Case Coordinators Locations: Phoenix, AZ New York, NY Plano, TX time type Full time Hybrid job requisition id R2602069 Job Description: ICF is currently seeking Case Coordinators capable of working directly with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children as well as any related case consultations to support the overall best interest of children in ORR custody. The purpose of this project is to develop and maintain a national case coordination program which provide child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations. As the Case Coordinator, you will be the primary contact with care provider and ORR staff in carrying out these essential functions in a way that values transparency and respects the children, families, and staff that serve them throughout the ORR system. Candidates must have demonstrated understanding of unaccompanied children, child welfare best practice, and the ability to maintain positive relationships with clients and colleagues. In addition, candidates must be bilingual in English and Spanish. Case Coordinator duties involve onsite and remote work to accomplish all required duties. Case Coordinators are assigned to one or more care provider facilities and/or influx facilities as needed. Case Coordinators serve on National Teams (onsite), Remote Teams, and Deployment Teams (with possible rotation between teams as needed based on project need). Up to 40% travel to regional facilities. WFH with 1 on-site a week requirement. Key Responsibilities: - Preparation for and participation in case staffing meeting with care providers and designated ORR staff. Case Coordinators are assigned to one or more care providers to carry out all assigned duties. - Providing timely review, assessment, and integration of critical information related to potential sponsors and unaccompanied children to make recommendations for release plans to ORR in conjunction with the case provider Case Manager. Release plans provide for the unaccompanied child's physical and mental well-being. - Assisting ORR in ensuring that children are placed in the least restrictive setting while receiving all appropriate services. - Meeting with individual unaccompanied children and care provider staff at designated ORR funded care provider sites. - Providing targeted child welfare-based assistance to care provider staff, as directed by ORR staff. - Making recommendations for home study and post-release services for at-risk children. - Making placement recommendations for children who require more specialized levels of care, such as long-term foster care and residential treatment centers. - Participating in collaborative meetings with local stakeholders. - Relationship building with Federal Field Specialists and ongoing communication related to complex case identification and planning. - Utilize data from a variety of sources to inform staffing conversations, generate required reports and or ad-hoc reports, and identify and elevate trends. - Other duties related to case coordination goals for unaccompanied children's safe and timely release and related ORR needs. Basic Qualifications: - Non-qualifying bachelor's degree and 7+ years of demonstrated post-degree child welfare experience OR - Bachelor's degree in social work or a social science related discipline and 5+ years of demonstrated post-degree child-welfare experience OR - Master's degree in social work or a social science related discipline and 2+ years of demonstrated post-graduate child welfare experience or 3+ years of post-undergraduate experience - 3 plus yrs. experience working with immigrant youth and families is highly preferred. - 1 plus years of experience working with complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources. - Experience with MS Office suite; ability to learn and use IT systems developed specifically for use with this project in a timely manner. - English/Spanish bilingual - Tier 2 security clearance or the ability to secure such clearance. Preferred Skills: - Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release. - Working knowledge of challenges related to unaccompanied children's placement and release and post-release services. - Experience working for a refugee program. - Experience in mental/behavioral health for children or experience with juvenile justice programs. - Prior work experience in a consulting environment. Professional Skills: - Ability to promote and contribute to an equitable and inclusive organizational culture and environment. - Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs. - Exceptional project management skills, with a focus on TA project management. - Strong analytical, problem-solving, and decision-making capabilities. - Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment. - Excellent verbal, interpersonal and written communication skills. - Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy. - Proficient with MS office applications (i.e., Word, Excel, and PowerPoint). #OREVT #Indeed Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00 Texas Remote Office (TX99)

Role Description The HR Operations Generalist owns and supports key Human Resources operations across a fast-paced, multi-state workforce. This role is responsible for leading the end-to-end onboarding process, coordinating employee lifecycle activities, supporting benefits and leave administration, maintaining HR data and records, coordinating HR programs, and providing manager and employee guidance. The HR Operations Generalist interprets established benefits, leave, compliance, and policy requirements; owns assigned HR operational processes; identifies opportunities for improvement; and makes practical recommendations that support efficient, consistent, accurate, and compliant HR service delivery. Key Responsibilities - Employee Lifecycle Operations - Own the end-to-end onboarding process for hourly and salaried employees, including process execution, documentation, orientation support, system setup, required training, I-9 completion, payroll coordination, cross-functional follow-up, and recommendations to improve the new hire experience and onboarding effectiveness. - Own employee lifecycle transactions and related HRIS updates to ensure accurate, compliant, and timely processing of promotions, transfers, compensation updates, reporting changes, status changes, and organizational updates. - Lead offboarding processes for departing employees, including separation documentation, system updates, compliance considerations, and coordination with HR, Payroll, IT, and other internal stakeholders. - Support workforce transitions, contractor conversions, and organizational changes by coordinating cross-functional activity, identifying process or compliance considerations, and recommending improvements that support accurate documentation, clear communication, and timely follow-up. - Benefits, Leave & Employee Support - Administer benefits enrollments, changes, terminations, carrier updates, and related employee support through Dayforce and applicable vendor platforms. - Interpret and apply established leave-of-absence, accommodation, and related policy requirements while maintaining documentation, system updates, vendor coordination, employee follow-up, and issue escalation as appropriate. - Serve as a knowledgeable resource for employees and managers on benefits, leave programs, HR processes, and policy application; provide guidance within established company practices and identify matters requiring escalation to the appropriate HR partner. - Reconcile benefits invoices, assist with vendor issue resolution, and support wellness and employee support programs. - HR Programs, Compliance & Cross-Functional Coordination - Coordinate performance review cycles, employee engagement activities, recognition programs, HR communications, and other HR programs through planning, tracking, communication, and completion follow-up. - Interpret and monitor compliance, safety, and role-based training requirements in partnership with the training manager; identify gaps, recommend follow-up actions, and help ensure timely completion of outstanding items. - Support company audits and maintain current compliance notices, employee acknowledgments, personnel files, employment verifications, and related records. - Partner with Talent Acquisition, Payroll, IT, HRIS, business leaders, and other internal stakeholders to own assigned HR operational processes, maintain data accuracy, resolve issues, and recommend improvements related to reporting, employee lifecycle events, compliance, process efficiency, and workforce transitions. - HR Service Delivery & Process Documentation - Monitor HR inbox inquiries, HR-related company mail, employee requests, and routine follow-up to ensure timely, accurate, and professional responses. - Provide managers and employees with HR process and policy guidance related to onboarding, offboarding, leave administration, performance cycles, organizational changes, workforce transitions, and standard HR procedures. - Identify complex employee relations, performance, leadership, compliance, or policy matters and route them to the appropriate HR partner for review and resolution. - Maintain and improve organizational charts, HR resources, templates, process documentation, and operational tools; recommend updates that strengthen consistency, compliance, accuracy, and HR service delivery. Qualifications - 3+ years of experience in an HR Generalist, HR Coordinator, HR Administrator, or HR Operations role with exposure to multiple HR functions. - Experience using HRIS systems to process employee data changes, support reporting, and administer HR transactions; Dayforce experience strongly preferred. - Working knowledge of onboarding, benefits, leave administration, employee records, compliance tracking, HR operational processes, and related policy requirements. - Ability to interpret established HR policies and program requirements, exercise sound judgment, and make practical recommendations related to process, compliance, and employee lifecycle matters. - Strong attention to detail, organizational skills, and ability to balance multiple priorities in a fast-paced environment. - Proficiency in Microsoft Excel and Microsoft 365 tools. - Ability to handle confidential information with professionalism, discretion, and sound judgment. Preferred Qualifications - Experience supporting hourly, distributed, multi-state, or operations-based workforces. - Exposure to leave administration, benefits vendor platforms, compliance requirements, employee communications, or HR program implementation. - Experience owning HR process improvement, workforce transition support, or systems-based HR operations, including identifying issues and recommending practical solutions. Core Competencies - Sound judgment and problem-solving in interpreting and applying established HR practices, procedures, and policy requirements. - Ability to identify operational gaps and recommend improvements that support compliance, efficiency, accuracy, and a positive employee experience. - Strong organizational skills and attention to detail. - Clear written and verbal communication. - Ability to manage competing priorities and deliver high-quality work in a fast-paced environment. - Collaborative, service-oriented approach with employees, managers, and internal partners. EEO Statement Edged is an equal opportunities employer. We believe in ensuring equal access to employment opportunities for all. We assess candidate qualifications and make recruiting decisions based on the experience, capabilities and skills you share with us in your application and applicable materials. Hiring and employment decisions within Edged are not based on religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. Total Rewards Statement This role is also eligible for a competitive benefits package that includes: - Medical, dental, vision, life, and disability insurance. - 401(k) retirement plan. - Flexible spending and HSA accounts. - Paid holidays. - PTO. - Employee assistance program. - Other company benefits. Great Place to Work - A fast-paced, entrepreneurial culture focused on innovation. - A flexible, autonomous work environment. - A culture of respect, learning, and excellence. - Experienced, highly talented experts as team peers. - Growth and travel opportunities. - A team of change-makers having a significant impact on people and the planet. Contact Email: edcrecruiting@edged.us

• Coordinate end-to-end onboarding and offboarding processes. • Prepare and distribute employment contracts, policies, handbooks, and onboarding documentation. • Set up employee profiles across HR, payroll, and operational systems. • Ensure all onboarding requirements are completed prior to employee commencement. • Manage employee exits, system deactivations, and record retention processes. • Collect, verify, and maintain employee compliance documentation. • Monitor compliance expiry dates and proactively follow up on renewals. • Maintain compliance trackers and ensure records remain current. • Escalate outstanding compliance issues when required. • Maintain employee records across HRIS, payroll, and document management systems. • Update employee details including pay rates, employment status, leave entitlements, and contractual changes. • Ensure data accuracy across all systems and platforms. • Generate reports and maintain HR administration records. • Support payroll onboarding and employee setup processes. • Coordinate employment contract amendments and employment status changes. • Assist with leave, entitlement, and employment record administration. • Liaise with payroll and finance teams to ensure accurate employee information. • Maintain digital employee files and HR documentation. • Upload and organise contracts, certifications, policies, and employment records. • Ensure documentation is stored securely and complies with company requirements. • Respond to employee queries relating to onboarding, compliance, and HR administration. • Coordinate training assignments and monitor completion requirements. • Support managers with HR administration and employee record requests. • Follow up proactively on outstanding documentation and approvals.

• Partnering with your function to offer solutions and ensure HR policies are in line with business goals • Provide strategic expertise relating to Organization development, global Compensation & Benefits Performance and Talent Development for the effective growth of rapidly expanding function • Provide performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions) • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention • Manage and resolve complex employee relations issues. Conducting effective, thorough and objective investigations • Identify training needs for business units and individual executive coaching needs • Consult and offer advice and drive improvements within your partnered teams • Provides guidance and input on department structure, workforce planning and succession planning for a rapidly growing team