Allegion

Role Description The Senior Business Solutions Lead will enable the platform strategy across the Americas technology ecosystem supporting Sales, Marketing, Service, and broader Customer Experience capabilities. This role serves as the primary bridge between business stakeholders and IT, translating complex business objectives into practical platform and process solutions that align with stakeholder needs, enterprise standards, and long-term platform strategy. - Serve as a strategic technology partner to Americas Sales, Marketing, Service, and Customer Experience stakeholders, translating business objectives into clear solution direction and actionable plans. - Own and help evolve the platform strategy for customer-facing capabilities across CRM, case/ticketing, contact center, chat, self-service, knowledge management, and related tools. - Act as the business-facing process lead who translates stakeholder needs into prioritized, executable solutions and clear success criteria. - Partner with business stakeholders to identify and resolve system inefficiencies impacting user experience, while proactively strategizing scalable, future-proof solutions to meet evolving business needs. - Establish and support intake, prioritization, and governance processes for customer platform initiatives, ensuring visibility into business value, sequencing, resource tradeoffs, and platform alignment. - Evaluate technology solutions and AI capabilities, including when to leverage embedded platform functionality versus external or custom solutions, while ensuring alignment with company AI policy, security standards, and business value. - Help define the strategy for omnichannel customer engagement, including CRM, telephony/contact center, chat, self-service, and related customer workflows. - Lead proofs of concept and pilot efforts to validate new capabilities, assess business value, and reduce risk prior to broader rollout. - Bring discipline to execution through stakeholder analysis, testing expectations, user acceptance planning, rollout readiness, and adoption/change coordination. - Coordinate cross-functional work across Platform Delivery, Enterprise Architecture, AI, Security, Data, OpsEx, and business stakeholders to reduce blind spots and delivery risk. - Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment in partnership with procurement and enterprise architecture. - Support front-office M&A planning by assessing business processes, tools, and customer experience implications and recommending phased approaches aligned with business priorities. - Mentor and guide business analysts, platform specialists, and delivery partners on solution planning, platform governance, and operational readiness. - Produce clear communications and executive-level reporting that connects technical tradeoffs, priorities, and risks to business impact and recommended decisions. Qualifications - 8+ years of experience in business solutions, platform leadership, product ownership, program leadership, or related roles supporting customer-facing systems and business processes. - Hands-on experience with customer platforms such as CRM, customer service/case management, contact center, marketing automation, or related customer engagement technologies. - Strong understanding of business processes across Sales, Marketing, Service, and Customer Experience, including customer support workflows, omnichannel engagement, and front-office operations. - Demonstrated experience evaluating and applying AI and automation capabilities to customer-facing use cases such as conversational AI, workflow automation, transcription, and self-service. - Proven ability to establish governance, prioritization, and intake practices and bring structure to complex, fast-moving, or loosely governed workstreams. - Strong stakeholder management and communication skills, with the ability to influence senior business leaders and operate effectively across matrixed teams without direct authority. - Ability to translate technical complexity, platform tradeoffs, and technical debt into clear business impact narratives and practical recommendations. - Strong systems thinking, problem-solving, and decision-making skills. - Ability to quickly understand new business domains and apply technology thoughtfully to improve processes and outcomes. - Comfortable operating as a high-impact individual contributor initially, with the ability to mentor others and help scale the function over time. Benefits - Health, dental and vision insurance coverage, helping you “be safe, be healthy”. - Unlimited Paid Time Off. - A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period. - Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses. - Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses. - Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury. - Life Insurance – Term life coverage with the option to purchase supplemental coverage. - Tuition Reimbursement. - Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards. - Employee Discounts through Perks at Work. - Community involvement and opportunities to give back so you can “serve others, not yourself”. - Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.

• High level of project management, including coordination of Division 8 door hardware with Division 28 electronic access control solutions, while ensuring code compliance. • Proactively develop relationships with industry design professionals to increase demand for Allegion’s brands and architectural services. • Identify target accounts; create and manage account objectives to drive both short term and long term growth. • Lead architectural education including AIA Lunch and Learns, and industry networking events. • Procure specification writing opportunities from targeted architectural accounts. • Manage each procured specification project through its lifecycle, regularly updating the project schedule and Allegion stakeholders. • Proactively identify and track new project opportunities by utilizing lead databases and leveraging industry relationships. • Pursue assigned construction leads in a timely manner; request RFAs (requests for approval) on projects where Allegion is currently not an approved manufacturer. • Collaborate closely with the broader sales team on specification projects and during monthly market and project-tracking review meetings. • Provide mentorship and development to peer group to support the growth of the team. • Maintain an accurate sales pipeline by utilizing our CRM to enter call reports, to track assigned projects and move them through the sales process, and to update critical customer and project details. • Adapt to changes in marketplace and pursue continuing education related to both the construction industry and needs of different industry influencers; participates in local industry events such as AIA, CSI, and DHI. • Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance.

Role Description The Regional Operations Manager leads the Regional Branch Operations Teams and will report into the Vice President of Field Operations. Provides strategic guidance and mentoring to direct and indirect reports within the regional branches. Designs, develops, and implements plans, processes, systems, and methodologies for improving Field Operations performance including the areas of customer service, growth, quality, and operational productivity. Additionally, this position will be responsible for monitoring the progress on regional/branch customer centric KPI's and SLA's. Works closely with sales, manufacturing, engineering, finance, and customer service departments. The ROM collaborates closely with local sales leadership, aligning local market activity to achieve and/or exceed established monthly financial goals and objectives. What You Will Do: - Develop, define, communicate, and execute the regional construction/service business plan in concert with Sales/Finance for Allegion Access Technologies, formerly Stanley Access Technologies. - Meet or exceed regional installation/service goals including customer completion, utilization, incoming business, sales, expense/revenue ratio, margin rates etc. - Cultivate an environment which achieves ultimate customer service/satisfaction while meeting/exceeding regional targets through comprehensive follow up calls to ensure all agreements were reached during the sale of products and the installation of products at local sites. - Form high performing teams and lead regional efforts to source, hire, train and develop talent through monthly as well as formal performance meetings. This includes a review of financial performance to date and action items to achieve desired results. - Provide acquisition integration on a regional basis. - Direct leadership of Branch Managers, Installation Coordinators, Service Dispatch Supervisors and Branch support. - Train branch staff on new products and companywide initiatives to develop and drive growth plans and competitive action plans. - Ensure the success of the sales and marketing plan through operational efforts directed toward continuous improvement in servicing all channels and verticals. - Travel - Able to travel approximately 50% of the time. Qualifications - Bachelor’s Degree, preferred - 5+ years of Leadership experience - Ability to work in a fast-paced environment and manage multiple initiatives concurrently. - Creative problem-solving abilities - Excellent communication skills - Knowledge of Microsoft programs - EXCEL, Word, Office Suite, Powerpoint, Microsoft D365 a plus Benefits - Health, dental and vision insurance coverage, helping you “be safe, be healthy”. - A commitment to your future with a 401K plan, offering a 6% company match and no vesting period. - Tuition Reimbursement. - Unlimited PTO. - Employee Discounts through Perks at Work. - Community involvement and opportunities to give back so you can “serve others, not yourself”. - Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching. Company Description At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

• Actively coach, train, and mentor Distribution Relationship Managers and sales team members • Foster a positive, high-energy team culture • Provide consistent onsite leadership and field support • Guide the team through complex processes • Responsible for escalation management and cross-functional support • Partner with the Distribution team to identify sales growth opportunities • Maintain solid relationships with key Distributor and International customers • Act as the primary liaison between distributor partners and internal departments • Guide the team in analyzing distributor partner performance and pricing

Title: Distributor Relationship Manager Location: Remote, Connecticut Job Description: Full time job requisition id JR36165 Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Distributor Relationship Manager, Stanley Access Technologies - Remote Conneticut Stanley Access Technologies, a division of Allegion, is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Distributor Relationship Manager The Distributor Relationship Manager will support our North American and International Distribution Sales Channels, working closely with all our distribution partners and handling customer inquiries, sales order maintenance needs and problem resolution. In addition, they will be responsible for order management and ensure compliance is strictly followed. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. What You Will Do: - Ability to interact and build positive relationships with assigned North American and International Distributors. - Effectively handle phone calls, emails, web and fax transactions to ensure customer/consumer satisfaction by supporting Allegion’s Key Performance Indicator’s (KPIs). - Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations. - Consistently improve and manage customer communication flow on promotions and product information. - Update, maintain, and analyze customer account profiles. - Be an involved business partner. Take ownership while exercising good judgment and propensity to effect change. - Maintain working knowledge of all company products, services, and promotions. - Operate under Allegion guidelines when resolving issues. - Attend meetings as required to represent the department and company. - Handle multiple tasks simultaneously including, but not limited to, detailed order entry of custom door & service parts, respond to inbound calls & email inquiries, complaint resolution, research & placement of quality replacement orders, maintaining Allegion’s competitive edge through impeccable attention to detail and customers’ needs. What You Need to Succeed: - Associate’s Degree or 3-5 years of account/customer management experience. - Experience with order management system. - Proficient in Microsoft Office (Excel, Word, PowerPoint, outlook email, etc.) - Must be reliable and have a positive attitude. - Demonstrate initiative and willingness to overcome challenges. - Excellent written and verbal communication skills. - Ability to work effectively in a team setting or individually as may be required. - Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions. - Ability to recognize and adapt to change. Additional Preferred Skills or Qualifications - Bachelor's Degree. - Experience with SAP order management system. - Effective negotiation skills. - Export/Import Compliance - High level of enthusiasm and passion for excellence. - Excellent critical thinking, analytical, leadership, organization, and interpersonal skills. - Ability to work across organizational boundaries and levels. Why Work for Us? Allegion is a Great Place to Grow your Career if: - You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. - You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. - You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! - You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You’ll Get from Us: - Health, dental and vision insurance coverage, helping you “be safe, be healthy”   - Unlimited Paid Time Off - A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period  - Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses - Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses - Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury - Life Insurance – Term life coverage with the option to purchase supplemental coverage - Tuition Reimbursement   - Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards - Employee Discounts through Perks at Work  - Community involvement and opportunities to give back so you can “serve others, not yourself”  - Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching  Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

• Demonstrates basic knowledge of the product and product features for one assigned brand. • Demonstrates basic knowledge of internal processes and system tools. • Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal. • Gain proficiency in product to understand the needs and expectations of customers. • Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed. • Act as customer liaison when working with cross-functional teams to resolve customer requests. • Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary. • Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable. • Utilize and manage appropriate ERP business systems. • Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution. • Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business. • Meet all service level agreements as assigned. • Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Role Description Software Engineer Intern - Deepen your understanding of .NET Core and Angular - Participate in software development discussions and implement solutions on real projects that will impact production - Work within a team to produce well-rounded solutions - Participate in an Agile environment to understand and practice key Agile principles - Obtain the experience to create a foundation for growth and future opportunities with Allegion Qualifications - Pursuing a degree in a relevant discipline, e.g. Computer Science, Software Engineering - Junior and Senior applicants preferred - Understanding of basic programming techniques - Resiliency and ability to adapt quickly - An inquisitive nature that seeks to understand concepts and principles about software and the Allegion business practices - Effective listening, time management and creative problem-solving techniques - A desire to learn, grow and develop by working on projects that will impact Allegion’s business and customers - This role is flexible and will allow for remote work opportunity - Preference will be given to candidates currently residing in Indiana or open to relocating to Indiana Requirements - Qualified candidates must be legally authorized to be employed in the United States - The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position Benefits - An opportunity to be a part of a dedicated team that collaborates on real, hands-on projects - Professional Growth through exposure to Allegion's leaders, professional development and skill building opportunities, and mentor/mentee relationships - Meaningful time to network and get to know your peers through Allegion sponsored activities hosted by the Talent Attraction Team - Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching

• Manage and supervise the sales administration team responsible for estimation, quote entry, contract processing, and handling sales documentation such as specifications and drawings. • Oversee preparation and accuracy of sales quotations and proposals, ensuring all technical specifications and drawings are properly incorporated and reviewed. • Coordinate collection, review, and management of project specifications and drawings, ensuring all sales documents meet customer and company requirements. • Ensure timely and compliant contract preparation, review, and execution in collaboration with legal and finance departments. • Develop and implement standardized processes and best practices for sales administration activities to improve efficiency and accuracy. • Collaborate with sales representatives, engineering, and project teams to clarify technical details, specifications, and drawings related to quotes and contracts. • Monitor and report on key sales administration metrics to identify opportunities for process improvements. • Train and develop sales administration staff to enhance their skills and performance.

• Vertriebsgebiet entwickeln – Du verantwortest dein Vertriebsgebiet in Südwestsachsen / Region Zwickau – Plauen – Chemnitz eigenständig und entwickelst es strategisch weiter. • Projekte akquirieren – Du identifizierst aktiv neue Bau- und Modernisierungsprojekte und entwickelst daraus konkrete Geschäftsmöglichkeiten. • Kontakte aufbauen – Du sprichst potenzielle Ansprechpartner telefonisch, über Empfehlungen, bestehende CRM-Daten oder direkt vor Ort bei Projekten und Baustellen aktiv an – unterstützt durch unser Leadgenerierungs-Team. • Kunden beraten – Du analysierst Sicherheits- und Zutrittsanforderungen und entwickelst gemeinsam mit Kunden passende Lösungskonzepte. • Fachhandel betreuen – Du arbeitest eng mit Fachhandelpartnern zusammen und begleitest gemeinsame Projekte im Markt. • Projekte steuern – Du begleitest Projekte über den gesamten Sales Cycle hinweg – von der ersten Kontaktaufnahme über Ausschreibungen und Angebotsphase bis zum erfolgreichen Abschluss. • Netzwerke pflegen – Du baust belastbare Beziehungen zu Entscheidern, Fachhandelpartnern und weiteren Projektbeteiligten in deiner Region auf.

• Vertriebsgebiet entwickeln – Du verantwortest dein Vertriebsgebiet in der Region Aschaffenburg eigenständig und entwickelst es strategisch weiter. • Projekte akquirieren – Du identifizierst aktiv neue Bau- und Modernisierungsprojekte und entwickelst daraus konkrete Geschäftsmöglichkeiten. • Kontakte aufbauen – Du sprichst potenzielle Ansprechpartner telefonisch, über Empfehlungen, bestehende CRM-Daten oder direkt vor Ort bei Projekten und Baustellen aktiv an – unterstützt durch unser Leadgenerierungs-Team. • Kunden beraten – Du analysierst Sicherheits- und Zutrittsanforderungen und entwickelst gemeinsam mit Kunden passende Lösungskonzepte. • Fachhandel betreuen – Du arbeitest eng mit Fachhandelspartnern zusammen und begleitest gemeinsame Projekte im Markt. • Projekte steuern – Du begleitest Projekte über den gesamten Sales Cycle hinweg – von der ersten Kontaktaufnahme über Ausschreibungen und Angebotsphase bis zum erfolgreichen Abschluss. • Netzwerke pflegen – Du baust belastbare Beziehungen zu Entscheidern, Fachhandelspartnern und weiteren Projektbeteiligten in deiner Region auf.