Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job Description In this full-time role, you will serve as a Customer Success Manager working with new and existing clients in a defined geographic area to maximize product usage, value, and satisfaction. You will partner with agencies to promote the full adoption of Motorola Solutions products, ensuring their strategic and operational outcomes are clearly documented and realized. As a member of the Customer Success team, you will model best practices, identify opportunities for continuous improvement, and drive regional strategies. This position specifically focuses on the SVX, Mobile Video, Vehicle Intelligence / LPR and DEMS device and software portfolio and its integrations across the Motorola ecosystem. Key Responsibilities Strategic Partnership: Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, documenting use cases and delivering creative solutions to operational challenges. Adoption & Value Realization: Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making. Portfolio Management: Proactively manage a regional book of business, utilizing data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success. Cross-Functional Advocacy: Act as a central point of contact ("quarterback") between clients and internal teams—including Support, Onboarding, and Sales—to resolve issues quickly and influence product roadmaps. Retention & Growth: Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment. Leadership & Mentorship: Model exemplary adherence to processes and "Day in the Life" guidelines, mentoring peers and leading special projects to improve team efficiency and service delivery. Technical Stewardship: Maintain a deep understanding of the Motorola ecosystem with an emphasis on SVX, AI Assist, Mobile Video, DEMS and Vehicle Intelligence to conduct operational assessments and provide expert workflow guidance. Ideal Qualifications Target Base Salary Range: $75,000 - $120,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements 5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management. Must be able to obtain background clearance as required by government customers. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Role Description ReWorks Solutions is seeking an experienced and dedicated Client Success Manager to oversee and enhance the client experience. In this important role, you will be responsible for ensuring that our clients receive exceptional service and achieve their desired outcomes with our products and solutions. Your primary goal will be to build strong relationships with clients and serve as their trusted advisor. - Establish and maintain strong relationships with clients, understanding their business objectives and needs. - Proactively engage with clients to ensure they derive value from our services and products. - Collaborate with internal teams to facilitate onboarding, training, and support for clients. - Monitor client health and satisfaction metrics, acting promptly to address any issues or concerns. - Develop and implement strategies to drive client retention and engagement. - Prepare and deliver regular reports on client progress and performance. - Advocate for client needs within the organization to enhance service delivery and product offerings. Qualifications - Bachelor's degree in Business Administration, Management, or a related field will be to the applicants benefit. - A minimum of 3 years of experience in client success, account management, or a related field. - Exceptional interpersonal and communication skills, both written and verbal. - Strong problem-solving capabilities with an analytical mindset. - Ability to work collaboratively with cross-functional teams and manage multiple client accounts. - Proficiency in CRM software and Microsoft Office Suite. - A commitment to delivering outstanding client service and driving client success.

• Field inbound inquiries from benefit professionals, health care facilitators as a member of the broader client account team • Research and analyze electronic and manual claims. • Apply troubleshooting skills to resolve issues as allowed by the individual benefit, including entering and updating MPAs and submitting test claims • Communicate prior authorization, exception, and appeals information to callers including required information, turn-around-times, and other applicable details • Help educate, when appropriate, members how to navigate their benefit, including information regarding participating pharmacies, best utilization of their benefit, formulary explanations, patient pay amounts, benefit restrictions, and other information as applicable • Documents and tracks status of inquiries and resolution in both NCRx and CRM • Respond to and resolve all internal and external inquiries in a timely, accurate, and complete manner • Protect all personal health information and abide by all HIPAA regulations and confidentiality requirements • Other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Outreach Representative is a critical role at P3 Health Partners that helps ensure our patients are educated and scheduled for the care they need. This role manages outbound and inbound calls with our patients to help them schedule office visits with their PCP, an in-home assessment, or on our mobile clinic units. Additionally, this role is essential to educating our patients on their Medicare Advantage benefits, chronic condition and quality screening opportunities, connecting them with other resources, and providing meaningful patient experience. - Handles 60+ outbound and inbound calls daily from patients in a dynamic call center/office environment and, at times, back-to-back phone calls. - Address patient needs which may include complex benefit questions, resolving issues, educating members, and delivering best in class member experiences. - Educate patients on their Medicare Advantage benefits, current quality screenings needed, and chronic conditions that need to be addressed. - Schedule patients for chronic care and quality gap visits with our affiliate care delivery organizations, in-home assessments, and/or mobile clinic units. - Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application. - May coordinate patient transportation and make referrals to other departments as appropriate. - Maintain performance and quality standards based on established call center metrics. - Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines. - Maintain minimum standards for the department for quality and quantity of calls made and received. - Other duties as assigned. Qualifications - High school diploma, GED, or equivalent experience. - Proficiency with Microsoft Office applications, particularly Outlook, MS Teams, and Excel. - 1+ years of customer service experience. - Effective verbal and listening communication skills. - Ability to work on site 5 days a week 8 a.m. to 5 p.m. Pacific time. Requirements - Bilingual fluency in English and Spanish. - Prior outbound/inbound call center experience. - Prior health care experience and knowledge of healthcare terminology. - 1+ years of experience in Medicare and HMO environment.