• Handle routing support inquiries and issues from channel partners, acting as a reliable point of contact through to resolution • Using established procedures, process day-to-day tickets, while resolving routine issues and coordinating cross functional responses with stakeholders • Apply formal training and considerable work experience to make timely decisions that mitigate partner impact and keep projects on schedule • Address and resolve a variety of customer service issues with electronic locks, access control systems and multi-family security solutions using standardized processes and procedures • Collaborate with the proper stakeholders on investigations and case resolution with the customer • Use clear communication skills to maintain trusted, professional relationships with builders and third-party vendors, demonstrating composure and effective conflict resolution during high-pressure situations • Communicate updated product documentation, user guides, and installation best practices tailored to builder workflows • Ensure accurate order processing and deliver high-quality customer support with moderate supervision • Document routine issues and recurring call drivers, sharing actionable feedback with internal teams to support product improvements and enhance knowledge resources • Track trends and share results for product and process roadmaps that improve partner experience and reduce cost‑to‑serve • Actively participate in ongoing training to maintain a high level of proficiency with customer support procedures related to new hardware releases, firmware updates, and software integrations • Manage ticket queues efficiently, ensuring all partner inquiries are resolved within established Service Level Agreements (SLAs) and quality standards

Role Description Navitas Semiconductor (Nasdaq: NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests. The ideal candidate will be self-motivated, energetic, tech-savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast-growing company. Key Responsibilities and Duties - Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution—primarily for the local region, and for global offices as needed. - Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users. - Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs. - Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID. - Install, configure, and troubleshoot software applications and endpoint management tools. - Follow workflow in accordance with quality standards. - Image, deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals. - Document solutions, create knowledge base articles, and maintain standard operating procedures. - Share knowledge across the IT team and help end users build self-service skills to reduce repeat issues. - Identify recurring issues and recommend process or system improvements. - Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software. - Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies. - Any and all other duties, as assigned. Qualifications - 3+ years of experience in an IT Help Desk, desktop support, or technical support position. - Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and Active Directory environments. Requirements - BS in computer science, computer engineering, or a similar discipline (preferred). - 5+ years of experience in an IT Help Desk position (preferred). - Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus (preferred). - Scripting experience with PowerShell, VBScript, or JavaScript is a plus (preferred). Knowledge, Skills, Abilities - Advanced troubleshooting skills across Windows, Linux and macOS, Microsoft 365 / MS Office, and common business applications. - Strong proficiency with computers and all MS Office / Microsoft 365 products. - Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools (Intune, SCCM, or MDM). - Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, and VPN). - Experience using AI-powered tools (e.g., Microsoft Copilot, Claude, AI assistants) to troubleshoot, draft documentation, and improve support efficiency. - Demonstrated ability to manage a myriad of demands and prioritize effectively. - Strong analytical and problem-solving skills. - Maintains accountability for actions (ownership of work). - Extremely reliable with the ability to champion tasks. - Excellent written and verbal communication skills.

• Conduct routine service visits, perform system testing, and ensure optimal performance of water treatment programs. • Document all service activities through detailed reports and communicate findings to internal and external stakeholders. • Maintain accurate records of onsite chemical inventory. • Partner with Sales Account Managers to design, implement, and optimize water treatment programs. • Troubleshoot technical issues at customer sites and support the development of corrective action plans. • Identify opportunities for growth within existing accounts and assist with business development efforts at prospective sites. • Analyze operational data to evaluate program performance and recommend improvements. • Ensure all work is completed in a safe, compliant, and customer-focused manner.

Role Description As a Technical Support Analyst Grad within our Analysis and Support team, you will play a key role in maintaining the stability and performance of CSG’s products and applications. Working closely with engineering and customer-facing teams, you will develop hands-on experience in application troubleshooting, system monitoring, and customer support. - Be involved in analyzing, troubleshooting, and debugging CSG products and performing basic fixes and support resolution activities. - Assist with deployments and building activities using Jenkins and CI/CD pipelines. - Play an active role in identifying system issues and perform root cause analysis. - Perform basic code fixes and support defect resolution activities. - Collaborate with engineers and R&D teams in maintaining system logs and documentation. - Participate in rotational on-call support with critical production incidents and fixes and perform basic system administration tasks using Linux/Unix shell scripting. Qualifications - Bachelor’s Degree OR a Diploma in Computer Science, Information Technology, or a related field or equivalent. - 0.5 to 1 year experience in application support, software development, or technical operations. - Exposure to relational databases like SQL/PLSQL and cloud platforms such as AWS or Azure. - Familiarity with tools such as Jenkins and Azure DevOps. - Basic knowledge of Python and/or Shell Scripting. - Ability to work a split shift schedule from 9:00 AM to 3:00 PM and 6:00 PM to 9:00 PM IST, aligned with business requirements. - Ability to read, write, speak, and understand the English language in a business environment. Benefits - Work from Home, in-office, or hybrid - Employee Belonging Groups - Healthcare: Dental, Medical, and Vision - Paid Vacation, Volunteer, and Holiday Time Off - And so much more! Accommodation If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles - Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. - Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. - Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.