Role Description We are currently searching for an Application Support Analyst. The candidate will provide support for EDI transactions, FTP file transfers, ABI/customs uploads, and general application support for Southern Border customer-related processes. Responsibilities include: - EDI & File Integration Support: Provide day-to-day application support for EDI transactions, troubleshooting failures, missing/rejected files, formatting issues, and transmission errors. - FTP File Transfer Management: Coordinate FTP account requests, password changes, connectivity issues, and access updates, ensuring secure file exchange. - Customs & ABI Support: Monitor customs data exchanges, troubleshoot file failures or rejected records, and handle reruns/retransmissions of customs/ABI files. - Southern Border Operations: Provide general application support for Southern Border customers, analyzing logs, file outputs, and system exceptions to resolve data flow delays. - Client Testing & Layout Validation: Support testing and validation of file structures, mapping, and formatting during client onboarding or system enhancements. - Incident & Change Management: Track, update, and verify support tickets and application defects using tools like SMC, ensuring compliance with SLAs. - Cross-Team Coordination: Collaborate with development, QA, business teams, external clients, and vendors in both English and Spanish. Qualifications - 5+ years of experience in Application Support, EDI Support, or Integration Support. - Hands-on experience with EDI transactions, file-based data exchanges, and FTP/SFTP/FTP2 troubleshooting. - Understanding of ABI/customs processes, including data flows, uploads, and downloads. - Experience with structured file validation, data mapping, and file troubleshooting. - Familiarity with change management and ticketing tools such as SMC, ADO, ServiceNow, ELF, or Jira. Requirements - Experience in logistics, shipping, transportation, or supply chain (Nice-to-Have). - CargoWise platform experience (Nice-to-Have). - Basic SQL knowledge for troubleshooting and data validation (Nice-to-Have). - Familiarity with XML, JSON, flat files, or delimited formats (Nice-to-Have). - Advanced Oral English. - Advanced Spanish. Benefits - Fully remote position.

This is a remote position with a strong preference for candidates based in Michigan Our Quality Assurance Analyst I is responsible for supporting quality assurance through data management, training, reporting and problem resolution. This position works closely with our Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the integrity of the training and quality control system, policies and procedures. The role will have the opportunity to interact with multiple levels of the Manheim organization. The role requires a detailed oriented individual that thrives in a fast paced environment and enjoys multi-tasking. Primary Duties & Key Responsibilities - Gain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologies - Investigate, analyze and resolve inspection issues and arbitrations from both internal and external customers - Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMS - Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution - Must be able to successfully interface with operations, I.T., dispatch, and all Manheim departments in order to successfully find solutions and resolve issues - Review, analyze and make timely corrections to vehicle condition reports (CR's) for all inspection issues - Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions - Communicate progress, identify and promptly raise risks or issues to Manager - Assist with coaching and training documentation - Testing of new guidelines, changes or adjustments to guidelines or the application - Learns and complies with company standards and policies - Regular and consistent attendance and availability - Assists with special projects and performs other duties as assigned Required Experience & Specialized Knowledge and Skills - Bachelor's degree in related discipline; or equivalent combination of education and work-related experience - Preferred 3-4 years' experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus; Must understand the inspection business from a field level - Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities - Self-motivated and can motivate others - Ability to work in a high performance, fast-paced team environment - Excellent organizational skills, customer-focused, proactive, and team-oriented - Effective communication (written and verbal) and interpersonal skills required - Detail oriented, highly focused and very organized - Ability to work with remote supervision, self-starter and have the ability to work independently to meet objectives - Ability to adapt to and work effectively within a constantly changing environment - Vision abilities required include close, distance and depth perception. - Exposure to moderate noise levels. - Work Conditions: Regular exposure to outside environmental conditions - Travel less than 10% - Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements. USD 29.42 - 44.13 per hour Compensation: Hourly pay rate is in the range of $29.42 - $44.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Requisition Number: 2353769 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - The Telecommunication Engineer is responsible for the installation, support, and maintenance of all Avaya telecommunications, and unified communications system. The engineer evaluates current systems, designs new systems, and works on complex problems where analysis of situation requires in-depth evaluation of various factors - The Telecommunication Engineer completes assigned tasks of routine to advanced complexity related to projects and technical requests, and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio - The Telecommunication Engineer is self-directed once assigned work and functions with considerable independence. - Provides excellent customer service to all levels of employees including customers, peers, and leadership - Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department - Leads by example and acts as backup for certain departmental leadership functions - Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means - Represents the department and company in a positive and professional manner. Participates in the evaluation and estimation of routine work requests and minor projects. Participates in the orientation of new team members - Adheres to all departmental policies and procedures. Creates, follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency. Uses advanced troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer - Maintains detailed and accurate records in workload management, asset management and administrative applications - Adheres to deadlines - Actively maintains education and cross-training on all departmental areas of expertise. Maintains required certifications and attends training when available and appropriate. Leads small inter- and intra-departmental committees and groups as requested by supervisor - Assists management in identifying opportunities for process improvement within the department. Assists customers with understanding total cost of ownership issues related to network and telecom systems - Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Undergraduate degree or equivalent experience - 5+ years of Telecommunication Analyst and Engineering experience in an enterprise environment - 5+ years of hands-on Avaya Aura Platform experience (to include Communications Manager, System Manager, Session Manager, AADS, and Session Border Controllers and Avaya IX Messaging) - 4+ years of experience with Nice CX One (Scripting and Studio experience required) Preferred Qualifications: - Avaya Cloud Office experience - Ring Central experience - Other PBX / Call Center Systems - Knowledge of carrier services and interfaces - Working knowledge of ServiceNow - Proficiency with Microsoft Office applications, Windows operating systems and Linux operating systems - Organizational skills and technical documentation - Proven ability to think outside the box At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Role Description The Analyst, Supplier Management & Delivery provides analytical, operational, and strategic support across defined supplier functions (Air, Hotel, Car, Distribution, or Ground Transportation). This role focuses on executing standardized processes, ensuring data accuracy, and supporting reporting, compliance, and financial tracking activities. This position applies job-specific knowledge and established procedures to deliver consistent, accurate results and ensure adherence to contractual agreements. The role contributes to operational excellence by transforming data into actionable insights and supporting supplier initiatives that enhance client value and business performance. Over time, the position evolves from executing data-driven financial and reporting tasks to leveraging technical or business expertise to improve data quality, optimize processes, and strengthen decision support. - Execute supplier data and reporting activities, ensuring accuracy, consistency, and compliance - Track supplier revenues, commissions, and incentives - Assist with preparation of income reports, forecasts, and budgets, validating key figures against supporting documentation - Ensure adherence to financial and compliance routines, maintaining audit-ready documentation - Consolidate supplier KPIs and performance metrics, ensuring reporting accuracy and timely delivery to internal stakeholders - Support supplier contract tracking and compliance monitoring, aligning reports within specific function plans - Prepare regular reports and scorecards within the assigned function, integrating data accuracy checks and contextual notes - Support implementation of process enhancements and automation, aligned with global standards - Collaborate across teams to identify data reporting gaps and assist in projects to build new tools and dashboards - Coordinate with other departments, such as Legal, Finance, and Operations for supplier updates and data validation Qualifications - Bachelor’s degree in Business, Economics, or related field (or equivalent experience) - Prior analytical, financial, or reporting experience in the travel industry in a similar supplier management role - Exceptional analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights - Strong Excel skills - Familiarity with reporting systems (Power BI, Databricks, SQL) - Excellent verbal and written communication skills in English Benefits - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings, and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.