• Delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. • Ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations. • Diagnosing and resolving hardware, software, and infrastructure issues independently. • Strong commitment to supporting caregivers and staff with timely, effective solutions. • Ability to clearly communicate technical concepts to non-technical users. • Effectively prioritize and manage multiple requests in a fast-paced environment. • Accurately capture issue details, troubleshooting steps, and resolutions. • Works effectively across IT teams, vendors, and business stakeholders. • Applies analytical thinking to identify root causes and escalate appropriately. • Comfortable working across diverse technologies and evolving environments. • Follows established procedures, policies, and service management practices. • Shares knowledge and supports peer development to improve overall team performance. • Maintains regular, reliable attendance to ensure consistent support coverage across facilities. • Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.

• Answer, triage, and resolve service desk tickets and calls for an enterprise user base • Use Amazon Connect and Salesforce Service Cloud Voice to manage contacts, cases, and call workflows • Document incidents and requests accurately; escalate per defined ITSM procedures • Meet service-level targets for response, resolution, and customer satisfaction • Contribute to knowledge base articles and continuous improvement of support processes

Role Description This is a unique and exciting opportunity for a Board-Certified Behavior Analyst (BCBA) who is interested in providing Applied Behavior Analysis (ABA) services within a clinic setting to clients ages 2-18 diagnosed with autism spectrum disorder and/or related disorders. The BCBA will plan, develop, and monitor treatment and provide consultative services rooted in evidence-based practices. The BCBA will collaborate with families, team members, stakeholders and is responsible for supervision and ongoing training for Registered Behavior Technicians (RBT) and Behavioral Health Technicians (BHT). - Function in a supervisory capacity and provide clinical oversight and supervision to all areas of programming including the training of Registered Behavior Technicians and Behavioral Health Technicians. - Assist in the development, facilitation, and training in ABA, using both discrete trial training and natural environment training models of teaching. - Provide ABA based training to caregivers and support generalization of skills learned in the clinic setting. This may include providing training in the home, school, and community from time to time. - Coaches team members on how to develop proactive, strength-based, family centered, Applied Behavior Analysis (ABA) treatment plans, Functional Behavior Assessments, and Behavior Support Plans for children and families receiving services. - Create ongoing data collection system to establish baseline and programmatic efficacy for all consumers, and to analyze data on a frequent and ongoing basis to guide programming. - Conducts norm-referenced and criterion-reference assessments (Vineland, VB-MAPP, PEAK, AFLS, etc.). - Meet as needed and/or required with supervised staff to discuss ongoing consumer issues and to provide support when necessary. - Review and sign off on treatment plans and behavior support plans written by Behavior Analysis Trainees. - Sets discharge criteria for service and supports a generalization plan. - Serve as a liaison to the families of the clients and provide frequent check-ins to ensure their satisfaction with the quality of services being provided. - Completes progress notes using the appropriate codes in Electronic Health Record (EHR) within 24 hours of service. - Provides consultation to members of the Child and Family Team (CFT) regarding behavior intervention strategies. - Trains CFT how to implement teaching strategies. - Provides mentoring, coaching and supervision to Registered Behavior Technicians. - Assists in the development of supervision protocols in line with the standards set forth by the Behavior Analyst Certification Board. - Keep current with the literature, new research findings and resources. In addition, continuing education courses to maintain BCBA certification are necessary. - Perform other duties as assigned. Qualifications - Master’s degree in a field related to Applied Behavior Analysis. - 1 year as Board Certified Behavior Analyst (preferred), 3 years experience working with children and/or adults with autism spectrum disorders or other related disorders. - Must be a Board Certified Behavior Analyst recognized by the Behavior Analyst Certification Board. - Must be licensed behavior analyst recognized by the Arizona Board of Psychologist Examiners. Requirements - Minimum 21 years of age. - Arizona Driver’s License, 39-month Motor Vehicle Report and proof of vehicle registration and liability insurance that meets insurance requirements. - Must possess Level 1 fingerprint clearance. - CPR and First Aid certification (Employer provides). - Initial current negative TB test result (Employer provides). Benefits - Top-level compensation packages. - Exceptional health, dental, and disability benefits. - Career and compensation advancement programs. - Student loan forgiveness programs. - 401k company match. - Bilingual pay differential. - Holiday, PTO and employer paid life insurance. - Clinical licensure supervision and reimbursement. - Evidence-based treatment approaches, training, and supervision.

Title: Analytics Lead, Japan Partnerships Location: San Francisco, CA Job Description: Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms. Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is a hybrid position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. About your skills - You’re a business analyst who’s passionate about turning raw data into meaningful insight and action. You know that great analysis doesn’t just explain what happened; it helps people understand why it matters and what to do next. - You’re fluent in SQL, Python and Tableau, and comfortable navigating ambiguous business problems. - You thrive in cross-functional environments and when working closely with Sales, Customer Success, Partnerships, Marketing, Product, and Finance teams. You’re equal parts technical and communicative, and the intersection of analytics and storytelling excites you. You enjoy mining data for actionable insights, uncovering patterns in behavior that drive business outcomes, and presenting trends/ad hoc findings to business partners and senior leaders. - You’re curious, a fast learner, and constantly thinking about how to scale your impact through automation and proactive insight. About this role The Analytics Lead for Japan Partnerships is a highly visible and impactful role, focused on supporting Udemy's largest partnerships. You will provide deep, actionable analytics and insights for Japan and indirect partner channels, enabling the channel sales team to optimize partner performance, make data-driven decisions, and accelerate regional revenue growth. As this role will require regular interaction with our Japan-based partner teams, fluency in both Japanese and English is a requirement for this position. What you’ll be doing - Develop, manage, and evolve the key performance indicators (KPIs) and reporting framework for the Udemy Japan Team and partner ecosystem and other indirect/reseller channels. - Build and maintain dashboards (in Tableau and Databricks) that track Udemy Japan efforts including partner-sourced pipeline, revenue, deal registrations, and partner performance against targets in both Udemy Business and Udemy Consumer. - Conduct in-depth analysis of the Udemy Japan business, identifying trends, key user behaviors, and opportunities for growth or optimization. - Support the Japan Partner Account Managers with data and insights for partner-facing events such as Quarterly Business Reviews (QBRs) and conferences. - Act as the primary data and analytics point of contact for the Udemy Japan leadership and the global partner operations team. Partner with the Director of Japan Business Operations to review and understand use of shared data. - Analyze the effectiveness of partner initiatives and promotions in the region. - Assist in forecasting for both Corporate and Consumer business, collaborating with sales, marketing and finance teams. What you’ll have - Fluency in both Japanese and English is required to enable communication with our partner in Japan. - 5-7 years of work experience in analytics or data science roles, ideally with at least 1-2 years of direct experience supporting B2B SaaS, Partnership, or GTM analytics (Customer Success, Sales, RevOps). - Expert-level SQL skills; experience with Databricks or similar cloud data warehouses. - Proficiency in data visualization tools, particularly Tableau, with a strong eye for visual storytelling and usability. - Strong communication and storytelling skills; ability to meet with customers and internal stakeholders to present insights with confidence. - Experience with segmentation and statistical analysis to support business decision-making is a plus - Familiarity with Python or other scripting languages is a plus. - A proactive mindset, strong ownership, and a collaborative approach to working across teams. At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity. Hiring Compensation Range $160,000—$200,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.