integral link for our 33k+ customers to get the most out of our SaaS solutions. You will become part of an upbeat, high-energy work environment with a myriad of diverse interpersonal and interdepartmental interactions, whilst learning invaluable and transient on-the-job skills. You will use your experience, personality, and people skills to make an immediate contribution to our team and positively impact customer loyalty and satisfaction levels. We want you to be our Customer Solutions Analyst - Spanish and English, where you will provide frontline technical assistance and support to SiteMinder customers globally. As the first point of contact, you will be a key asset in maintaining SiteMinder branding and providing the right resolution across our complete product suite and services. Your primary focus will be external customers across the globe, but our internal teams and partners will need your help too! What you’ll do… - Develop strong customer relationships by providing exceptional technical and analytical support alongside high levels of customer service, utilising Phone, Email, Chat, and other appropriate mediums. - Identify customers’ specific support and configuration requirements, set expectations, and resolve issues, delivering against your key performance indicators (KPIs). - Ensure all cases are resolved or escalated to the respective stakeholder in a timely manner in accordance with company service level agreements (SLAs) and individual KPIs, prioritising your caseload appropriately. - Ensure all customer (internal and external) issues are logged accurately in SiteMinder’s CRM tool (Salesforce). - Actively participate in product enhancement and training sessions (F2F, virtual, or self-learning). - Help develop and evolve our SiteMinder products and systems by providing innovative and comprehensive feedback. - Test compatibility of new features with existing product features and systems, documenting observations and outcomes. - Keep up to date with technical and feature developments by attending workshops, reviewing internal publications, and participating in F2F and virtual training sessions. - Unlock the potential in our support process by identifying and taking ownership of improving our various methods and processes. What you have… - High level of customer service and analytical skills (able to think on the spot to efficiently analyse an issue, determine its root cause, assess impact, and reach a resolution). - Technical knowledge, especially from a hotel background. - Fluent in English and Spanish with excellent verbal and written communication skills. - Excellent problem-solving and troubleshooting skills. - Strong organizational and time management skills with attention to detail and a process improvement mindset. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Proven ability to manage remote working successfully in terms of teamwork, learning & development, productivity, and motivation. - Experience working in a high-volume, telephone-based, SLA- and KPI-driven environment. - Stakeholder management and ownership mentality when working across internal and external teams and partners. - Agility to operate seamlessly across several platforms and system environments simultaneously. - Ability to diagnose and troubleshoot web browser and connectivity issues to help resolve less complex customer issues. - Strong capacity for customer interaction and conflict resolution. - Ability to support a range of customers with differing needs and technical abilities, communicating technical information in an accessible manner to non-technical customers. - Innate curiosity, proactive mindset, and ability to think outside the box. - Strong business acumen and alignment to helping the support business achieve its goals. - Ability to travel to our office if required, at least three times a week. - Ability to work on shifting schedules, including weekends and holidays. Our Perks & Benefits… - Remote (from Delhi only) - Mental health and well-being initiatives - Paid birthday, study, and volunteering leave every year - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERGs) to help you connect and get involved - Investment in your personal growth with training for advancement

• Customer Acquisition: Learns SiteMInder’s sales process and becomes knowledgeable of SiteMinder’s products along with the target market in order to facilitate sales efforts. • Client Contact: Establishing interest in SiteMInder’s products through inbound or outbound phone activities in order to generate sales. Provides information to customers in order to educate and inform new potential opportunities about SiteMinder’s products and services. • Sales Target Attainment: Works to achieve monthly sales goals. • CRM Maintenance: Learns how to manage Salesforce and keep all information up to date and track sales activities. • Collaborating with: SiteMInder’s Customers, Sales Team, Account Managers, Onboarding Teams, Product Teams, Marketing Teams, Support Teams.

• Deliver a positive billing, payment and collection experience for our customers • Handle customer queries and issues (cases) within agreed service levels and resolve at a quality expected by our customers via chat and voice calls • Support Autopay adoption for all Retail customers • Retrieve missing customer remittances for payments that have been received • Ensure timely processing of customer requests such as cancellation of services, currency changes • Ensure collections action (i.e. reminders, suspensions) are processed and conducted within policy • Ensure CRM and billing system customer data is kept up to date • Assist with other duties as required by the Billing and Collections Support Team Leader

• Active listening: deep understanding of customer goals, strategy and long term objectives, to formulate plans to unlock new revenue opportunities and solutions that deliver against customer buying needs • Consultative selling: you will hold a creative and ambitious talent for driving new business and strategically managing customer solutions, demonstrating an in depth understanding of revenue management and hotel technology • Hyper collaboration: working with multiple teams and stakeholders to create a winning strategy for unlocking growth, ensuring SiteMinder is the preferred partner for Groups & Chains in the region. • Stakeholder management: influencing and liaising with variety of internal stakeholders, across multiple departments (Product solutioning, Onboarding, Support, Sales, Marketing, Finance, Support, Customer Success) • Proactive engagement: implementing plans to increase product adoption, service satisfaction, product updates and customer feedback • Protection of revenue by ensuring customers are committed to term agreements and managing the contract renewal process • Travel requirements: regular travel within the region to attend trade shows, conferences and Quarterly Business Reviews with high value accounts

Role Description Responsible for selling SiteMinder’s products to customers and completing business development activities in an effort to acquire new customers. You will become a trusted advisor to hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector. We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals. We know that an attractive compensation package is a key motivator in sales. SiteMinder offers you not only this, but also a working environment that represents ambition, collaboration, self-development and customer-centricity. If you identify with our core values (We Hustle, We Come Together, We Grow, We Make Things Simple) and you are a sales hunter at heart, we want to hear from you! Qualifications - Candidates must be located in Bali or within commutable distance - Professional proficiency in English - Software-as-a-Service (SaaS) sales experience is ideal - A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills - Strong verbal skills to communicate professionally with customers, in writing and over the phone - Self-motivation and resilience to show up each day and give your best - Growth mindset - openness to feedback and coaching Requirements - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing. - Working towards daily, weekly and monthly targets and finalize all sales in a timely manner. - Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. - Maintain accurate records of your business development activities on SiteMinder's CRM system. - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. - Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers. Benefits - Remote working model - Mental health and well-being initiatives - Paid birthday, study and volunteering leave every year - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) to help you connect and get involved - Investment in your personal growth offering training for your advancement