• Deliver a positive billing, payment and collection experience for our customers • Handle customer queries and issues (cases) within agreed service levels and resolve at a quality expected by our customers via chat and voice calls • Support Autopay adoption for all Retail customers • Retrieve missing customer remittances for payments that have been received • Ensure timely processing of customer requests such as cancellation of services, currency changes • Ensure collections action (i.e. reminders, suspensions) are processed and conducted within policy • Ensure CRM and billing system customer data is kept up to date • Assist with other duties as required by the Billing and Collections Support Team Leader

Role Description We are currently seeking enthusiastic and dependable individuals to join our remote team as Travel Industry Associates. This opportunity is ideal for those interested in learning the travel business while helping clients organize memorable vacations and leisure experiences. As a Travel Industry Associate, you'll assist with: - Trip coordination - Reservation support - Destination research - Client communication You'll work with travelers interested in a variety of experiences, including: - Cruises - Resort vacations - Guided tours - International getaways No previous travel experience is required. Training, educational resources, and ongoing support are available to help you succeed. Qualifications - Strong communication and customer service abilities - Excellent organizational and problem-solving skills - Comfort working with online systems and digital resources - Ability to manage multiple projects and deadlines - Self-motivation and strong time-management habits - Professional attitude and willingness to learn - Reliable internet connection and basic computer knowledge - Interest in travel, hospitality, or customer-focused industries Requirements - Must be at least 18 years of age - Authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved locations Benefits - Fully remote opportunity - Flexible work schedule options - Comprehensive onboarding and industry training - Ongoing coaching and mentorship - Access to travel supplier resources and booking tools - Travel-related incentives and exclusive industry benefits - Career development and advancement opportunities - Collaborative and supportive team environment

Role Description Data Driven Detroit (D3) is seeking an experienced and enthusiastic individual to join our team as a Senior Analyst / Project Lead. This is a full-time, salaried position, with a starting salary of $60,000 per year. This is primarily a remote position, with occasional attendance at in-person meetings or events. A desk in the D3 office is available should the selected candidate wish to work partially or entirely in-person. - Lead the day-to-day management of larger-scale, multi-year projects. - Provide direct support to initiatives such as the Neighborhood Vitality Index and Hope Starts Here. - Engage in analytical research and strategic coordination with external partners. - Collaborate with internal and external project stakeholders. - Conduct analysis and research to support identified partner and stakeholder needs. - Coordinate tasks with D3’s internal workflow team. - Participate in outreach and engagement programs. - Help produce data products that improve the quality of life for residents across Detroit and the region. Qualifications - 5+ years of relevant professional experience in community research, data analysis, urban planning, public policy, public health, education, or a related field. - 3+ years leading complex research projects with long-term deliverables across multiple subject areas. - Experience managing relationships on larger initiatives with multiple external stakeholders. - Proficiency in data analysis using Microsoft Excel or other statistical software (R, SPSS, etc.). - Experience with survey sampling methods, survey design, and survey data analysis. - Working understanding of qualitative research processes, including research design strategies, focus groups, and/or fieldwork methods. - Able to communicate technical concepts to a non-technical audience. - Able to move flexibly between analytical and relationship-centered work based on project needs. - Able to manage individual deadlines and tasks as part of a project team. - Curious about data and answering questions. - Able to work effectively with people across racial, cultural, gender, and other identity characteristic differences. - Lived experience and/or service that provides perspectives that support D3 in our mission, especially in serving populations that are under-represented in society at large. Benefits - A flexible 32-hour work week. - 4 weeks of paid time off per year. - Access to group health, dental, and vision insurance. - A 401(k) profit-sharing plan. - Paid contingency leaves (parental, caregiving, jury duty, etc.). - A strong commitment to work-life balance.

Role Description Under minimal supervision, this position is responsible for application functional and technical support of assigned applications. Serves as an internal subject matter expert to manage and support Workday applications, including: - Analysis, maintenance, troubleshooting, ensuring data integrity, security, and accuracy. - Working closely with stakeholders to understand their needs, design solutions, and recommend process improvements. - Offering end-user support through a ticketing system, including root cause analysis and new release management. - Creating and maintaining training materials and documentation. - Developing and executing a strategy for continuous improvement of processes and functionalities. - Ensuring critical issues are addressed in a timely manner. Performs all assigned duties in compliance with internal SOPs and external regulations, bringing compliance issues to the attention of management. Assures quality customer service to all customers and maintains good attendance and punctuality per the absence policy. - Manage and support assigned Workday application, including: - Analysis, maintenance, troubleshooting, new release management, ensuring data integrity, security, and accuracy. - Addressing and resolving data issues. - Configuring and maintaining Workday to align with organizational policies, compliance requirements, and best practices. - Conducting regular audits to ensure data quality, integrity, and security of the system. - Working with stakeholders to develop effective reports, dashboards, and analytics tailored to user needs. - Creating test scenarios/test cases, testing, and supporting new configurations and deployments. - Helping identify and assess cross-functional impacts from configuration changes. - Developing and maintaining detailed documentation on processes, configuration, and workflows. - Reviewing functionality delivered in Workday releases to assess business impacts and identify opportunities for enhancements. - Collaborating with integration teams to design, test, and implement interfaces between Workday and other systems. - Performs all other duties, at the discretion of management, as assigned. Qualifications - Bachelor's degree required. - Knowledge of applicable business application(s) required. - Knowledge of automated applications systems, system development life cycle, and project management principles required. Requirements - Workday Certification in one or more modules preferred. - 5 years of experience implementing and supporting Workday ERP and relevant Workday SKU, required, including: - Workday configuration with a specialized focus in relevant Workday SKU, workflows, business processes, security, and reporting. - Technical knowledge of Workday application, reporting, and data analysis. - Experience working with Azure DevOps preferred. Skills/Abilities - Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. - Must be able to maintain confidentiality. - Ability to gather technical and business requirements and translate into action plans. - Excellent problem-solving and customer service skills with a keen attention to detail. - Demonstrated ability to effectively manage multiple priorities and deliver timely, quality work within deadlines. Company Description At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.