Role Description The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively. Based in Chicago, IL you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client’s organization. Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs — and that is central to how OLIVER works. This is a role for someone who thrives in fast-paced, multi-stakeholder environments and genuinely enjoys being embedded in a client's world. We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process. What you will be doing: - Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs. - Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact. - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks. - Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery. - Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director. - Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly, proactively, and without jargon. - Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly. - Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director. - Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities. Qualifications - Experience in an account management, client services, or project management role in a creative, marketing, or content production environment. - Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum. - Clear, confident written and verbal communication skills — comfortable with direct client interaction at marketing manager and director level. - A proactive, solutions-first working style; you flag problems early and come with a suggested path forward. - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar). - An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment. - Interest in or familiarity with higher education or healthcare marketing is a plus. - Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City. - Curiosity about how AI tools can enhance account management and creative production workflows. - Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development. - Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities. Requirements - At the time of this posting, the base salary for this position may range from $97,750.00 to $109,250.00 USD. - Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. - The range listed is just one component of OLIVER’s total compensation package. Benefits - Flexible working arrangements. - Reasonable adjustments throughout the process. Company Description OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

• Build, manage, and grow strategic relationships that help drive revenue, strengthen Scorpion's position in the home services industry, and create value for our partners and their customers. • Work closely with the Director of Strategic Partnerships to identify, evaluate, and execute partnership opportunities with manufacturers, distributors, consultants, industry associations, and other organizations that serve home services businesses. • Represent the Scorpion brand, foster trusted relationships, and ensure partners have an exceptional experience throughout the partnership lifecycle. • Evaluate partnership opportunities and support the development of business cases, partnership strategies, and scopes of work. • Develop and manage project plans that ensure successful execution of partnership initiatives. • Build and maintain trusted relationships with partners, serving as a primary point of contact and advocate. • Collaborate with Corporate Marketing to create partner enablement materials, co-marketing campaigns, thought leadership content, and other partnership assets. • Train and support Sales and Account Management teams to maximize the value of partner relationships, referrals, and joint initiatives. • Establish and maintain reporting processes to track partner performance, engagement, referrals, and revenue impact. • Stay informed on industry trends, market dynamics, and opportunities within the home services ecosystem. • Continuously expand knowledge of Scorpion's products, services, and partnership offerings. • Contribute to a collaborative team environment and support the growth and development of colleagues across the organization.

• Engage with inbound leads to provide compliant information while connecting with empathy to understand each homeowner's circumstances • Serve as a single point of contact throughout the investment process – providing status updates, responding to questions, requesting documentation – while maintaining a high volume of daily calls • Coordinate with internal teams (processors, underwriters, etc.) to ensure efficient processes for homeowners • Manage your pipeline using Salesforce and Hometap's proprietary Hub, keeping applications up to date and communicating next steps to homeowners and internal stakeholders • Become an expert in Hometap's home equity investment (HEI) product and unique sales approach, actively participating in training and ongoing coaching • Meet and exceed monthly and quarterly sales goals • Stay current on the competitive landscape and collaborate with colleagues across originations, marketing, and legal to resolve questions and improve the homeowner experience

• Own the work from onboarding through to closing, expansion and renewal keeping momentum. This is a 360 sales role. • Take responsibility for getting brokers set up successfully, with clear expectations, materials, and next steps. • Keep qualified opportunities moving, increase volume and quality of partner-sourced pipeline, and maintain a strong cadence of activity. • Spot where deals stall (credit, pricing, terms, internal dependencies) and rally the right people to resolve blockers. • Support opportunities through to close, ensuring documentation, commercial detail, and internal alignment are in place. • Stay aligned with which ICP brokers we're targeting, so your execution work stays anchored to where we're placing our bets. • Maintain accurate CRM records in HubSpot to ensure visibility, prioritisation, and smooth internal handoffs. • Share trends, objections, and messaging gaps from the field to help tem continuously improve how we show up. • Represent the company with professionalism and energy across every partner and prospect interaction.