• Lead the management and accuracy of service opportunities in Salesforce and Mavenlink, ensuring project information and performance metrics remain current • Maintain customer health insights within Gainsight to support data‑driven decisions and proactive engagement • Oversee subcontract administration for Ciena Government Solutions by coordinating with Contract Management to ensure accurate contract and modification entry into Salesforce and Mavenlink • Partner with Account Teams, Quoting, and Order Management to support compliant and timely subcontract quoting and processing • Coordinate with Accounts Receivable to ensure proper invoicing and payment tracking for designated subcontract activities • Facilitate clear communication among internal teams and external stakeholders to support bookings, contract execution, and schedule adherence • Collaborate closely with Service Project Managers to maintain project schedules, report on progress, and contribute to process improvement initiatives across contract bookings and project operations

Role Description Are you passionate about helping others navigate their healthcare journey? Looking for a flexible remote opportunity with growth potential? We are actively hiring Remote Patient Advocates to support patients, providers, and care teams nationwide. If you have healthcare experience — or strong customer service and administrative skills with a desire to make a difference — this could be the perfect opportunity for you. As a Remote Patient Advocate, you will serve as a key point of contact for patients, helping them understand their care options, coordinate services, and resolve questions or concerns. This role combines customer support, healthcare coordination, and administrative assistance in a fully remote environment. You will work independently from home while collaborating with healthcare professionals and care teams in a fast-paced, mission-driven setting. What You'll Do - Serve as the primary contact for patients via phone and secure messaging - Help patients understand healthcare processes, benefits, and next steps - Schedule appointments and coordinate follow-ups - Verify insurance eligibility and assist with referrals - Document interactions accurately in EMR/EHR systems - Assist with prior authorizations and prescription requests - Obtain and organize medical records and supporting documentation - Escalate complex concerns to appropriate departments - Maintain HIPAA compliance and protect patient confidentiality - Collaborate with internal teams to ensure seamless patient experiences Qualifications - High school diploma or equivalent required - 1+ year of experience in healthcare, call center, customer service, or administrative support preferred - Strong communication and problem-solving skills - Basic knowledge of medical terminology is helpful - Comfortable using computers, EMR systems, and Microsoft Office - Reliable internet connection and ability to work independently - Healthcare certification is a plus but not required. Paid training provided. Benefits - Fully Remote – Work from anywhere in the U.S. - Competitive compensation - Flexible scheduling options - Paid training and onboarding - Clear path for advancement - Comprehensive benefits (medical, dental, vision) - Paid time off and retirement options - Supportive, mission-driven culture Make an Impact As a Patient Advocate, you will play a meaningful role in helping individuals navigate the healthcare system with confidence and clarity. We are actively reviewing applications and hiring quickly. Apply today to begin your remote healthcare career and help patients when they need it most.

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job Description In this full-time role, you will serve as a Customer Success Manager working with new and existing clients in a defined geographic area to maximize product usage, value, and satisfaction. You will partner with agencies to promote the full adoption of Motorola Solutions products, ensuring their strategic and operational outcomes are clearly documented and realized. As a member of the Customer Success team, you will model best practices, identify opportunities for continuous improvement, and drive regional strategies. This position specifically focuses on the SVX, Mobile Video, Vehicle Intelligence / LPR and DEMS device and software portfolio and its integrations across the Motorola ecosystem. Key Responsibilities Strategic Partnership: Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, documenting use cases and delivering creative solutions to operational challenges. Adoption & Value Realization: Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making. Portfolio Management: Proactively manage a regional book of business, utilizing data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success. Cross-Functional Advocacy: Act as a central point of contact ("quarterback") between clients and internal teams—including Support, Onboarding, and Sales—to resolve issues quickly and influence product roadmaps. Retention & Growth: Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment. Leadership & Mentorship: Model exemplary adherence to processes and "Day in the Life" guidelines, mentoring peers and leading special projects to improve team efficiency and service delivery. Technical Stewardship: Maintain a deep understanding of the Motorola ecosystem with an emphasis on SVX, AI Assist, Mobile Video, DEMS and Vehicle Intelligence to conduct operational assessments and provide expert workflow guidance. Ideal Qualifications Target Base Salary Range: $75,000 - $120,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements 5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management. Must be able to obtain background clearance as required by government customers. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Role Description ReWorks Solutions is seeking an experienced and dedicated Client Success Manager to oversee and enhance the client experience. In this important role, you will be responsible for ensuring that our clients receive exceptional service and achieve their desired outcomes with our products and solutions. Your primary goal will be to build strong relationships with clients and serve as their trusted advisor. - Establish and maintain strong relationships with clients, understanding their business objectives and needs. - Proactively engage with clients to ensure they derive value from our services and products. - Collaborate with internal teams to facilitate onboarding, training, and support for clients. - Monitor client health and satisfaction metrics, acting promptly to address any issues or concerns. - Develop and implement strategies to drive client retention and engagement. - Prepare and deliver regular reports on client progress and performance. - Advocate for client needs within the organization to enhance service delivery and product offerings. Qualifications - Bachelor's degree in Business Administration, Management, or a related field will be to the applicants benefit. - A minimum of 3 years of experience in client success, account management, or a related field. - Exceptional interpersonal and communication skills, both written and verbal. - Strong problem-solving capabilities with an analytical mindset. - Ability to work collaboratively with cross-functional teams and manage multiple client accounts. - Proficiency in CRM software and Microsoft Office Suite. - A commitment to delivering outstanding client service and driving client success.