Role Description The Reports Analyst works individually and in a team environment to develop and maintain quality analyses and processes within Global Support Services and across cross-functional teams. Responsibilities of this position include: - Data Analysis - Process Improvement - Documentation Specific job requirements include: - Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity - Work with management to define reporting and data requirements and produce timely internal or customer deliverables - Create and distribute routine and/or ad-hoc reports in support of non-standard requirements - Perform analysis to validate process compliance and provide trend/early-warning analysis - Identify opportunities to improve processes and performances - Partner with team members to build and maintain call scorecards to measure productivity and performance - Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services - Provide back-up support during periods of high-volume workflow - Take on additional projects as assigned by manager - Work both independently and in a cross functional team environment Qualifications - Work in US business hours - Completed Highschool/Diploma/Vocational course - At least 1-2 years of relevant reporting experience preferably in BPO/Call Center industry - Advanced Excel and Access skills - Strong analytical, problem solving, and mathematical skills with a detail oriented mindset - Excellent verbal and written English - Team player as well as ability to work individually with minimum supervision - Strong interpersonal skills to facilitate cross functional interaction Company Description Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Role Description The Analyst, Supplier Management & Delivery provides analytical, operational, and strategic support across defined supplier functions (Air, Hotel, Car, Distribution, or Ground Transportation). This role focuses on executing standardized processes, ensuring data accuracy, and supporting reporting, compliance, and financial tracking activities. This position applies job-specific knowledge and established procedures to deliver consistent, accurate results and ensure adherence to contractual agreements. The role contributes to operational excellence by transforming data into actionable insights and supporting supplier initiatives that enhance client value and business performance. Over time, the position evolves from executing data-driven financial and reporting tasks to leveraging technical or business expertise to improve data quality, optimize processes, and strengthen decision support. - Execute supplier data and reporting activities, ensuring accuracy, consistency, and compliance - Track supplier revenues, commissions, and incentives - Assist with preparation of income reports, forecasts, and budgets, validating key figures against supporting documentation - Ensure adherence to financial and compliance routines, maintaining audit-ready documentation - Consolidate supplier KPIs and performance metrics, ensuring reporting accuracy and timely delivery to internal stakeholders - Support supplier contract tracking and compliance monitoring, aligning reports within specific function plans - Prepare regular reports and scorecards within the assigned function, integrating data accuracy checks and contextual notes - Support implementation of process enhancements and automation, aligned with global standards - Collaborate across teams to identify data reporting gaps and assist in projects to build new tools and dashboards - Coordinate with other departments, such as Legal, Finance, and Operations for supplier updates and data validation Qualifications - Bachelor’s degree in Business, Economics, or related field (or equivalent experience) - Prior analytical, financial, or reporting experience in the travel industry in a similar supplier management role - Exceptional analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights - Strong Excel skills - Familiarity with reporting systems (Power BI, Databricks, SQL) - Excellent verbal and written communication skills in English Benefits - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings, and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.

Role Description We are seeking an experienced EDI AS400 Gentran Developer/Analyst with strong expertise in EDI mapping, trading partner integration, and production support. The ideal candidate will have hands-on experience in IBM iSeries (AS400) environments and a deep understanding of B2B EDI processes and standards. Qualifications - 5–7 years of experience in EDI development and support - Strong hands-on experience with: - Gentran iSeries (AS400) or similar EDI applications - EDI transactions: - 850 - 855 - 856 - 810 - Solid knowledge of: - EDI mapping development & implementation - ANSI X12 standards - VAN connectivity and interconnects - Experience with: - AS400 job scheduler - Data monitoring and failure handling - Familiarity with ERP systems integration - Basic knowledge of SQL queries in AS400 - Strong understanding of B2B EDI workflows and data exchange Requirements - Experience working with third-party VAN providers - Exposure to multiple EDI platforms or tools - Ability to provide best practice recommendations for EDI processes - Strong stakeholder communication skills Soft Skills - Strong analytical and problem-solving abilities - Effective communication with technical and business stakeholders - Ability to manage multiple integrations and priorities Nice to Have - Experience in multi-region B2B integrations (LATAM, North America) - Knowledge of additional EDI standards or protocols Benefits - Location: Mexico - Work Model: Remote - Hiring Model: FTE - Client: Bass Pro, LLC - Pay rate: 90,000 MNX gross per month

Role Description Term: 6 months Location: 100% remote but must reside in either Winston-Salem, NC or Charlotte, NC Pay: $25/hr Hours: M-F 8-5pm What you will do as the Service Desk Analyst: - Client Interaction: Respond to incoming service requests via phone, email, and chat in a professional and courteous manner. - Incident Management: Log and categorize incidents and service requests in the ticketing system, ensuring accurate and detailed documentation. - Troubleshooting: Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions. - Escalation: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication. - Knowledge Base: Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team. - Customer Service: Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction. - Follow-Up: Conduct follow-ups with clients to confirm resolution and gather feedback on their support experience. - Documentation: Document solutions and procedures for future reference and improve operational processes. - Compliance: Adhere to company policies and procedures, including data protection and security guidelines. Qualifications - Education: High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus. - Experience: Previous experience in a customer service role, call center work environment, or technical support position is preferred. - Technical Skills: Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals. - Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. - Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues effectively. - Customer Focus: Commitment to providing excellent customer service and maintaining positive client relationships. - Teamwork: Ability to work well in a team environment and collaborate with colleagues and other departments. Benefits - Comprehensive benefits package that includes medical coverage. - State-mandated sick leave. - Other benefits designed to support well-being and work-life balance.