Title: Analytics Lead, Japan Partnerships Location: San Francisco, CA Job Description: Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms. Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is a hybrid position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. About your skills - You’re a business analyst who’s passionate about turning raw data into meaningful insight and action. You know that great analysis doesn’t just explain what happened; it helps people understand why it matters and what to do next. - You’re fluent in SQL, Python and Tableau, and comfortable navigating ambiguous business problems. - You thrive in cross-functional environments and when working closely with Sales, Customer Success, Partnerships, Marketing, Product, and Finance teams. You’re equal parts technical and communicative, and the intersection of analytics and storytelling excites you. You enjoy mining data for actionable insights, uncovering patterns in behavior that drive business outcomes, and presenting trends/ad hoc findings to business partners and senior leaders. - You’re curious, a fast learner, and constantly thinking about how to scale your impact through automation and proactive insight. About this role The Analytics Lead for Japan Partnerships is a highly visible and impactful role, focused on supporting Udemy's largest partnerships. You will provide deep, actionable analytics and insights for Japan and indirect partner channels, enabling the channel sales team to optimize partner performance, make data-driven decisions, and accelerate regional revenue growth. As this role will require regular interaction with our Japan-based partner teams, fluency in both Japanese and English is a requirement for this position. What you’ll be doing - Develop, manage, and evolve the key performance indicators (KPIs) and reporting framework for the Udemy Japan Team and partner ecosystem and other indirect/reseller channels. - Build and maintain dashboards (in Tableau and Databricks) that track Udemy Japan efforts including partner-sourced pipeline, revenue, deal registrations, and partner performance against targets in both Udemy Business and Udemy Consumer. - Conduct in-depth analysis of the Udemy Japan business, identifying trends, key user behaviors, and opportunities for growth or optimization. - Support the Japan Partner Account Managers with data and insights for partner-facing events such as Quarterly Business Reviews (QBRs) and conferences. - Act as the primary data and analytics point of contact for the Udemy Japan leadership and the global partner operations team. Partner with the Director of Japan Business Operations to review and understand use of shared data. - Analyze the effectiveness of partner initiatives and promotions in the region. - Assist in forecasting for both Corporate and Consumer business, collaborating with sales, marketing and finance teams. What you’ll have - Fluency in both Japanese and English is required to enable communication with our partner in Japan. - 5-7 years of work experience in analytics or data science roles, ideally with at least 1-2 years of direct experience supporting B2B SaaS, Partnership, or GTM analytics (Customer Success, Sales, RevOps). - Expert-level SQL skills; experience with Databricks or similar cloud data warehouses. - Proficiency in data visualization tools, particularly Tableau, with a strong eye for visual storytelling and usability. - Strong communication and storytelling skills; ability to meet with customers and internal stakeholders to present insights with confidence. - Experience with segmentation and statistical analysis to support business decision-making is a plus - Familiarity with Python or other scripting languages is a plus. - A proactive mindset, strong ownership, and a collaborative approach to working across teams. At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity. Hiring Compensation Range $160,000—$200,000 USD Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

• Own operational execution of KLDiscovery's enterprise-wide Business Continuity and Disaster Recovery program. • Lead enterprise-wide BIAs: identify critical operations, map dependencies, and document RTOs and RPOs across all in-scope business units. • Engage business unit owners and IT/Engineering stakeholders to gather and validate BIA inputs. • Design and coordinate BCP testing scenarios, tabletop exercises, and DR failover tests minimum once annually per type. • Develop and deliver an enterprise-wide BC/DR training program. • Monitor and document compliance with ISO 22301 and NFPA 1600.

Title: Payment Analyst Location: Sydney Australia Full time Positions1 Position Job Description: TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's our why; our reason to exist. Now, we're proud to be one of Australia's leading mobile and internet providers. We're not just redefining telco; we're changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you? Your opportunity: As our valued Payments Analyst, you will play a vital role in monitoring accurate and timely processing of TPGT customer payments. Maintaining payment integrity across all relevant systems. You'll draw on your experience to support changes to business processes and improvement initiatives that impact payments and the payment journey You'll make impact by: - Perform reconciliations and quality checks to maintain end-to-end payment integrity - Manage day-to-day payment operations, ensuring accuracy and delivery within SLAs - Investigate and resolve payment issues, discrepancies, and customer enquiries - Produce regular reporting and insights to support business operations - Support system changes, projects, and continuous improvement initiatives across payments What you'll bring: - Experience in payments, banking or accounting - Proficiency in Excel with the ability to interpret data, troubleshoot issues, and maintain a high level of accuracy - Sound verbal and written communication skills - Ability to work independently and manage multiple priorities What's in it for you? - Flexible hybrid way of working (from home and office) - 'Stay Connected Mobile' - Access to a free mobile plan - 'Stay Connected NBN' - Access to a free NBN 100 plan - 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year - Access to TPG Learning Hub platform and internal development opportunities - Access to Corporate Partner Discounts #LI-Hybrid IND2 #LI-LO1

Title: Senior Billing Analyst Location: Sydney Australia Job Description: TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's our why; our reason to exist. Now, we're proud to be one of Australia's leading mobile and internet providers. We're not just redefining telco, we're changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you? Your opportunity We're looking for a Senior Billing Analyst to play a critical role in delivering accurate, timely and high‑quality billing across TPG Telecom's Consumer, Enterprise and Government portfolios. Sitting within Customer Experience Operations, this role owns end‑to‑end billing operations across multiple platforms and well‑known brands including Vodafone, TPG, iiNet, Kogan, Felix and Lebara. You'll lead day‑to‑day billing cycles, resolve complex billing issues, and drive continuous improvement initiatives that protect revenue, enhance customer experience, and support business growth. Partnering closely with internal stakeholders and outsourced providers, you'll bring strong billing expertise, operational leadership and a proactive, improvement‑focused mindset in a fast‑paced, evolving environment. Responsibilities - Own and manage end‑to‑end billing operations across all bill cycles and billing platforms, ensuring accurate, timely bill runs and invoice delivery in line with SLAs and KPIs. - Lead day‑to‑day billing operations including production monitoring, quality assurance, usage error management, incident response, and participation in an after‑hours on‑call roster - Proactively identify, prioritise and resolve complex billing and system issues by collaborating with internal stakeholders and outsourced partners to minimise customer and business impact. - Drive continuous improvement initiatives to reduce cost‑to‑serve, improve operational efficiency, and support revenue growth, business change and marketing initiatives through billing systems. - Ensure billing processes meet audit, regulatory and governance requirements while providing subject matter expertise to support stakeholder engagement, system changes and transformation initiatives. What you'll bring - SQL experience required - 3-5 years demonstrated experience with billing systems, processes, and downstream financial reporting. - People management including team members as well as outsource partner management and relationship building. - Knowledge and leadership of billing system processing and scheduling including rating, invoice, invoice delivery methods and financial reporting. - Demonstrated knowledge in customer and system issue resolution. - Billing system experience such as Oracle BRM (Infranet) are desirable but not essential - Understanding of customer lifecycle and its effect on billing and invoice delivery and payments What's in it for you? - Flexible hybrid way of working (from home and office) - 'Stay Connected Mobile' - Access to a free mobile plan - 'Stay Connected NBN' - Access to a free NBN 100 plan - 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year - Access to TPG Learning Hub platform and internal development opportunities - Access to Corporate Partner Discounts #LI-Hybrid