B&R Industrial Automation GmbH

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Service Manager Paper & Metals UK

Location

United Kingdom

Posted

30 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Service Manager Paper & Metals UK

B&R Industrial Automation GmbH

Role Description Opportunity to lead the Service Operations Function within AUPI, focusing on Service Excellence across our Paper & Metals Customers across the UK. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. - Work model: remote from Mainland UK - Lead, manage, and inspire a team of engineering service professionals to deliver efficient, high quality service. - Develop and implement service strategies that drive business growth and improve customer satisfaction. - Monitor, analyse, and improve service performance metrics, taking proactive corrective action where required. - Maximise utilisation and operational effectiveness of the field engineering team. - Oversee recruitment, onboarding, training, supervision, and ongoing development of team members. - Conduct performance reviews, coaching, and provide regular feedback to support team growth. - Foster a collaborative, accountable, customer focused, and inclusive team culture. - Ensure delivery of all contractual commitments on time and within agreed scope. - Build and maintain strong relationships with end customers to ensure exceptional service outcomes. - Manage and resolve customer issues using formal complaint management tools. - Collaborate effectively with internal stakeholders including Service Account Managers, Coordination & Spares Team, Technical Support (Level 1–4), Field Service Engineers, QHSE, Project Managers, and European Operations teams. - Identify opportunities to expand service offerings and support proposal development alongside Account Managers and Sales Support. - Maintain accurate and up to date service documentation, procedures, manuals, and reports. - Ensure compliance with Health & Safety, QHSE, and quality standards. - Stay current with new technologies, service offerings, and industry developments. - Demonstrate ethical leadership aligned with the company’s Code of Conduct. - Travel to customer sites across the UK, with occasional international travel as required. Qualifications - Proven experience managing small to medium sized engineering teams. - Strong engineering background with the ability to guide and support technical decision making. - Commercial awareness, including experience identifying and developing new business opportunities. - Preferably good understanding of QCS, DCS, and Drives systems. - Solid understanding of the Paper and Metals industries. - Excellent people management and networking skills with the ability to build strong relationships at all levels. - Self motivated, flexible, and innovative with a hands on, proactive leadership style. - Strong verbal and written communication skills. - Strong IT skills. - Knowledge of the company’s products, services, and operations advantageous. Benefits - Competitive salary - 25 days annual leave plus bank holidays - Competitive contributory pension scheme - Life assurance - Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) - Internal mobility opportunities, mentorships & access to projects globally - Employee Assistance Programme - Generous employee referral scheme - Company car or cash for car allowance - Working from home / Flexible working - Private medical cover - Generous bonus scheme

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