Role Description We are currently searching for an Application Support Analyst. The candidate will provide support for EDI transactions, FTP file transfers, ABI/customs uploads, and general application support for Southern Border customer-related processes. Responsibilities include: - EDI & File Integration Support: Provide day-to-day application support for EDI transactions, troubleshooting failures, missing/rejected files, formatting issues, and transmission errors. - FTP File Transfer Management: Coordinate FTP account requests, password changes, connectivity issues, and access updates, ensuring secure file exchange. - Customs & ABI Support: Monitor customs data exchanges, troubleshoot file failures or rejected records, and handle reruns/retransmissions of customs/ABI files. - Southern Border Operations: Provide general application support for Southern Border customers, analyzing logs, file outputs, and system exceptions to resolve data flow delays. - Client Testing & Layout Validation: Support testing and validation of file structures, mapping, and formatting during client onboarding or system enhancements. - Incident & Change Management: Track, update, and verify support tickets and application defects using tools like SMC, ensuring compliance with SLAs. - Cross-Team Coordination: Collaborate with development, QA, business teams, external clients, and vendors in both English and Spanish. Qualifications - 5+ years of experience in Application Support, EDI Support, or Integration Support. - Hands-on experience with EDI transactions, file-based data exchanges, and FTP/SFTP/FTP2 troubleshooting. - Understanding of ABI/customs processes, including data flows, uploads, and downloads. - Experience with structured file validation, data mapping, and file troubleshooting. - Familiarity with change management and ticketing tools such as SMC, ADO, ServiceNow, ELF, or Jira. Requirements - Experience in logistics, shipping, transportation, or supply chain (Nice-to-Have). - CargoWise platform experience (Nice-to-Have). - Basic SQL knowledge for troubleshooting and data validation (Nice-to-Have). - Familiarity with XML, JSON, flat files, or delimited formats (Nice-to-Have). - Advanced Oral English. - Advanced Spanish. Benefits - Fully remote position.

This is a remote position with a strong preference for candidates based in Michigan Our Quality Assurance Analyst I is responsible for supporting quality assurance through data management, training, reporting and problem resolution. This position works closely with our Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the integrity of the training and quality control system, policies and procedures. The role will have the opportunity to interact with multiple levels of the Manheim organization. The role requires a detailed oriented individual that thrives in a fast paced environment and enjoys multi-tasking. Primary Duties & Key Responsibilities - Gain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologies - Investigate, analyze and resolve inspection issues and arbitrations from both internal and external customers - Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMS - Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution - Must be able to successfully interface with operations, I.T., dispatch, and all Manheim departments in order to successfully find solutions and resolve issues - Review, analyze and make timely corrections to vehicle condition reports (CR's) for all inspection issues - Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions - Communicate progress, identify and promptly raise risks or issues to Manager - Assist with coaching and training documentation - Testing of new guidelines, changes or adjustments to guidelines or the application - Learns and complies with company standards and policies - Regular and consistent attendance and availability - Assists with special projects and performs other duties as assigned Required Experience & Specialized Knowledge and Skills - Bachelor's degree in related discipline; or equivalent combination of education and work-related experience - Preferred 3-4 years' experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus; Must understand the inspection business from a field level - Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities - Self-motivated and can motivate others - Ability to work in a high performance, fast-paced team environment - Excellent organizational skills, customer-focused, proactive, and team-oriented - Effective communication (written and verbal) and interpersonal skills required - Detail oriented, highly focused and very organized - Ability to work with remote supervision, self-starter and have the ability to work independently to meet objectives - Ability to adapt to and work effectively within a constantly changing environment - Vision abilities required include close, distance and depth perception. - Exposure to moderate noise levels. - Work Conditions: Regular exposure to outside environmental conditions - Travel less than 10% - Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. USD 29.42 - 44.13 per hour Compensation: Hourly pay rate is in the range of $29.42 - $44.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Requisition Number: 2353769 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - The Telecommunication Engineer is responsible for the installation, support, and maintenance of all Avaya telecommunications, and unified communications system. The engineer evaluates current systems, designs new systems, and works on complex problems where analysis of situation requires in-depth evaluation of various factors - The Telecommunication Engineer completes assigned tasks of routine to advanced complexity related to projects and technical requests, and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio - The Telecommunication Engineer is self-directed once assigned work and functions with considerable independence. - Provides excellent customer service to all levels of employees including customers, peers, and leadership - Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department - Leads by example and acts as backup for certain departmental leadership functions - Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means - Represents the department and company in a positive and professional manner. Participates in the evaluation and estimation of routine work requests and minor projects. Participates in the orientation of new team members - Adheres to all departmental policies and procedures. Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency. Uses advanced troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer - Maintains detailed and accurate records in workload management, asset management and administrative applications - Adheres to deadlines - Actively maintains education and cross-training on all departmental areas of expertise. Maintains required certifications and attends training when available and appropriate. Leads small inter- and intra-departmental committees and groups as requested by supervisor - Assists management in identifying opportunities for process improvement within the department. Assists customers with understanding total cost of ownership issues related to network and telecom systems - Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Undergraduate degree or equivalent experience - 5+ years of Telecommunication Analyst and Engineering experience in an enterprise environment - 5+ years of hands-on Avaya Aura Platform experience (to include Communications Manager, System Manager, Session Manager, AADS, and Session Border Controllers and Avaya IX Messaging) - 4+ years of experience with Nice CX One (Scripting and Studio experience required) Preferred Qualifications: - Avaya Cloud Office experience - Ring Central experience - Other PBX / Call Center Systems - Knowledge of carrier services and interfaces - Working knowledge of ServiceNow - Proficiency with Microsoft Office applications, Windows operating systems and Linux operating systems - Organizational skills and technical documentation - Proven ability to think outside the box At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Role Description The Reports Analyst works individually and in a team environment to develop and maintain quality analyses and processes within Global Support Services and across cross-functional teams. Responsibilities of this position include: - Data Analysis - Process Improvement - Documentation Specific job requirements include: - Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity - Work with management to define reporting and data requirements and produce timely internal or customer deliverables - Create and distribute routine and/or ad-hoc reports in support of non-standard requirements - Perform analysis to validate process compliance and provide trend/early-warning analysis - Identify opportunities to improve processes and performances - Partner with team members to build and maintain call scorecards to measure productivity and performance - Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services - Provide back-up support during periods of high-volume workflow - Take on additional projects as assigned by manager - Work both independently and in a cross functional team environment Qualifications - Work in US business hours - Completed Highschool/Diploma/Vocational course - At least 1-2 years of relevant reporting experience preferably in BPO/Call Center industry - Advanced Excel and Access skills - Strong analytical, problem solving, and mathematical skills with a detail oriented mindset - Excellent verbal and written English - Team player as well as ability to work individually with minimum supervision - Strong interpersonal skills to facilitate cross functional interaction Company Description Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!