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Lifepoint Health®

Making Communities Healthier®

Technical Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 1,001-5,000Since 1999H1B No SponsorCompany SiteLinkedIn

Location

Tennessee

Posted

4 days ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Technical Analyst

Lifepoint Health®

• Delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. • Ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations. • Diagnosing and resolving hardware, software, and infrastructure issues independently. • Strong commitment to supporting caregivers and staff with timely, effective solutions. • Ability to clearly communicate technical concepts to non-technical users. • Effectively prioritize and manage multiple requests in a fast-paced environment. • Accurately capture issue details, troubleshooting steps, and resolutions. • Works effectively across IT teams, vendors, and business stakeholders. • Applies analytical thinking to identify root causes and escalate appropriately. • Comfortable working across diverse technologies and evolving environments. • Follows established procedures, policies, and service management practices. • Shares knowledge and supports peer development to improve overall team performance. • Maintains regular, reliable attendance to ensure consistent support coverage across facilities. • Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.

Job Requirements

  • Associate degree in Information Systems, IT, or related field preferred.
  • 2+ years of experience in technical support, service desk, or healthcare IT environment preferred.
  • CompTIA A+, Network+, or ITIL Foundation preferred, not required.
  • Ability to perform basic business math functions, including addition, subtraction, multiplication, and division across whole numbers, fractions, and decimals.
  • Ability to calculate and interpret rates, ratios, and percentages to support operational analysis and reporting.
  • Ability to interpret simple data sets, charts, and reports to support troubleshooting, workload tracking, and service performance.
  • Demonstrates analytical thinking when evaluating trends, ticket volumes, and service metrics.
  • Provides guidance and training to end users on applications, devices, and standard IT processes.
  • Basic experience with user account management, access provisioning, MFA, and directory services (e.g., Active Directory, Okta).
  • Basic understanding of networking concepts (e.g., VPN, Wi-Fi, printers, device connectivity) to support troubleshooting.
  • Ability to create and maintain knowledge articles and document troubleshooting steps, resolutions, and procedures.
  • Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment.

Benefits

  • Provides onsite support as needed, travel requirements up to approximately 20% depending on business needs.

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