• You will support our E‑Commerce team with daily shop operations in Shopify • You will maintain and update product pages, landing pages, campaign content, and shop content • You will assist in optimizing product detail pages, collections, and conversion‑relevant areas • You will test new features, campaigns, and shop adjustments and ensure their quality • You will analyze shop data and prepare relevant insights for the team • You will work closely with the Marketing, CRM, Brand, and Tech teams • You will help develop our customer journey and gain practical experience in D2C e‑commerce

Role Description The Senior Operations Manager is the operational backbone between product sourcing and customer-facing execution. You sit at the intersection of supply chain, Shopify, demand planning, and marketing delivery — acting as the bridge between our Supply Chain Manager and the marketing team. You own what happens between the factory and the storefront: - Inventory integrity - Demand forecasting - Shopify backend accuracy - 3PL coordination - Operational readiness for campaigns This isn’t your typical coordinator position. As a senior operator, you’ll take the lead in: - Negotiating with suppliers and logistics partners globally - Making independent decisions on inventory placement - Proactively spotting potential issues You’ll also cover operational hours that stretch beyond your counterpart in China, ensuring seamless continuity across time zones during our 8am–12pm EST collaboration window. Qualifications - 3+ years of experience in e-commerce operations, with a strong emphasis on cross-border logistics and US-bound supply chains - Hands-on experience managing Shopify at the backend level: product management, pricing, order workflows, and integrations - Demonstrated experience managing 3PL vendors and negotiating with logistics and supplier partners across multiple geographies - Demand planning or inventory management experience in a DTC or e-commerce context - Experience working in a remote-first, async environment with cross-functional teams across multiple time zones Requirements - Proficient with Shopify backend operations and order management workflows - Comfortable with campaign and plugin management tools (CKC or equivalent) - Advanced Excel proficiency for demand planning and inventory management: VLOOKUP/XLOOKUP, SUMIF/SUMIFS, INDEX+MATCH, pivot tables, forecasting formulas, and replenishment calculations - Strong analytical mindset: able to build and interpret demand forecasts, inventory reports, and logistics KPIs - Confident negotiator with suppliers, 3PLs, and logistics partners Benefits - PTO (pro-rated in year one, resets on work anniversary) - Marriage leave - Bereavement leave - Parental leave (including adoption), primary and secondary caregiver - Welcome gift on joining - Computer equipment budget (provided at 1 year, refreshed every 3 years) - Wellness allowance (cleaning, childcare, gym, professional support, ergonomics) - Global Medical Insurance (L4+) - Birthday gift card - In-country meetup (once per year) - Leadership offsite, company-funded, twice per year (L4+) - Growth budget for conferences, courses, and development (L4+)

Role Description We are looking for a Webmaster to maintain websites and servers to meet user needs. You will be responsible for making sites easy to use, attractive, and secure. In this role, you should be detail-oriented and an excellent communicator. Balancing a creative eye with an analytical mind is essential. If you also have a strong technical background, we’d like to meet you. Ultimately, you will ensure the functionality and efficiency of web infrastructure. - Build functional and easy-to-use websites. - Test websites across browsers, operating systems, and devices. - Maintain, configure, and troubleshoot servers. - Ensure site security by setting up firewalls and login pages. - Optimize loading speeds and capacity. - Debug pages and fix broken links or images. - Update website content and review SEO. - Monitor and analyze site performance (e.g., traffic, conversions). - Address user complaints. Qualifications - Proven experience as a Webmaster or Web Developer. - Knowledge of web analytics and SEO. - Familiarity with web standards. - Working knowledge of website management tools. - Proficient in HTML/CSS, XML; knowledge of SQL and JavaScript is preferred. - Strong troubleshooting and analytical abilities. - Excellent communication and teamwork skills. - Ability to generate creative ideas. - Attention to detail and outstanding organizational skills. - BSc/BA in Computer Science, Design or a related field is preferred. Requirements - All providers must go through a third-party background check only after you are confirmed for a job. - Each provider will go through etiquette training to ensure that every provider is a friendly and well-mannered individual. Benefits - Be your own boss by choosing the TASKS that best suit your schedules. - Build your income to help increase your revenue. - Book tasks that are within a 15-mile radius. - Clients will have a choice to give the providers reviews and star ratings.

Role Description The E-Commerce & Digital Growth Manager is responsible for driving scalable, self-service revenue growth by optimizing the full digital funnel—from acquisition through renewal. This role focuses on increasing conversion, improving customer lifetime value, and reducing reliance on manual sales and account management support. You will partner cross-functionally with Marketing, Product, and Account Management to build a high-performing, B2C-style growth engine. What You Will Work On - Drive Scalable Customer Acquisition & Conversion - Partner with Marketing to convert traffic into paying customers - Optimize landing pages, offers, pricing, and signup flows - Improve conversion from visitor to active customer - Own the Digital Revenue Funnel - Manage the full customer journey: acquisition → signup → activation → renewal - Identify drop-offs and implement improvements to increase funnel efficiency - Increase speed to purchase and activation - Expand Revenue Through Lifecycle Optimization - Build and scale automated customer journeys (email, SMS, voice) - Improve renewal rates through optimized timing, messaging, and user experience - Reduce churn by removing friction at key points in the customer lifecycle - Increase customer lifetime value (LTV) - Optimize eCommerce Experience - Improve usability of pricing pages, checkout flow, and customer portal - Partner with Product to reduce friction for SMB and non-technical users - Ensure mobile-friendly, intuitive experiences - Leverage Data to Drive Growth - Track and report on funnel performance (conversion rates, CAC, LTV, drop-off points) - Build dashboards and translate insights into actionable improvements - Continuously test and iterate to improve performance - Collaborate Cross-Functionally - Partner with Marketing, Product, and Account Management to align growth priorities - Use customer data and insights to inform roadmap and campaign decisions Qualifications - 3–7 years of experience in e-commerce, SaaS growth, or digital funnel optimization - Proven track record improving conversion rates and online customer journeys - Strong analytical, data-driven decision-making skills - Experience working cross-functionally with Marketing and Product teams Requirements - Experience in SMB SaaS or subscription-based products (preferred) - Lifecycle marketing experience (email, SMS, automation) (preferred) - Familiarity with subscription billing or checkout systems (preferred) - Experience with Salesforce or similar platforms (preferred) - Understanding of compliance considerations in customer communications (preferred) What Success Looks Like - Customer acquisition (new subscriptions) - Conversion rates across the funnel (visit → signup → purchase) - Customer acquisition cost (CAC) - Customer lifetime value (LTV) - Renewal rate and self-service revenue percentage Salary Range $100,000 – $118,000 annually, commensurate with experience and qualifications. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Company Description Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world.