• Apply knowledge of the Software Development Life Cycle (SDLC) throughout the product development process. • Prepare and maintain project documentation in accordance with project management methodologies such as Scrum and Waterfall. • Gather, analyze, document, and manage business and functional requirements, including defining priorities and scope boundaries. • Collaborate with stakeholders to elicit, clarify, and refine requirements. • Support solution design and implementation within microservices and event-driven architectures. • Define and document integration requirements involving REST APIs, Kafka, XML, and JSON. • Use Jira and Confluence to manage requirements, documentation, and team workflows. • Perform data analysis and validation using SQL and database management tools such as PL/SQL Developer and pgAdmin. • Model and document business processes using BPMN and interaction flows using Sequence Diagrams. • Cooperate with business and technical teams to ensure successful solution delivery. • Contribute to initiatives related to banking operations and process improvements. • Apply knowledge of the NBU Chart of Accounts when analyzing and documenting banking-related requirements.

• Delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. • Ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations. • Diagnosing and resolving hardware, software, and infrastructure issues independently. • Strong commitment to supporting caregivers and staff with timely, effective solutions. • Ability to clearly communicate technical concepts to non-technical users. • Effectively prioritize and manage multiple requests in a fast-paced environment. • Accurately capture issue details, troubleshooting steps, and resolutions. • Works effectively across IT teams, vendors, and business stakeholders. • Applies analytical thinking to identify root causes and escalate appropriately. • Comfortable working across diverse technologies and evolving environments. • Follows established procedures, policies, and service management practices. • Shares knowledge and supports peer development to improve overall team performance. • Maintains regular, reliable attendance to ensure consistent support coverage across facilities. • Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.

• Answer, triage, and resolve service desk tickets and calls for an enterprise user base • Use Amazon Connect and Salesforce Service Cloud Voice to manage contacts, cases, and call workflows • Document incidents and requests accurately; escalate per defined ITSM procedures • Meet service-level targets for response, resolution, and customer satisfaction • Contribute to knowledge base articles and continuous improvement of support processes

Role Description This is a unique and exciting opportunity for a Board-Certified Behavior Analyst (BCBA) who is interested in providing Applied Behavior Analysis (ABA) services within a clinic setting to clients ages 2-18 diagnosed with autism spectrum disorder and/or related disorders. The BCBA will plan, develop, and monitor treatment and provide consultative services rooted in evidence-based practices. The BCBA will collaborate with families, team members, stakeholders and is responsible for supervision and ongoing training for Registered Behavior Technicians (RBT) and Behavioral Health Technicians (BHT). - Function in a supervisory capacity and provide clinical oversight and supervision to all areas of programming including the training of Registered Behavior Technicians and Behavioral Health Technicians. - Assist in the development, facilitation, and training in ABA, using both discrete trial training and natural environment training models of teaching. - Provide ABA based training to caregivers and support generalization of skills learned in the clinic setting. This may include providing training in the home, school, and community from time to time. - Coaches team members on how to develop proactive, strength-based, family centered, Applied Behavior Analysis (ABA) treatment plans, Functional Behavior Assessments, and Behavior Support Plans for children and families receiving services. - Create ongoing data collection system to establish baseline and programmatic efficacy for all consumers, and to analyze data on a frequent and ongoing basis to guide programming. - Conducts norm-referenced and criterion-reference assessments (Vineland, VB-MAPP, PEAK, AFLS, etc.). - Meet as needed and/or required with supervised staff to discuss ongoing consumer issues and to provide support when necessary. - Review and sign off on treatment plans and behavior support plans written by Behavior Analysis Trainees. - Sets discharge criteria for service and supports a generalization plan. - Serve as a liaison to the families of the clients and provide frequent check-ins to ensure their satisfaction with the quality of services being provided. - Completes progress notes using the appropriate codes in Electronic Health Record (EHR) within 24 hours of service. - Provides consultation to members of the Child and Family Team (CFT) regarding behavior intervention strategies. - Trains CFT how to implement teaching strategies. - Provides mentoring, coaching and supervision to Registered Behavior Technicians. - Assists in the development of supervision protocols in line with the standards set forth by the Behavior Analyst Certification Board. - Keep current with the literature, new research findings and resources. In addition, continuing education courses to maintain BCBA certification are necessary. - Perform other duties as assigned. Qualifications - Master’s degree in a field related to Applied Behavior Analysis. - 1 year as Board Certified Behavior Analyst (preferred), 3 years experience working with children and/or adults with autism spectrum disorders or other related disorders. - Must be a Board Certified Behavior Analyst recognized by the Behavior Analyst Certification Board. - Must be licensed behavior analyst recognized by the Arizona Board of Psychologist Examiners. Requirements - Minimum 21 years of age. - Arizona Driver’s License, 39-month Motor Vehicle Report and proof of vehicle registration and liability insurance that meets insurance requirements. - Must possess Level 1 fingerprint clearance. - CPR and First Aid certification (Employer provides). - Initial current negative TB test result (Employer provides). Benefits - Top-level compensation packages. - Exceptional health, dental, and disability benefits. - Career and compensation advancement programs. - Student loan forgiveness programs. - 401k company match. - Bilingual pay differential. - Holiday, PTO and employer paid life insurance. - Clinical licensure supervision and reimbursement. - Evidence-based treatment approaches, training, and supervision.