• Own operational execution of KLDiscovery's enterprise-wide Business Continuity and Disaster Recovery program. • Lead enterprise-wide BIAs: identify critical operations, map dependencies, and document RTOs and RPOs across all in-scope business units. • Engage business unit owners and IT/Engineering stakeholders to gather and validate BIA inputs. • Design and coordinate BCP testing scenarios, tabletop exercises, and DR failover tests minimum once annually per type. • Develop and deliver an enterprise-wide BC/DR training program. • Monitor and document compliance with ISO 22301 and NFPA 1600.

Title: Payment Analyst Location: Sydney Australia Full time Positions1 Position Job Description: TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's our why; our reason to exist. Now, we're proud to be one of Australia's leading mobile and internet providers. We're not just redefining telco; we're changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you? Your opportunity: As our valued Payments Analyst, you will play a vital role in monitoring accurate and timely processing of TPGT customer payments. Maintaining payment integrity across all relevant systems. You'll draw on your experience to support changes to business processes and improvement initiatives that impact payments and the payment journey You'll make impact by: - Perform reconciliations and quality checks to maintain end-to-end payment integrity - Manage day-to-day payment operations, ensuring accuracy and delivery within SLAs - Investigate and resolve payment issues, discrepancies, and customer enquiries - Produce regular reporting and insights to support business operations - Support system changes, projects, and continuous improvement initiatives across payments What you'll bring: - Experience in payments, banking or accounting - Proficiency in Excel with the ability to interpret data, troubleshoot issues, and maintain a high level of accuracy - Sound verbal and written communication skills - Ability to work independently and manage multiple priorities What's in it for you? - Flexible hybrid way of working (from home and office) - 'Stay Connected Mobile' - Access to a free mobile plan - 'Stay Connected NBN' - Access to a free NBN 100 plan - 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year - Access to TPG Learning Hub platform and internal development opportunities - Access to Corporate Partner Discounts #LI-Hybrid IND2 #LI-LO1

Title: Senior Billing Analyst Location: Sydney Australia Job Description: TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's our why; our reason to exist. Now, we're proud to be one of Australia's leading mobile and internet providers. We're not just redefining telco, we're changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you? Your opportunity We're looking for a Senior Billing Analyst to play a critical role in delivering accurate, timely and high‑quality billing across TPG Telecom's Consumer, Enterprise and Government portfolios. Sitting within Customer Experience Operations, this role owns end‑to‑end billing operations across multiple platforms and well‑known brands including Vodafone, TPG, iiNet, Kogan, Felix and Lebara. You'll lead day‑to‑day billing cycles, resolve complex billing issues, and drive continuous improvement initiatives that protect revenue, enhance customer experience, and support business growth. Partnering closely with internal stakeholders and outsourced providers, you'll bring strong billing expertise, operational leadership and a proactive, improvement‑focused mindset in a fast‑paced, evolving environment. Responsibilities - Own and manage end‑to‑end billing operations across all bill cycles and billing platforms, ensuring accurate, timely bill runs and invoice delivery in line with SLAs and KPIs. - Lead day‑to‑day billing operations including production monitoring, quality assurance, usage error management, incident response, and participation in an after‑hours on‑call roster - Proactively identify, prioritise and resolve complex billing and system issues by collaborating with internal stakeholders and outsourced partners to minimise customer and business impact. - Drive continuous improvement initiatives to reduce cost‑to‑serve, improve operational efficiency, and support revenue growth, business change and marketing initiatives through billing systems. - Ensure billing processes meet audit, regulatory and governance requirements while providing subject matter expertise to support stakeholder engagement, system changes and transformation initiatives. What you'll bring - SQL experience required - 3-5 years demonstrated experience with billing systems, processes, and downstream financial reporting. - People management including team members as well as outsource partner management and relationship building. - Knowledge and leadership of billing system processing and scheduling including rating, invoice, invoice delivery methods and financial reporting. - Demonstrated knowledge in customer and system issue resolution. - Billing system experience such as Oracle BRM (Infranet) are desirable but not essential - Understanding of customer lifecycle and its effect on billing and invoice delivery and payments What's in it for you? - Flexible hybrid way of working (from home and office) - 'Stay Connected Mobile' - Access to a free mobile plan - 'Stay Connected NBN' - Access to a free NBN 100 plan - 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year - Access to TPG Learning Hub platform and internal development opportunities - Access to Corporate Partner Discounts #LI-Hybrid

Title: Application Support Analyst Location: Brisbane Australia Job Description: time type Full time job requisition id R-14242 Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. The Role As an Application Support Analyst to our Veterinary Practice Clients, you are the first point of contact with a focus on providing Level 1 support to calls and queries. You will be joining a high performing team, committed to outstanding customer service delivery. Your main responsibilities will be; - Providing excellent customer service, ensuring client system queries and issues are resolved satisfactorily. - Proactively responding to client queries via phone, email and chat as the first point of contact. - Opening, updating and closing client CRM tickets, ensuring service delivery KPI’s are met. - Investigation of client issues using pragmatic problem solving. - Recording accurate information notes on cases. - Identifying and re-directing calls and escalation of cases where required About You To be successful you will have; - University or Tafe qualifications in Information Technology will be advantageous. - 1-2 years’ customer service / IT support / application support experience. - A true passion for customer and client service delivery demonstrated by your practical experience within a call centre, customer service or service desk environment. - Strong verbal and written communication skills. - Demonstrated experience with Microsoft Server, Desktop Operating Systems, Word, Excel, Access. - Previous experience with commercial CRM or support systems. - Entry level IT qualification or experience using RxWorks (Advantageous) . Why Join Us? At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include – - Generous discounts on our range of animal health food & enrichment products. - Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources. - Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave. - Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations). - Free 24/7 access to our Employee Assistance Program. - Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards. - Professional development through our Leadership Development & Emerging Leadership courses. - Access to annual flu vaccinations. - Annual volunteer days. Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.