Manage client relationships for a portfolio of pharmaceutical accounts, drive revenue growth through consultative sales, and coordinate internal teams to ensure seamless service delivery while promoting data solutions and expanding engagement value.

Title: Patient Account Specialist, Senior Location: Dallas, TX Location Type: Hybrid Job Number: 949673 Category: Insurance/Billing Job Description: WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY This position requires a high level of customer service and the ability to maintain friendly and appropriate communication to include chatbot interactions with patients, internal staff, insurance companies, and employees. Will assist with call shadowing, staff development and training of team members. Work From Home: This is a work from home (WFH) position. Candidates must live within the State of Texas. Shift: 8am-5pm, Monday through Friday. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100% coverage for preventive healthcare-no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer - Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required - Education High School Diploma or GED equivalent and - Experience 3 years of directly related experience in medical billing including and 1 year of customer service experience in evaluating customer billing inquiries. Preferred - Education Some college JOB DUTIES - May perform some or all of the following: - Responsible for integrating AI technologies to enhance operational efficiency, automate processes, and drive data-informed decision-making to include managing multiple chat interactions. - Contact or work directly with patients regarding their outstanding balances for payment or payment arrangements. - Contact patients regarding delinquent payment plans or to update payment plans when additional charges are added. - Add or correct insurance registration and files claims accordingly. - Confirm and update demographics to include address and telephone numbers if needed. - Document all actions taken on accounts in the system's CRM and account notes to ensure all prior actions are noted and understandable by others. - Review accounts to resolve discrepancies on account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the patient or reviewing the account. - Identify bad debt accounts that qualify for recall from the collection agencies. - Responds to MyChart inquiries in a timely manner. Escalated patient inquiries will be sent to the Patient Financial Advocate for account resolution. - Perform audit of accounts and resolve discrepancies as needed. - Answer questions and provide appropriate guidance to new team members on resolving account issues. - Stays abreast of latest developments and trends in medical billing, customer service, and collections; attends seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities. - Maintains knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions. - Requires comprehensive insurance knowledge and extensive understanding of Explanations of Benefits (EOBs) to accurately interpret benefits, assist patients, review claims remittances, and ensure compliance with industry regulations. - Performs other duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Role Description The Account Manager, National Accounts reports to the Director of Sales. This position is ideal for an experienced foodservice equipment sales professional who understands the industry, can navigate complex customer organizations, and has a proven ability to grow revenue through consultative selling and relationship management. - Manage and expand national accounts by providing innovative foodservice equipment solutions. - Develop trusted relationships with customers and partner with internal teams to deliver exceptional results. Qualifications - Bachelor's degree in Business Administration, Marketing, or related field required, or equivalent military or practical experience. - 2 – 4 years of experience in sales, account management, or business development. - Proven track record of success in managing national accounts and driving sales growth. - Experience in the food service industry. Requirements - Strong understanding of sales principles, techniques, and strategies. - Exceptional customer service skills with a focus on building and maintaining long-term relationships. - Ability to develop and execute strategic sales plans and initiatives. - Excellent verbal and written communication skills. - Strong negotiation and persuasion skills. - Analytical mindset with the ability to identify opportunities and solve problems. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance. - 401k. - Community Service Day. - CFSP Prep Certification Program.

• You will spend roughly half your time identifying and approaching new partners, and half your time ensuring that active campaigns run smoothly from kickoff to final report • You will be the first point of contact for a significant number of new partner relationships • Your job is to identify game publishers and brands whose audience needs match what GAMURS Group can deliver, and to open conversations that the sales team can develop into partnerships • Build targeted outreach using GAMURS Pulse audience data • Write and send personalized outreach emails that lead with a relevant audience insight • Hand off warm prospects to the Sales Director with clear context on the conversation to date • Manage the end-to-end campaign lifecycle from signed IO to final delivery report • Monitor active campaigns across multiple dashboards, tracking pacing, delivery, and performance against KPIs • Communicate campaign status clearly and regularly to both internal stakeholders and clients • Compile end-of-campaign wrap reports with performance data and clear commentary on results