• Field inbound inquiries from benefit professionals, health care facilitators as a member of the broader client account team • Research and analyze electronic and manual claims. • Apply troubleshooting skills to resolve issues as allowed by the individual benefit, including entering and updating MPAs and submitting test claims • Communicate prior authorization, exception, and appeals information to callers including required information, turn-around-times, and other applicable details • Help educate, when appropriate, members how to navigate their benefit, including information regarding participating pharmacies, best utilization of their benefit, formulary explanations, patient pay amounts, benefit restrictions, and other information as applicable • Documents and tracks status of inquiries and resolution in both NCRx and CRM • Respond to and resolve all internal and external inquiries in a timely, accurate, and complete manner • Protect all personal health information and abide by all HIPAA regulations and confidentiality requirements • Other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Outreach Representative is a critical role at P3 Health Partners that helps ensure our patients are educated and scheduled for the care they need. This role manages outbound and inbound calls with our patients to help them schedule office visits with their PCP, an in-home assessment, or on our mobile clinic units. Additionally, this role is essential to educating our patients on their Medicare Advantage benefits, chronic condition and quality screening opportunities, connecting them with other resources, and providing meaningful patient experience. - Handles 60+ outbound and inbound calls daily from patients in a dynamic call center/office environment and, at times, back-to-back phone calls. - Address patient needs which may include complex benefit questions, resolving issues, educating members, and delivering best in class member experiences. - Educate patients on their Medicare Advantage benefits, current quality screenings needed, and chronic conditions that need to be addressed. - Schedule patients for chronic care and quality gap visits with our affiliate care delivery organizations, in-home assessments, and/or mobile clinic units. - Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application. - May coordinate patient transportation and make referrals to other departments as appropriate. - Maintain performance and quality standards based on established call center metrics. - Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines. - Maintain minimum standards for the department for quality and quantity of calls made and received. - Other duties as assigned. Qualifications - High school diploma, GED, or equivalent experience. - Proficiency with Microsoft Office applications, particularly Outlook, MS Teams, and Excel. - 1+ years of customer service experience. - Effective verbal and listening communication skills. - Ability to work on site 5 days a week 8 a.m. to 5 p.m. Pacific time. Requirements - Bilingual fluency in English and Spanish. - Prior outbound/inbound call center experience. - Prior health care experience and knowledge of healthcare terminology. - 1+ years of experience in Medicare and HMO environment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This non-exempt role is perfect for someone who enjoys customer service and working in a fast-paced environment as you will speak daily with our clients, borrowers, and employees and must use strong interpersonal and communication skills to demonstrate success in this role. Your tone of voice speaks volumes to the audiences. What you will do - Ongoing customer contact and support to ensure complete customer satisfaction - Answer the phone and direct calls to the appropriate department - Complete all closing protection letters - Conduct bankruptcy and patriot searches - Assist Scheduling Team; scheduling closing appointments with Notaries and Attorneys - Coordinate customized mailings throughout transaction, i.e. Welcome notes, thank you letters - Assist scanning/shipping team, as needed - Additional duties, as assigned Qualifications - High-school diploma or equivalent - Strong customer service focus - Clear verbal and written communication skills - Ability to work in fast-paced environment and meet deadlines - Capability to work both independently and as part of a team - Problem-solving mindset with ability to multitask - Familiarity with computers, including online searching and typing Benefits - Competitive payrates based on skills and experience - Extensive benefits package: - Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), employee discounts - Paid holidays and generous PTO based on tenure - Paid volunteer time - Paid Maternity and Parental Leave - 401K plan and robust continuous learning opportunities - Access to discounts that help save money in your daily life Company Description Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

• Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams. • Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives. • Provide input on responses to adverse events, complaints and mass communications, review internal and customer safety training materials, input into design and interpretation of global post-market safety studies, and evaluate the medical impact of manufacturing issues. • Review and provide input on any complaints regarding serious adverse events. • Contact medical professionals for additional information as required. • Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting. • Triage and appropriately escalate complaints that require elevated review. • Contribute to safety trend analyses and any related periodic review meetings. • When indicated, review technical support calls and communicate potential issues with technical support management. • Performs other duties related to the position as necessary as defined in company’s SOPs or requested by his/her supervisor.