Westfield Health

• Performs assigned daily claims customer support activities. • Completes FNOL entry for all lines of business following guidelines into ClaimCenter. • Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter. • Responds to claims email inquiries and ensures Customer Care Center (CCC) email inbox is reviewed regularly throughout the day. • Responds to inquiries from claims personnel or customers via phone or email within service level guidelines. • Researches unidentified claims documents in Claims Capture within service level guidelines.

• Architect, implement, and mature the enterprise risk management framework aligned to strategy, capital, and performance objectives. • Define and operationalize enterprise risk appetite and tolerances in collaboration with executive leadership and the Board; cascade into policies, incentives, performance management, and investment decisions. • Establish and maintain enterprise‑wide risk governance, including a common risk language, taxonomy, and measurement standards. • Develop an effective Three Lines of Defense model, delineating ownership and influence across risk‑related functions including capital management, operational risk, IT/Cyber, compliance, legal, internal audit, and business units. • Lead recurring Enterprise Risk Assessments (ERAs) and materiality analyses; maintain an enterprise risk register capturing risk velocity, interdependencies, concentrations, and residual exposure. • Implement key risk indicators (KRIs), early‑warning mechanisms, scenario analysis, stress testing, and emerging risk monitoring. • Serve as an independent enterprise challenger to strategic decisions, capital deployment, and portfolio trade‑offs. • Embed risk‑adjusted decision‑making into strategy development, M&A, capital planning, portfolio management, and large‑scale transformation initiatives. • Partner with the Financial Planning & Analysis (FP&A) department and business leadership to integrate risk impacts into forecasts, plans, and resource allocation decisions. • Ensure major programs and initiatives include defined risk gates, mitigation plans, and post‑implementation reviews. • Oversee and strengthen operational risk management, including Risk and Control Self-Assessments (RCSAs), incident and loss event reporting, remediation tracking, and thematic analysis. • Support enterprise resilience through Business Continuity, Disaster Recovery, and Crisis Management planning, simulations, and after‑action reviews. • Enhance Third‑Party Risk Management, including due diligence, segmentation, ongoing monitoring, and exit planning using a tiered oversight approach. • Develop enterprise risk data, analytics, and dashboards to provide timely insights, trend analysis, heatmaps, KRIs, and scenario outcomes. • Establish effective executive and Board risk reporting cadences and automate reporting processes to improve timeliness and data quality. • Provide input into ORSA, capital adequacy, emerging risk disclosures, and regulatory risk reporting as applicable. • Build and sustain a strong enterprise risk culture through clear accountability, role‑based enablement, and leadership engagement. • Lead, develop, and scale a high‑performing ERM team, including leveraging centers of excellence and embedded business risk champions. • Provide strategic input to the CRO on segment strategies, risk appetite breaches, and aggregated enterprise risk and capital usage.

• Determines whether proper coverage exists for the type of claim assigned, investigates thoroughly. • Determines the value of damage through physical inspections and appropriate tools. • Establishes and reviews proper reserves for each claim. • Completes appropriate reports so that the current status of the claim is clearly documented. • Assists claims professionals in the handling of large or complicated property losses. • Participates in the coaching, development, training and education of claims professionals. • Provides outstanding customer service and works well with the insured and broker. • Documents relevant events timely and evaluates liability, damages, and exposure.

• Handles underwriting information, new business and renewal set up, processing, projects, and/or communication assignments for Commercial Lines. • Sets up new business and/or renewal business applications for quoting, coordinates timely turnaround with underwriter, and reviews quote for accuracy. • Supports the underwriting function at Westfield, gathers outstanding information from producers and customers and manages issue instructions when an order is received from the producers/customer. • Assists review of individual accounts learning exposure identification and acceptability of risk in accordance with company guidelines and standards. • Determines acceptability of risk in accordance with company guidelines and standards by reviewing the application and risk for exposure identification. • Notifies agencies or producers of adverse underwriting decisions, underwriting requirements, status, and declinations. • Answers questions for agencies and producers, policyholders and other external contacts. • Ensures customer service excellence with internal business partners using Service Level Agreements (SLAs), metrics, and ongoing feedback regarding timeliness, quality, and quantity of completed work. • Supports the analysis, takes decisions on, and processes new business applications, endorsements, and renewals for multiple lines of insurance. • Delivers policy retention, premium adequacy, and customer-focused quality of new and in force business. • Evaluates and updates policy information that support premium generation, policy review, and assembly. • Updates partner quote, coverage review, error corrections, risk factors, correct classification, and premium growth opportunities. • Orders and analyzes investigative reports and predictive Underwriting on present or potential customers. • Reviews and acts on estimates of coverage gaps, statements of value, and other key underwriting information. • Develops underwriting acumen, reviews system submitted requests, inquiries received by email and phone to identify type of risk and if underwriting referral is necessary. • Develops relationships with key producers, agency personnel, other distribution partners, and customers. • Maintains and strengthens the established relationship with the agency personnel, producers, other distribution partners, local and home office team members, and the customer. • Collaborates with other Westfield teams such as Customer Care Center, Mail Center, and Claims to accomplish department service, quality, and profitability goals and assists the Legal department with reviews and responses.

• Review photos, reports, and other documentation from the inspection, to assess damage and prepare accurate estimates. • Utilize industry-standard estimating platform Xactimate, to produce detailed repair scopes. • Determine appropriate repair vs. replacement decisions based on best practices, jurisdictional code requirements, and policy coverage. • Validate the accuracy of insured and/or contractor submitted estimates and to negotiate discrepancies when necessary. • Apply current industry repair standards, materials pricing, labor rates, and construction methodologies. • Provide technical expertise to frontline claims staff. • Communicate clearly with customers, contractors, and vendors to explain scope and estimate decisions as/is necessary. • Document all file activity in accordance with company and regulatory requirements. • Support supplemental estimate reviews. • Ensure all estimates comply with company guidelines, state regulations, and industry’s best practices. • Maintain high levels of accuracy, productivity, and cycle time performance. • Provides support in negotiation of settlements with insureds, attorneys, and other insurance companies. • Manages approved vendors and counsel utilized as necessary in the claim process, including approval of investigation plans and budgets. • Monitors, reviews, and issues payments to vendors and counsel in accordance with guidelines and standards. • Establishes proper reserves for each claim based upon thorough investigation, evaluation, and experience. • Refers claims exceeding authority to appropriate manager or complex claims specialist with recommendations. • Meets established goals & objectives, arranges for salvage disposition and other recovery proceedings as necessary, participates in claim file reviews and audits with customer and broker. • Formulates sound recommendations for claims file handling, subsequent transactions, and renewal processing. • Contribute to continuous improvement efforts, guideline updates, and internal training initiatives.

• Own and execute demand generation programs that drive pipeline, activation, and revenue. • Design and run experiments across paid, lifecycle, and sales-assisted channels to support near-term growth. • Partner closely with the CEO and sales to design and run experiments that drive customer acquisition and activation across PLG and founder-led sales channels. • Own the self-serve sign-up and onboarding funnel, running experiments to improve activation, time-to-value, and trial-to-paid conversion. • Interview customers and prospects to understand workflows, objections, and language – and turn insights into messaging and campaigns. • Run experiments tied directly to pipeline, conversion, and revenue impact. • Set up and maintain a lightweight but reliable growth stack (Webflow, HubSpot, analytics) to track the funnel and guide decisions. • Test and scale a focused mix of paid channels (Google, Meta, LinkedIn) once messaging and ICP are validated, using freelancers or agencies where it adds leverage. • Define and refine ICPs and buying journeys across self-serve and sales-assisted paths to keep marketing, product, and sales aligned. • Use product usage and CRM data to identify high-intent signals and trigger lifecycle campaigns that drive expansion, referrals, and upsell. • Plan and produce organic content: social posts, articles, newsletters –that educates and drives engagement, especially on LinkedIn. • Partner with industry associations to co-create content, host webinars, and activate member networks. • Analyze pipeline, conversion, CAC, and revenue performance. • Contribute to our content engine with playbooks, customer stories, how-tos, and practical resources. • Use AI tools to streamline content creation and marketing automation.

• Demonstrates accountability for the results of the assigned regional office in partnership with the Surety Regional Manager and acts in their place when needed. • Contributes to setting the strategic vision and business plan for the assigned regional office in partnership with the regional office leader. • Identifies and engages with new agency or customer prospects in assigned area and builds and maintains strong relationships. • Analyzes the results of the assigned office and uses insights to recommend adjustments for executing the region’s objectives. • Handles escalated issues within the region, partnering with Surety Regional Manager to ensure leadership coverage is available for issue resolution.

• Works to acquire the knowledge, experience, skills, and business acumen in the assigned area • Assists leader, team, or business unit with work assigned to them • Develops business acumen through interactions and shadowing with other paraprofessionals • Attends business unit meetings, executes research, and provides information • Develops operating knowledge of Company standardized hardware, software programs, third-party software, and processing procedures • Works toward developing an understanding of key concepts and appropriate business skill application

• Collects, analyzes, and maintains reinsurance renewal submission data, schedules, and supporting documentation. • Reviews reinsurance contracts and supports analysis related to treaty and facultative placements. • Makes recommendations to improve the quality, accuracy, and availability of reinsurance‑related data. • Monitors, reviews, and analyzes large losses to assess reinsurance impact and ensure compliance with contractual reporting requirements. • Monitors the rendering of reinsurance premium and loss accounts, commissions, collections, and collateral; prepares and processes reinsurance billing statements. • Coordinates with reinsurers and internal accounting teams to resolve billing, settlement, and transactional issues. • Responds to inquiries from internal stakeholders regarding reinsurance contracts, facultative placements, premium and claim activity, and reinsurance procedures. • Prepares the annual reinsurance budget, periodic variance analyses, and management reports related to reinsurance performance. • Monitors compliance with reinsurance guidelines and procedures across departments and takes action to resolve issues. • Identifies opportunities for process improvements; solves problems and removes barriers to ensure accuracy and timeliness of reinsurance work products.