Outsourced Staff

• Coordinate the content and client success teams under the Founder's direction, growing into full ownership and management of both as trust builds • Set the operating rhythm. Chase deliverables, track client health, escalate issues, ensure SLAs are met • Run the operational backbone so the Founder can focus on growth • Track and flag operational issues before they reach the Founder's desk • Drive the rollout of new tools, processes, and team initiatives • Shadow and observe how the Founder and the teams spend their time, week by week • Map every recurring task, decision point, and workflow across sales, recruiting, ops, content, client success, and finance admin • Document each one as a clear, repeatable SOP, including triggers, steps, tools used, decision criteria, and handoff points • Build a central SOP library that is searchable, maintained, and version-controlled • Apply process-improvement principles (Six Sigma, Lean, or equivalent) to identify waste, reduce variation, cut cycle time, and improve quality • Measure before and after. Show the numbers • Identify which workflows can be delegated or automated with AI agents • Turn the business from a set of habits living in the Founder's head into a documented, measurable system • Manage the Founder's inbox across Outsourced Staff and Conversational AI. Triage, draft replies, send under direction, escalate what needs his eyes • Run his calendar. Book meetings, defend his focus time, send reminders, prep him for what's next • Attend meetings with the Founder. Take notes, capture decisions and actions, own the follow-through • Daily and weekly check-ins covering priorities, deals in motion, follow-ups due, and blockers • Post-meeting summaries drafted and sent within one to two hours of a call ending • Sales proposals drafted and sent the same day if a request comes through before noon • Follow up warm leads by phone when they go quiet. Typically five calls per week. ("Dom sent that proposal, where are you at?") • Keep HubSpot hygienically moving. Update deal stages, log activity, flag stale deals, ensure leads are in follow-up sequences • Pull together pre-call briefs so the Founder walks into every meeting prepared • Default to Claude as your primary AI tool. Training will be provided on Claude, Claude Projects, prompt engineering, and the internal AI stack • Use AI to draft, summarise, research, and prep faster on everything you touch • Build and maintain light agents and automations under the Founder's direction • Spot repetitive tasks and propose an AI-assisted way to handle them

• Execute and support Microsoft 365 migrations, including mail and data transitions • Perform file server migrations to SharePoint and OneDrive, including setup and configuration • Design and deploy Microsoft Azure environments for clients • Configure and manage switches, VLANs, and VLAN routing • Implement and maintain Unifi and Fortinet firewalls, including VPNs and security policies. • Work closely with clients to deliver high-quality client projects • Collaborate with AU and PH-based teams and communicate clearly in English • Deliver excellence in a fast-paced, multi-client MSP environment

• Build, enhance, and maintain app and web experiences using Flutter, turning product ideas, rough briefs, and design concepts into shipped features • Partner closely with the founder, CTO, and designer to translate business goals into practical product decisions and intuitive user experiences • Develop responsive, reliable, and scalable interfaces, including API, backend, and third-party integrations needed to support the product end to end • Move quickly and make sound technical decisions in a lean environment, balancing speed, quality, maintainability, and user experience • Own iteration and improvement across features, releases, debugging, and postlaunch enhancements • Contribute to how the team works by helping shape standards, workflows, documentation, and overall product delivery habits • Use AI tools thoughtfully to improve speed, quality, and execution without losing judgment

• Custom WordPress Development: Build and maintain custom WordPress websites from Figma or design files using advanced HTML, CSS/SCSS, JavaScript, and PHP. • Front-End UI Implementation: Translate creative design concepts into pixel-perfect, responsive, and performant front-end interfaces. • Theme and Plugin Customisation: Modify themes and plugins to suit specific client needs using lightweight PHP logic and JavaScript enhancements. • Website Maintenance & Troubleshooting: Handle bug fixes, performance optimisations, and regular WordPress core/plugin updates. • Collaborative Project Execution: Work closely with the strategy and design teams to deliver seamless user experiences that align with project goals. • Code Quality & Best Practices: Write clean, reusable, scalable code with attention to detail and commitment to QA, testing, and debugging. • Proactive Development Contribution: Contribute ideas to improve website performance, UX, and development workflow efficiency. • Task & Time Management: Operate within project timelines using tools like ClickUp, Asana, Trello, or similar, while maintaining clear and timely communication.

Role Description This is a quantity surveying role sitting within the estimating team, reporting to the Estimating Manager. The primary need is someone who can own the takeoff and measurement work across commercial projects, freeing the senior estimators to focus on pricing and analysis. If you can also rate and price, that's a genuine bonus, but QS capability is what this hire is built around. Key Responsibilities - Perform detailed quantity takeoffs across all non-services trades (structure, concrete, steel, reinforcement, fit-out, finishes, etc.) from architectural and structural drawings - Produce accurate bills of quantities for commercial construction projects within tight tender timeframes, typically 4 to 5 weeks - Work through full drawing sets independently, identifying scope inclusions, gaps, and ambiguities - Input quantities into Cubit or Costx and maintain structured, reviewable workbooks - Liaise with the Estimating Manager and senior estimators to clarify scope and flag potential risks or documentation issues - Support multiple concurrent tenders, managing your own workload against submission deadlines - Over time, build familiarity with our standard rates and pricing methodology to progress toward full estimation capability Qualifications - Demonstrated experience performing quantity takeoffs on commercial construction projects - Ability to read and interpret architectural and structural drawings independently - Competent in Cubit or Costx (or both) - Experience quantifying structural trades: concrete, steel, reinforcement, framing, cladding, and finishes - Strong attention to detail with the ability to self-check work before handover - Clear written and verbal communication in English, as you will be collaborating with our Australian team daily - Experience working to fixed deadlines in a tendering environment Nice-to-Have Skills - Full end-to-end estimating capability (takeoff through to rated tender price) - Familiarity with Australian, New Zealand, or UK construction standards and specifications - Experience working with or within a commercial head contractor, not just subcontractor or fit-out roles - Understanding of construction methodology and its impact on cost Experience Required - Minimum 4 to 5 years in a QS or estimating role within commercial construction. Fit-out-only experience will be considered if the candidate can also demonstrate structural takeoff competency. - Australian construction experience is preferred; candidates with NZ or UK experience will be seriously considered. - Candidates whose experience is limited to Indian construction standards are unlikely to be shortlisted without strong compensating factors. Tools and Technology - Cubit (primary takeoff tool) - Costx (being adopted; experience here is acceptable in lieu of Cubit) - Microsoft Office Suite (intermediate to advanced) - Google Workspace (Sheets and Drive used internally) Working Arrangements Full-time, remote. Must be available during AEST business hours to collaborate with the Sydney and Newcastle-based team. The role is deadline-driven; tender submissions have hard cutoffs and the team moves fast in the final days before lodgement. You need to be responsive and self-managing, not waiting to be chased.

• Assist in creating job descriptions and posting roles via ATS (e.g., Lever). • Support in preparing candidate proposals and summaries for clients. • Source candidates using tools such as Expandi and Juicebox.ai. • Add and organise candidates in the ATS and talent pool. • Respond to candidate emails and enquiries. • Pre-screen resumes and shortlist suitable candidates. • Schedule screening interviews and client interviews. • Keep candidates engaged (“warm”) throughout the process. • Provide updates to candidates regarding their application status. • Assist in conducting initial screening interviews when required. • Coordinate interview schedules between candidates and clients. • Maintain accurate and updated records in the ATS.

• Design and produce weekly EDMs using Photoshop and Klaviyo. • Create website graphics including homepage banners, product highlights, and promotional assets. • Develop digital banners for campaigns, launches, and seasonal promotions. • Optimise designs for performance across desktop, tablet, and mobile devices. • Design in-store signage, window displays, and point-of-sale materials. • Create print collateral for stores, outdoor advertising, and shopping centre campaigns. • Prepare final artwork for print production and liaise with suppliers when required. • Work closely with the Creative Director to develop product-related designs (labels, packaging, cards, etc.). • Create seasonal lookbooks for retail and wholesale use. • Ensure all designs align with brand guidelines, tone, and visual identity. • Collaborate with marketing, eCommerce, and retail teams to deliver cohesive campaigns. • Manage multiple projects and deadlines in a fast-paced environment. • Maintain consistency across all creative outputs.

• Manage inbox, email triage, and meeting scheduling on behalf of the Founder • Act as gatekeeper to the Founder's time and calendar • Handle DocuSign, documentation, and administrative follow-ups • Prepare materials for meetings, conferences, and travel • Monitor communication channels and ensure timely responses • Maintain HubSpot CRM records, meeting notes, and follow-up actions • Track proposal submissions and associated follow-up tasks • Support coordination of conference meetings and relationship tracking • Keep the pipeline organised and ensure no opportunities fall through the cracks • Support coordination across the consulting team and track internal action items • Familiarity with work management systems - Smart Sheet a big Plus • Support onboarding logistics for new consultants • Ensure tasks are visible, followed up, and completed across the team • Help maintain operational structure as the business continues to grow • Support expense coordination and invoice documentation preparation • Assist with administrative coordination in Xero and ProjectWorks • Maintain organised records of client agreements and project documentation • Liaise with relevant internal contacts to keep financial admin on track • Maintain structured document management across Microsoft 365 and SharePoint • Support the maintenance of internal templates, SOPs, and operational files • Document and refine processes for repeatable tasks • Identify inefficiencies and recommend improvements over time

• Expression of Interest (EOI) & Submission Support: Prepare, compile, and complete EOI and tender-style submission documents using established templates. • Administrative Coordination & Documentation: Provide day-to-day administrative support including formatting documents, maintaining files, managing trackers, and handling internal correspondence. • Creative Content Support & Copywriting: Assist in developing and refining content for marketing materials, proposals, and submissions. • Proofing & Quality Control: Proofread all documents, submissions, and marketing materials to ensure grammatical accuracy, formatting consistency, and adherence to brand standards. • Marketing & Social Support Tasks: Support the marketing team with content scheduling, basic social media posting, and simple design adjustments as required. • Deadline & Workflow Management: Manage multiple tasks with tight deadlines while maintaining accuracy and quality.

The Senior Quantity Surveyor will be responsible for managing cost control, commercial performance, and financial reporting across construction projects, with a strong focus on NSW school builds. This role involves end-to-end estimating, procurement support, contract administration, and cost analysis. The ideal candidate is commercially astute, detail-oriented, and experienced in delivering accurate cost plans aligned with project objectives. Key Responsibilities Cost Estimation & Budget Management - Prepare detailed cost estimates including labour, materials, plant, subcontractors, and preliminaries. - Monitor and control project budgets throughout procurement and construction phases. Tendering & Procurement Support - Manage subcontractor and supplier tender processes. - Prepare cost comparisons and procurement recommendations. Contract Administration & Cost Reporting - Administer contracts and manage financial reporting. - Produce cost reports, cash flows, forecasts, and variation analysis. Value Engineering & Risk Analysis - Identify cost-saving opportunities and alternative construction methods. - Conduct commercial risk assessments and recommend mitigation strategies. Collaboration with Project Teams - Work closely with project managers, design teams, and site staff. - Review drawings and resolve commercial or scope-related queries. Digital Tools & Documentation - Utilise estimating and reporting software. - Maintain cost databases and historical cost data for future tenders. Key Requirements - Proven experience as a Quantity Surveyor in commercial construction. - Strong experience in cost estimation, procurement, and contract administration. - Experience working on education or large-scale NSW projects (highly desirable). - Strong analytical and commercial acumen. - Ability to interpret drawings and specifications. - Excellent communication and stakeholder management skills. Technical Skills - Proficiency in estimating software and Microsoft Excel. - Familiarity with BIM platforms and digital construction tools. - Working knowledge of Adobe Suite (especially Photoshop for mark-ups/presentations).