SiteMinder

Role Description Responsible for selling SiteMinder’s products to customers and completing business development activities in an effort to acquire new customers. You will become a trusted advisor to hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector. We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals. We know that an attractive compensation package is a key motivator in sales. SiteMinder offers you not only this, but also a working environment that represents ambition, collaboration, self-development and customer-centricity. If you identify with our core values (We Hustle, We Come Together, We Grow, We Make Things Simple) and you are a sales hunter at heart, we want to hear from you! Qualifications - Candidates must be located in Bali or within commutable distance - Professional proficiency in English - Software-as-a-Service (SaaS) sales experience is ideal - A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills - Strong verbal skills to communicate professionally with customers, in writing and over the phone - Self-motivation and resilience to show up each day and give your best - Growth mindset - openness to feedback and coaching Requirements - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing. - Working towards daily, weekly and monthly targets and finalize all sales in a timely manner. - Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. - Maintain accurate records of your business development activities on SiteMinder's CRM system. - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. - Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers. Benefits - Remote working model - Mental health and well-being initiatives - Paid birthday, study and volunteering leave every year - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) to help you connect and get involved - Investment in your personal growth offering training for your advancement

• Client acquisition - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing. • Achieving sales KPIs and targets - Work towards daily, weekly and monthly targets and finalizing all sales in a timely manner. • Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and self-assured manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. • CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. • Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. • Partner management – Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

• Develop and own the lifecycle program strategy, content creation, customer segmentation, targeting requirements, and campaign measurement approach across multiple channels • Manage the delivery of programs via CRM platforms (Marketo and Intercom, email, in-app and other channels • Own and lead the roadmap development for customer Upsell and Adoption programs and campaigns in line with the overarching business goals. • Continuously improve the lifecycle and upgrade experiment roadmap covering both short-term campaigns and long-term series, testing across incentives, creative, content, and cadence, deriving insights to impact initiatives. • Own and lead campaign analysis, hypothesise outcomes, develop campaign optimisation strategy, and communicate impact and findings with relevant stakeholders and leadership team. • Work cross-functionally to prioritise and plan out a pipeline of programs- define the right customer attributes (i.e. personas, behavioural data, email and product engagement) to build relevant, personalised, and real-time campaigns using transactional, promotional, and educational content strategies. • Design standard business rules (frequency, prioritisation, channel, exclusions) in partnership with Customer and product teams. • Partner closely with Strategic Operations, Product Marketing, Product, Design and customer teams — to serve the most effective content possible, share and learn from feedback, and strengthen our customer-facing communications. • Represent the customer marketing team in company-wide transformation projects, i.e. customer data structure improvement, cross-team communications orchestration, etc. • Manage a team of customer marketing analyst and specialists, providing guidance and mentorship for their daily tasks and career growth.

• Design end-to-end processes for all new product rollouts, features, or initiatives that impact customers – ensuring seamless customer experience and operational readiness before launch • Lead process improvement initiatives using Lean Six Sigma methodologies (DMAIC, Kaizen, PDCA) to optimize existing workflows • Map current and future state processes using Value Stream Mapping and BPMN to identify inefficiencies and bottlenecks • Conduct root cause analysis (5 Whys, Ishikawa, FMEA) to address systemic issues • Create and maintain comprehensive process documentation, SOPs, and workflow diagrams • Analyze support case data and operational metrics to identify improvement opportunities and quantify business impact • Build business cases for process changes using SQL, Excel, Power BI/Tableau, and statistical analysis tools • Leverage predictive analytics and AI/ML to forecast trends and proactively address issues • Establish baseline metrics and track post-implementation performance • Facilitate cross-functional workshops with agents, team leads, managers, and leadership to design and refine processes • Partner with Learning & Development to create training programs for new and revised processes when required • Collaborate with Global Support Operations to deliver ongoing briefings and enablement to frontline teams • Manage resistance through structured change management (ADKAR, Kotter) and effective communication strategies • Drive adoption and ensure sustained process adherence across teams • Proactively identify problem areas through ongoing monitoring, trend analysis, and frontline feedback • Conduct periodic process audits to ensure adherence and identify gaps or drift • Establish governance frameworks for process ownership, review cycles, and continuous iteration • Champion a culture of continuous improvement through coaching and methodology training • Stay current with emerging technologies (AI, automation, process mining) and industry best practices • Build, mentor, and manage a team of 1-2 Process Improvement Analysts • Set priorities, allocate resources, and manage multiple improvement projects simultaneously • Connect process improvements to business outcomes (customer satisfaction, cost optimization, scalability) • Present findings, recommendations, and ROI projections to senior leadership • Contribute to long-term strategic planning for Global Support transformation

• As a Partner Solutions Consultant, demonstrate a high level of service and ensure the team achieves it goals, objectives and SLA’s. • Provide level 2 technical support for all SiteMinder labeled products and services with a primary focus on Partner Support • Case management ensuring that all support cases are resolved for escalated to the appropriate team in a timely manner in accordance with SiteMinder’s SOPs and service level agreements. • Continual learning and improvement in technical knowledge and troubleshooting techniques, with the ultimate goal of solving complex-issues in a Customer-friendly manner • Be a GDS subject matter expert. Have an in-depth understanding of the technology, service delivered, and the tools used. • Coordinate GDS deployments and training, set the customer expectation and resolve the customer issue, deliver against the KPIs. • Follow SiteMinder’s best practice procedures, specifically in regard to escalating any security concerns or breach of security. • Working smoothly with the global Partner Support team, collaborating to make the best Customer-experience possible

• Client acquisition - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing. • Achieving sales KPIs and targets - Work towards daily, weekly and monthly targets and finalizing all sales in a timely manner. • Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and self-assured manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. • CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. • Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. • Partner management – Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers. • Drive new business development in Ecuador, establishing SiteMinder’s presence in the market.

• Lead full-cycle sales and business development: identify, engage and convert new prospects into customers. • Strategic territory and pipeline growth: define and execute strategic qualification routines, build segmented pipelines from your territory, and prioritise opportunities that deliver high value. • Consistently achieving sales KPIs and targets: work towards daily, weekly and monthly targets. Accountability will be important to help you succeed. • Trusted advisor engagement: conduct insightful discovery and product presentations, consulting on clients’ business and commercial goals, and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. • CRM ownership & intelligence: maintain disciplined CRM practices to ensure pipeline, forecasts, reporting, and customer insights are accurate and actionable. • Collaborate across functions: partner with Onboarding, Marketing, Product and Customer Success teams to refine market messaging, feedback loops, and go-to-market strategies that will improve our competitiveness. • Representing the company: work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, support webinars and other tactical initiatives to raise brand awareness, requiring occasional travel to client locations to attend meetings with relevant managers.

• Client acquisition - Create new opportunities and upsell current customers. You will be responsible for the full sales cycle, from outreach to demo and closing. • Achieving sales KPIs and targets - Work towards daily, weekly and monthly targets and finalizing all sales in a timely manner. • Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and self-assured manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. • CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. • Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. • Partner management – Work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

Manage and coach a sales team to exceed performance expectations, conduct training sessions to enhance skills, assess sales pipelines for accurate forecasts, and analyze key metrics to drive successful outcomes.

• Lead full-cycle sales and business development: identify, engage and convert new prospects into customers. • Strategic territory and pipeline growth: define and execute strategic qualification routines, build segmented pipelines from your territory, and prioritise opportunities that deliver high value. • Consistently achieving sales KPIs and targets: work towards daily, weekly and monthly targets. Accountability will be important to help you succeed. • Trusted advisor engagement: conduct insightful discovery and product presentations, consulting on clients’ business and commercial goals, and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. • CRM ownership & intelligence: maintain disciplined CRM practices to ensure pipeline, forecasts, reporting, and customer insights are accurate and actionable. • Collaborate across functions: partner with Onboarding, Marketing, Product and Customer Success teams to refine market messaging, feedback loops, and go-to-market strategies that will improve our competitiveness. • Representing the company: work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, support webinars and other tactical initiatives to raise brand awareness, requiring occasional travel to client locations to attend meetings with relevant managers.