Hireframe logo
Hireframe

Specialized assistants for B2B SaaS sales, customer success, and marketing teams

Account Manager

Location

Mexico

Posted

3 days ago

Salary

0

Seniority

Senior

4 yrs expEnglish

Job Description

Account Manager

Hireframe

• A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies • Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through • Account health: proactively monitoring engagement, identifying risk signals before they become churn • Expansion: recognizing when a client is ready to grow and initiating those conversations • Coordination with the recruiting team on active placements — you are the client’s point of accountability • Data hygiene: accurate, up-to-date account data, notes, and next steps at all times • Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe

Job Requirements

  • 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
  • Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes.
  • Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients.
  • Availability to work during US business hours and align schedules with client needs.
  • Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly.
  • Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results.
  • Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted.
  • Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.
  • Nice to have: Experience in staffing, recruiting, HR, or professional services
  • Nice to have: Prior exposure to US-based startup culture and expectations
  • Nice to have: Experience managing or coordinating across offshore teams

Benefits

  • Permanent remote work flexibility
  • Paid Time Off
  • Health Maintenance Organization (HMO) coverage
  • Annual performance bonuses
  • Dedicated coaches offer an extra channel of support and skill-building
  • Opportunities for professional growth

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