In neighborhoods and communities everywhere, we deliver the promise of home.
Quality Assurance Supervisor
Location
United States
Posted
4 days ago
Salary
$73.0K - $109.5K / year
Seniority
Senior
Job Description
Quality Assurance Supervisor
Guild Mortgage
• Monitor and manage production metrics for team; effectively balancing workloads so that QA Auditors meet deadlines. • Ensure compliance with federal, state, agency and investor Quality Control guidelines and requirements. • Respond to and coach QA Team Leads and Auditors on issues that represent higher risk/fall outside of scope of responsibility. • Identify and escalate potential fraud issues. • May assist with auditing loans when volumes require additional resources. • Help establish a department culture that emphasizes teamwork and is consistent with Company values; promote positive, professional relationships based on mutual respect. • Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements. • Provide training and guidance to employees related to disclosures, use of internal Company systems, and QA logistics and procedures. • Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements are met. • Track/monitor loan deficiencies, perform analysis and report trends; review month end reporting and provide recommendations for action plans that address current trends. • Prepare various analyses for defined areas; collaborate with QA staff to compile data required for completion and communicate findings and recommendations to QA Director. • Promote quality achievement and performance improvement throughout the department. • Prepare and review regular and ad hoc reports related to functional area of expertise. • Assist in the assessment and management of control processes. • Ensure that departmental policies and procedures are up to date. • Make recommendations for changes to processes and procedures that will help improve operations; assist with ongoing process improvement efforts to ensure that Quality Assurance is utilizing appropriate resources. • Administrate systems used throughout the department. • Assist during exams/audits, meetings/calls with investors/insurers. • Basic knowledge of AI tools. • Assist the QA Director in the management of external vendors by monitoring and reporting quality, issues and updates. • Assist QA Director on various projects, investigations, and department initiatives.
Job Requirements
- Bachelors Degree directly related to the position or equivalent, required.
- Minimum four years experience in Mortgage Quality Assurance/Quality Control roles two of those years spent in a lead or supervisory capacity.
- Minimum two years supervisory or leadership experience.
- Ability to organize and manage multiple priorities simultaneously.
- Advanced level knowledge and experience with mortgage quality control requirements and investor guidelines (FNMA, FHLMC, VA, FHA, USDA).
- Reverse, Non-QM, and TPO mortgage quality control experience is a plus.
- Manage multiple priorities, deadlines and team projects in a fast-paced environment; leads with a strong sense of urgency and responsiveness.
- Excellent verbal and written communication skills.
- Strong detail orientation and highly organized.
- Ability to be patient, respond to questions, train and build capabilities of less experienced team members.
- Use PDF/Adobe programs and Microsoft Word, Excel and PowerPoint.
- ACES audit system experience is a plus.
- Advanced math/ income calculation skills.
- Exercise sound judgment.
- Work in a deadline-driven environment to ensure direct reports complete work in a timely and accurate manner.
- Excellent verbal and written communication skills required.
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
- Commitment to company values.
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- LTD
- 401(k) with employer match
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