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SiteMinder

The world's leading hotel distribution and revenue platform.

Billing and Collection Analyst – Fixed Term Contract

AnalystAnalystContractRemoteSeniorTeam 1,001-5,000Since 2010H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

4 days ago

Salary

0

Seniority

Senior

English

Job Description

Billing and Collection Analyst – Fixed Term Contract

SiteMinder

• Deliver a positive billing, payment and collection experience for our customers • Handle customer queries and issues (cases) within agreed service levels and resolve at a quality expected by our customers via chat and voice calls • Support Autopay adoption for all Retail customers • Retrieve missing customer remittances for payments that have been received • Ensure timely processing of customer requests such as cancellation of services, currency changes • Ensure collections action (i.e. reminders, suspensions) are processed and conducted within policy • Ensure CRM and billing system customer data is kept up to date • Assist with other duties as required by the Billing and Collections Support Team Leader

Job Requirements

  • Strong written and oral communication skills English
  • Experience working in a collections/billing /support / teams in a call centre or contact centre environment
  • Adaptable and willing to learn
  • Experience with Salesforce, Zuora, Tesorio or similar systems
  • Able to work in a close team environment, where ideas are shared, valued, and discussed
  • Thrive in a fast-paced, agile, and dynamic environment
  • Are helpful, encouraging, and respectful to team members and everyone they interact with

Benefits

  • Equity packages for you to be a part of the SiteMinder journey
  • Hybrid working model (in-office & from home)
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved
  • Investment in your personal growth offering training for your advancement

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