TriMark

Role Description The Account Manager, National Accounts reports to the Director of Sales. This position is ideal for an experienced foodservice equipment sales professional who understands the industry, can navigate complex customer organizations, and has a proven ability to grow revenue through consultative selling and relationship management. - Manage and expand national accounts by providing innovative foodservice equipment solutions. - Develop trusted relationships with customers and partner with internal teams to deliver exceptional results. Qualifications - Bachelor's degree in Business Administration, Marketing, or related field required, or equivalent military or practical experience. - 2 – 4 years of experience in sales, account management, or business development. - Proven track record of success in managing national accounts and driving sales growth. - Experience in the food service industry. Requirements - Develop and maintain strong relationships with key decision-makers at national accounts. - Develop and implement strategic sales plans to maximize revenue and market share. - Conduct market research and analysis to identify trends, opportunities, and competitive threats. - Identify and pursue opportunities to expand the company's presence within existing national accounts. - Prepare and present accurate and compelling sales proposals and quotes. - Negotiate pricing, terms, and contracts to secure profitable deals. - Monitor sales performance metrics and prepare regular sales reports for management. - Maintain detailed records of customer interactions in CRM systems. - Proactively address customer inquiries and concerns. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance. - 401k. - Community Service Day. - CFSP Prep Certification Program.

Role Description The Corporate Director, Growth Office reports to the Senior Vice President, Strategic Growth Office. Located - Virtual. TriMark is seeking a Director, GPO to lead the pursuit, expansion, and strategic management of GPO-related business within two key accounts. This leader will serve as the primary commercial point of contact for these relationships, responsible for driving profitable growth, deepening customer engagement, coordinating internal execution, and ensuring TriMark is positioned to maximize share across the companies ecosystem. This role is highly cross-functional and externally facing, requiring a leader who can build strong relationships, identify and convert growth opportunities, align divisional and corporate resources, and translate GPO strategy into measurable revenue results. The Director will partner closely with Corporate Accounts, divisional sales teams, category management, supply chain, and operations to ensure successful deployment, expansion, and execution of GPO initiatives. The ideal candidate brings foodservice equipment and supplies experience, a strong understanding of GPO and contract sales environments, and a proven ability to navigate complex customer organizations while driving commercial outcomes. Key Responsibilities - Growth Strategy & Business Development - Own TriMark’s strategy for pursuing, expanding, and growing business tied to specific customers. - Develop and execute an annual growth plan for the portfolios, including revenue targets, pipeline development, customer penetration strategies, and account expansion priorities. - Identify new opportunities across sectors, operators, and regional/divisional relationships to increase TriMark share of wallet. - Partner with the VP, GPOs to define strategic priorities, target segments, and commercial action plans. - Drive proactive business development activity, including outreach, relationship-building, opportunity identification, and conversion of new business opportunities. - Build and maintain a robust pipeline of near-term and long-term opportunities. - Customer Relationship Leadership - Serve as a lead customer-facing representative for TriMark within the two key accounts, and related stakeholders. - Develop strong relationships with key decision-makers, influencers, procurement leaders, culinary/operations contacts, and sector leaders. - Act as a trusted advisor to customers by understanding their operational needs, growth initiatives, and pain points, and aligning TriMark solutions accordingly. - Represent TriMark in customer meetings, business reviews, growth planning discussions, and strategic account conversations. - Ensure a high level of responsiveness, professionalism, and follow-through across relationships. - Pursuit, Deployment & Expansion Execution - Lead the commercial strategy for implementation and expansion of new programs, customer rollouts, and growth initiatives. - Coordinate with divisional sales leaders, Corporate Accounts, project management, and operations teams to ensure opportunities move effectively from pursuit through execution. - Help structure deployment strategies for new business wins, including internal ownership, customer handoffs, escalation paths, and execution timelines. - Partner with internal stakeholders to remove barriers to execution and ensure TriMark delivers a consistent, high-quality customer experience. - Cross-Functional Leadership & Internal Alignment - Act as the central point of coordination between the two key accounts and TriMark’s internal teams, including: - Corporate Accounts - Divisional Sales Leaders - Account Executives / Contract Sales - Category Management - Supply Chain / Sourcing - Project Management / Design / Operations - Pricing / Contract Administration - Ensure internal teams understand GPO strategy, customer expectations, pricing structures, program requirements, and growth priorities. - Drive internal alignment around major opportunities, customer needs, and expansion initiatives. - Support field teams in navigating opportunities and help determine the right internal resources to engage. - Program Development & Commercial Enablement - Help shape programs, offerings, and value propositions that support growth. - Identify opportunities to expand TriMark’s participation through equipment, supplies, services, chemicals, rentals, private label, or other strategic offerings. - Partner with leadership to develop sales enablement tools, customer messaging, and training that improve field execution against the key accounts opportunities. - Support broader GPO strategy initiatives as assigned by the VP, GPOs. - Performance Management & Reporting - Own performance tracking for the book of business, including pipeline, revenue, margin, win/loss activity, and expansion progress. - Provide regular updates to the VP, GPOs and executive leadership on business performance, key opportunities, risks, and required actions. - Use data and reporting to identify trends, gaps, customer opportunities, and areas for improved execution. - Maintain disciplined account planning and forecasting processes. Qualifications - Bachelor’s degree required; business, sales, hospitality, supply chain, or related field preferred. - 7+ years of progressive sales, business development, GPO, Corporate Accounts, or contract sales experience, ideally within foodservice equipment, supplies, design/build, distribution, or a related industry. - Experience managing or selling into contract-managed groups, or other large multi-site foodservice organizations strongly preferred. - Proven success developing business, expanding strategic accounts, and driving revenue growth in complex customer environments. - Strong executive presence with the ability to build credibility across customer organizations and internal leadership teams. - Demonstrated ability to work cross-functionally and influence without direct authority. - Strong commercial acumen, strategic thinking, and execution discipline. - Ability to manage multiple priorities, navigate ambiguity, and move opportunities forward in a fast-paced environment. - Excellent communication, presentation, relationship management, and problem-solving skills. - Willingness to travel as needed to support customer relationships, business development, and internal coordination. Preferred Experience - Foodservice equipment and supplies industry experience. - Experience in contract sales, national accounts, or GPO account management. - Familiarity with pricing structures, customer programs, bid support, and contract compliance environments. - Experience coordinating complex rollouts or large multi-location customer deployments. - Understanding of the intersection of field sales, category strategy, and customer procurement organizations. - Ability to successfully pass a background check post offer acceptance. Benefits - Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance - 401k - Community Service Day - Spotlight Awards - National Sales Excellence Awards - CFSP Prep Certification Program

Role Description The Account Manager, National Accounts reports to Director of Sales South/Remote Full-Time. The Account Manager, National Accounts, is a vital role within the organization, responsible for managing and nurturing relationships with national accounts to drive sales and revenue growth. This position requires a dynamic and results-driven individual with a strong sales background, excellent communication skills, and the ability to strategically manage key accounts. The Account Executive will collaborate closely with internal teams to understand customer needs, develop tailored solutions, and achieve sales targets for national accounts. Essential Functions & Responsibilities - National Account Management: - Develop and maintain strong relationships with key decision-makers at national accounts, serving as the primary point of contact for all sales-related inquiries and activities. - Sales Strategy & Planning: - Develop and implement strategic sales plans to maximize revenue and market share within assigned national accounts, aligning with company objectives and priorities. - Conduct market research and analysis to identify trends, opportunities, and competitive threats in the industry. - New Business Development: - Identify and pursue opportunities to expand the company's presence and portfolio within existing national accounts, as well as prospecting and acquiring new national account partnerships. - Quoting & Proposal Development: - Prepare and present accurate and compelling sales proposals, quotes, and presentations to national account clients, highlighting the value proposition and benefits of the company's products and services. - Negotiate pricing, terms, and contracts to secure profitable deals and long-term partnerships. - Sales Performance Tracking & Reporting: - Monitor sales performance metrics, including revenue, sales pipeline, and customer acquisition and retention rates, tracking progress against sales targets and objectives. - Prepare regular sales reports and updates for management, providing insights and recommendations for optimizing sales strategies and performance. - Customer Relationship Management: - Maintain detailed records of customer interactions, sales activities, and account information in CRM systems, ensuring accuracy and completeness of data. - Proactively address customer inquiries, concerns, and escalations, providing timely and effective resolution to maintain high levels of customer satisfaction. Competencies - Strong understanding of sales principles, techniques, and strategies, with the ability to drive revenue growth and achieve sales targets. - Exceptional customer service skills with a focus on building and maintaining long-term relationships with national accounts. - Ability to develop and execute strategic sales plans and initiatives to achieve business objectives and drive market penetration. - Excellent verbal and written communication skills with the ability to articulate complex ideas and proposals in a clear and compelling manner. - Strong negotiation and persuasion skills with the ability to influence key stakeholders and secure favorable terms and agreements. - Analytical mindset with the ability to identify opportunities, solve problems, and address customer needs effectively. Qualifications - Bachelor's degree in Business Administration, Marketing, or related field required, or equivalent military or practical experience. - 2 – 4 years of experience in sales, account management, or business development, with a proven track record of success in managing national accounts and driving sales growth. - Experience in the food service industry. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance - 401k - Community Service Day - CFSP Prep Certification Program

Role Description The Project Manager reports to the Divisional Director, Project Management, located in Mansfield, MA. This is a Full-Time Remote position. As a Project Manager, you will be responsible for overseeing all phases of equipment package installations for new store projects of a national chain. This role entails planning, coordinating, and supervising the procurement, shipment, and installation of equipment packages. You will serve as the primary liaison between the General Contractor, subcontractors, and internal teams to ensure project success. Essential Functions & Responsibilities - Project Management: - Plan, monitor, coordinate, and supervise all aspects of equipment package installations from procurement to completion. - Manage the opening equipment package process, including procurement, consolidation, shipments, and installations, ensuring adherence to timelines and quality standards. - Collaboration and Coordination: - Collaborate with internal teams (e.g., Design, Sales Operations, Distribution) to align on customer needs and ensure timely delivery of equipment and services. - Review bid and contract documents to ensure compliance with contract requirements and design intent. - Communication and Reporting: - Participate in weekly meetings to provide project updates and address specific questions, ensuring transparency and alignment across teams. - Review manufacturers' quotes and approve shop drawings to ensure compliance with design requirements. - Customer Service and Relationship Management: - Ensure jobs are delivered and installed on time while maximizing profitability whenever possible. - Foster positive relationships with external/internal customers, vendors, and stakeholders through professional conduct and exceptional customer service. - Problem Solving and Critical Thinking: - Demonstrate critical thinking and problem-solving skills to address project challenges and ensure successful outcomes. - Maintain attention to detail and uphold high standards of quality and accuracy in project management activities. Travel Required - This position requires up to 5% travel. - Flexibility in schedule is necessary to meet customer needs, including occasional overtime and weekend work. Competencies - Strong organizational skills and ability to work in a fast-paced environment. - Excellent communication skills, both oral and written. - Proficiency in relationship building and customer service. - Ability to work independently and as part of a team, with minimal supervision. - Critical thinking and problem-solving abilities. Qualifications - Bachelor’s degree in a related field, or equivalent military or practical experience. - 2 – 4 years of project management experience, preferably in the foodservice industry. - Sales/distribution experience is preferred. - Ability to successfully pass a background check post offer acceptance. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance. - 401k. - Community Service Day. - Spotlight Awards. - National Sales Excellence Awards. - CFSP Prep Certification Program.

Role Description The National Accounts Specialist reports to Director Sales, Remote-South region: Corporate Accounts, Full-Time. The National Accounts Specialist is a key role within the organization, responsible for providing specialized support to National Accounts Coordinators and Sales Representatives in managing national accounts. The Specialist will assist with quoting, order management, issue resolution, and customer support for national accounts, ensuring accuracy, efficiency, and customer satisfaction. Essential Functions & Responsibilities - National Account Support: - Assist National Accounts Coordinators and Sales Representatives in managing national accounts, providing timely and accurate support for customer inquiries and requests. - Collaborate closely with internal and external stakeholders to ensure the successful execution of national account activities. - Quoting & Order Assistance: - Support the generation of accurate quotes for national accounts, reviewing vendor quotes and providing assistance in negotiating discounts when applicable. - Assist with the order entry process, ensuring timely and accurate processing of orders while adhering to customer requirements and deadlines. - Logistics Coordination: - Assist in coordinating logistics for national account shipments, deliveries, and equipment installations, liaising with vendors, carriers, installers, and customers as needed. - Utilize third-party facility management software to track and manage orders, shipments, and installations. - Issue Resolution & Customer Support: - Assist in addressing and resolving customer equipment issues, escalating complex issues to senior team members or other departments as necessary. - Provide prompt and professional customer support, ensuring timely resolution of inquiries and concerns. - Data Management & Analysis: - Maintain and analyze data related to national account quotes, orders, and installations, identifying trends, discrepancies, and areas for improvement. - Prepare regular reports and updates for National Accounts Coordinators and management to support decision-making and strategy development. Competencies - Understanding of foodservice equipment, industry standards, and best practices. - Superior customer service skills with a focus on delivering exceptional service and support to national accounts. - Strong organizational skills with the ability to coordinate logistics and manage multiple tasks effectively. - Excellent verbal and written communication skills with the ability to convey information clearly and professionally. - Strong analytical and problem-solving skills with the ability to troubleshoot issues and find solutions promptly. - Ability to work collaboratively with National Accounts Coordinators, Sales Representatives, and cross-functional teams. Qualifications - High School Diploma, or equivalent military or practical experience. - 2 – 4 years of experience in the foodservice/hospitality/restaurant industry, with exposure to national accounts coordination or similar role. - Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred. - Demonstrated ability to provide excellent customer service, manage logistics, and support national account activities effectively. - Proficient in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software. - Ability to successfully pass a background check post offer acceptance. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance - 401k - Community Service Day - Spotlight Awards - CFSP Prep Certification Program

Role Description The Equipment Sales Specialist reports to the Regional Sales Manager and is located in Cleveland, OH or Pittsburgh, PA. This full-time position is remote in Cleveland or Pittsburgh. The Foodservice Equipment Sales Specialist is responsible for growing equipment sales and supporting key customer accounts by providing expert guidance on foodservice equipment solutions. Responsibilities include: - Developing and presenting equipment quotations. - Managing custom and standard equipment projects. - Coordinating installation and delivery schedules. - Ensuring seamless execution from sale to completion. The ideal candidate is customer-focused, highly organized, and experienced in the foodservice equipment industry, with the ability to build strong relationships and identify opportunities to drive revenue growth while delivering exceptional service. Qualifications - High school diploma or equivalent required; additional education or certifications are a plus, or equivalent military or practical experience. - Working knowledge of the AutoQuotes system is preferred. - Previous experience in equipment sales or related field is advantageous. - Foodservice Equipment experience is essential. - Ability to successfully pass a background check post offer acceptance. Requirements - Superior customer service attitude with a strong commitment to customer satisfaction and team collaboration. - Exceptional attention to detail and organizational skills. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Excellent communication skills, both verbal and written. - Strong interpersonal skills and ability to build rapport with customers and colleagues. - Outstanding problem-solving abilities and a proactive approach to resolving issues. - Highly motivated, self-directed, and dedicated to maintaining a professional work ethic. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance. - 401k. - Community Service Day. - Spotlight Awards. - National Sales Excellence Awards. - CFSP Prep Certification Program.

Role Description The Account Manager, National Accounts reports to the Director of Sales. This position is ideal for an experienced foodservice equipment sales professional who understands the industry, can navigate complex customer organizations, and has a proven ability to grow revenue through consultative selling and relationship management. - Manage and expand national accounts by providing innovative foodservice equipment solutions. - Develop trusted relationships with customers and partner with internal teams to deliver exceptional results. Qualifications - Bachelor's degree in Business Administration, Marketing, or related field required, or equivalent military or practical experience. - 2 – 4 years of experience in sales, account management, or business development. - Proven track record of success in managing national accounts and driving sales growth. - Experience in the food service industry. Requirements - Strong understanding of sales principles, techniques, and strategies. - Exceptional customer service skills with a focus on building and maintaining long-term relationships. - Ability to develop and execute strategic sales plans and initiatives. - Excellent verbal and written communication skills. - Strong negotiation and persuasion skills. - Analytical mindset with the ability to identify opportunities and solve problems. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance. - 401k. - Community Service Day. - CFSP Prep Certification Program.

Role Description The National Accounts Specialist reports to the Sales Director and is a key role within the organization, responsible for providing specialized support to National Accounts Coordinators and Sales Representatives in managing national accounts. The Specialist will assist with quoting, order management, issue resolution, and customer support for national accounts, ensuring accuracy, efficiency, and customer satisfaction. Essential Functions & Responsibilities - National Account Support: - Assist National Accounts Coordinators and Sales Representatives in managing national accounts, providing timely and accurate support for customer inquiries and requests. - Collaborate closely with internal and external stakeholders to ensure the successful execution of national account activities. - Quoting & Order Assistance: - Support the generation of accurate quotes for national accounts, reviewing vendor quotes and providing assistance in negotiating discounts when applicable. - Assist with the order entry process, ensuring timely and accurate processing of orders while adhering to customer requirements and deadlines. - Logistics Coordination: - Assist in coordinating logistics for national account shipments, deliveries, and equipment installations, liaising with vendors, carriers, installers, and customers as needed. - Utilize third-party facility management software to track and manage orders, shipments, and installations. - Issue Resolution & Customer Support: - Assist in addressing and resolving customer equipment issues, escalating complex issues to senior team members or other departments as necessary. - Provide prompt and professional customer support, ensuring timely resolution of inquiries and concerns. - Data Management & Analysis: - Maintain and analyze data related to national account quotes, orders, and installations, identifying trends, discrepancies, and areas for improvement. - Prepare regular reports and updates for National Accounts Coordinators and management to support decision-making and strategy development. Qualifications - High School Diploma, or equivalent military or practical experience. - 2 – 4 years of experience in the foodservice/hospitality/restaurant industry, with exposure to national accounts coordination or similar role. - Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred. - Demonstrated ability to provide excellent customer service, manage logistics, and support national account activities effectively. - Proficient in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software. - Ability to successfully pass a background check post offer acceptance. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance - 401k - Community Service Day - CFSP Prep Certification Program Company Description TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Role Description The Service Manager reports to the Vice President of Service & Rentals and is responsible for overseeing technicians and coordinating service operations. This role involves planning, organizing, and controlling all service activities to meet customer requirements and support sales activities. The Service Manager is a field-based position, actively supporting technicians when needed. Essential Functions & Responsibilities - Health and Safety: - Ensure staff members are trained on health and safety rules and procedures. - Conduct random QC inspections during or after repairs, onsite training, random vehicle inspections, and customer site visits. - Technician Management: - Oversee training programs for technicians. - Keep technicians focused on customer requirements and maintain continuous communication regarding department productivity. - Perform all technician performance evaluations. - Inventory Management: - Ensure accuracy and currency of all technician truck inventories. - Collaborate with the parts manager to ensure cycle counts are completed. - Dispatch and Customer Service: - Collaborate with the Customer Service Manager to monitor the dispatch board for quality and timely service calls. - Coordinate to support lease customers. - Safety and Best Practices: - Follow safe work practices and accident prevention procedures. - Create best practices for handling service and ensure the department follows safe practices. - Budget and Revenue: - Maintain accounting of inventory and assist with budget/revenue goals. - Sell additional company services whenever possible. - Training and Development: - Create training programs for all technicians and assure the department follows safe practices. - Provide tools necessary to ensure the department's productivity and safety. - Team Management: - Participate in hiring/training and motivate staff to form an effective and efficient team. - Identify developmental needs of others and coach, mentor, or otherwise help others improve their knowledge or skills. - Communication and Coordination: - Communicate with planning for the service department and the parts department. - Perform other related duties as required and assigned. Qualifications - 6 – 8 years of experience in a management role in the service/commercial foodservice industry, or equivalent military or practical experience. - Experience in web-based dispatch systems and knowledge of ERP systems. - Proficient in Microsoft Office (Excel, Word, Outlook). - Team management and leadership experience. - Ability to successfully pass a background check post offer acceptance. Benefits - Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance - 401k - Community Service Day - Spotlight Awards - National Sales Excellence Awards - CFSP Prep Certification Program

Role Description The Account Executive is a growth-driven sales role focused on hunting for new opportunities and driving profitability across National Accounts, Regional Chains, and GPO partnerships. This position is responsible for: - Hunting new accounts, penetrating white space, and expanding TriMark’s market presence. - Developing relationships with senior decision-makers. - Partnering with leaders across the organization to identify, pursue, and convert opportunities that drive measurable growth. Essential Functions & Responsibilities - New Business Development - Identify, prospect, and secure new National Accounts, Regional Chains, and GPO partnerships. - Pursue white space growth opportunities by penetrating untapped markets. - Develop strong relationships with senior decision-makers. - Sales Strategy & Execution - Develop and execute sales strategies aligned with company goals. - Partner with internal leaders to build integrated strategies. - Leverage market research and competitive intelligence. - Quoting, Proposals & Negotiation - Create and deliver compelling proposals and presentations. - Negotiate terms, pricing, and agreements. - Secure long-term, profitable contracts. - Performance & Pipeline Management - Build and maintain a robust pipeline of qualified prospects. - Track and report on sales activity and revenue growth. - Provide leadership with actionable insights. - Cross-Functional Collaboration - Partner with Inside Sales and Customer Service for smooth onboarding. - Work closely with operations, supply chain, and finance. - Serve as a connector between customer needs and TriMark’s capabilities. Qualifications - Bachelor’s degree in Business Administration, Marketing, or related field, or equivalent military/practical experience. - 2–4 years of experience in sales, business development, or new account acquisition. - Experience with national accounts, GPO, or multi-unit regional chain (MURC) business preferred. - Foodservice, hospitality, or related industry experience strongly desired. - Proficiency in CRM software (Salesforce, HubSpot) and Microsoft Office Suite. - Ability to successfully pass a background check post-offer acceptance. Benefits - Comprehensive Benefits: Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance. - 401(k) with company match. - Community Service Day. - CFSP Prep Certification Program.