• The Service Center Client Manager (SCCM) serves as a strategic leader and trusted advisor responsible for delivering exceptional client experiences and building strong, lasting partnerships. • Acting as the primary point of contact for a portfolio of clients, this role champions client needs, drives process improvements, and ensures Service Center performance meets and exceeds expectations. • The SCCM collaborates cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to translate client feedback into actionable solutions. • This role plays a critical part in resolving challenges, supporting successful client launches, and maintaining service excellence during high-impact periods such as Annual Enrollment. • Build and maintain strong relationships, ensuring client goals and service expectations are consistently exceeded. • Lead proactive client meetings to review performance, identify opportunities, and align on strategic initiatives. • Analyze service trends and root causes to identify areas for improvement. • Develop and implement high-impact process improvements that enhance operational efficiency and client satisfaction. • Partner with internal teams to enhance service delivery. • Ensure alignment between client expectations and internal execution. • Manage and resolve client escalations with urgency and professionalism. • Prepare and deliver client-facing reports and presentations. • Leverage data and storytelling to communicate performance, highlight successes, and identify improvement opportunities.

Job Summary We are seeking a dedicated and client-focused Lead Client Servicing Associate for our OEMS Support team. The successful candidate will play a pivotal role in ensuring a seamless client experience by providing day-to-day support for our OEMS solutions, with specialist expertise spanning both trading execution and compliance. This role is ideal for individuals who thrive in a client-centric environment, enjoy understanding complex workflows, and are committed to delivering high-quality support and effective issue resolution. The Lead Client Servicing Associate will engage closely with front office users, assist them with system-related inquiries, and foster lasting relationships while facilitating ongoing client training and feedback. This role is essential for enhancing client satisfaction and maximizing the value of our technology solutions. Key Responsibilities - Serve as a key point of contact for clients using OEMS solutions, providing day-to-day support and guidance across trading execution and compliance functions. - Assist clients — including front office users — with system-related queries, user issues, and functional questions relating to OEMS workflows. - Support clients on compliance-related requirements and responsibilities within the OEMS environment, ensuring front office users are equipped with both trading and compliance knowledge. - Work closely with client compliance counterparts; able to fully comprehend compliance scenarios and use cases, and integrate these into the compliance module. - Work closely with internal teams to troubleshoot issues, coordinate resolutions, and ensure timely follow-up with clients. - Support senior team members in understanding client requirements, business processes, and trading workflows to enhance the overall support experience. - Deliver client training sessions and walkthroughs to help users confidently navigate and utilize OEMS functionality. - Maintain clear and accurate documentation, including support processes, user guides, training materials, and client feedback. - Build strong client relationships by proactively engaging with users, gathering feedback, and identifying opportunities to improve service delivery. - Provide ongoing post-go-live support to help clients maximize the value of their OEMS solution. - Cover early morning support hours (from 7:00 AM HKT) to align with APAC market open, where applicable. Qualifications - Bachelor's degree in a relevant field (e.g. Business, Information Technology, Finance). - 2–5 years of experience in a client support, training, servicing, or operations role, preferably within the financial services technology sector. - Knowledge of or exposure to trading compliance requirements and front office workflows is strongly preferred. - Familiarity with or experience in local regulatory compliance requirements (HK or SG) is a plus. - Strong communication and interpersonal skills, with a genuine passion for client engagement and support. - Ability to manage client queries professionally, prioritize effectively, and coordinate across teams. - Eagerness to learn OEMS functionality and develop expertise in financial technology solutions. - Familiarity with financial technology vendors specializing in OMS/OEMS is a plus, but not required.

Title: Associate Partner Consulting, Enterprise AI Location: Jersey City United States Job Description: About Cognizant Consulting Cognizant Consulting is more than Cognizant's consulting practice-we're a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we're looking for our next colleague who'll join us in shaping the future of business. Could it be you? About the Role As an Associate Partner Consulting, Enterprise AI you will make an impact by leading the delivery of complex GenAI programs end-to-end, staying close to engineering, and translating business goals into architecture and execution plans. You will be a valued member of the GenAI Consulting team and work collaboratively with managers, primary teams, and client stakeholders. In this role, you will: - Lead multi-workstream GenAI delivery programs, including scope, planning, staffing, risk management, dependencies, and stakeholder communications. - Architect and review key technical decisions such as model selection, RAG design, context schemas, orchestration, tool-use, memory patterns, and evaluation strategy. - Establish engineering standards (ADLC-style phases, quality gates, testing/evaluations, observability) and ensure teams ship production-grade solutions. - Partner with enterprise architects to integrate AI capabilities with ERP/SCM/CRM, data platforms, identity, and integration layers. - Convert ambiguous requirements into clear backlogs, technical specifications, and acceptance criteria; drive rapid iteration while protecting security and compliance. - Build reusable assets: reference architectures, accelerators, prompt/context libraries, evaluation harnesses, and delivery playbooks. - Coach and mentor senior engineers and architects; provide technical leadership, code/design reviews, and pragmatic problem solving. - Consistently demonstrate the Cognizant Way to Lead, which means operating with Personal Leadership (building trust, collaboration, and inclusion), Organizational Leadership (driving vision and purpose, demonstrating a strategic and enterprise mindset, and creating and communicating a bold direction that inspires purpose), and Business Leadership (exemplifying client focus, managing ambiguity with accountability and results, and operating with financial acumen). Work Model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position; however, the role requires a hybrid and travel‑based delivery model, including travel to client sites and Cognizant offices as needed. The working arrangements for this role are accurate as of the date of posting and may change based on project or client needs. We will always be clear about role expectations. What you must have to be considered - 10-18 years in software engineering/architecture with demonstrable delivery of production systems in enterprise environments. - Hands-on experience building LLM-powered applications: RAG pipelines, tool-use agents, multi-step workflows; comfortable guiding implementation details. - Strong grasp of cloud-native architecture (APIs, microservices, event-driven patterns), plus security and observability best practices. - Practical experience with embeddings, semantic search, vector databases, re-rankers, and evaluation frameworks for RAG quality. - Experience integrating with enterprise systems (ERP/SCM/CRM), middleware, and data platforms; strong understanding of system-of-record semantics. These will help you succeed - Demonstrated delivery leadership in transformations (ERP programs, modernization, cloud migrations) with real constraints: compliance, data quality, and integration complexity. - Strong understanding of enterprise data architecture (lakes/warehouses, governance, lineage) and how to operationalize it for AI context and retrieval. - Confidence operating in regulated environments and driving controls for privacy, security, auditability, and data residency. - Strong prompt and context engineering: system prompts, structured outputs, tool-use prompting, and context assembly patterns. - Experience building agentic systems with orchestration frameworks (or custom implementations) and designing safe tool integrations. - Strong communication and executive-ready storytelling: explain architecture, trade-offs, and risks to varied audiences. - Delivery mindset: thrives in ambiguity, drives decisions, removes blockers, and raises the bar on engineering quality. - Collaborative leadership: partners effectively with product, security, data, and client stakeholders to move work forward. - Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business. - The embodiment of Cognizant's Values of: Work as One, Dare to Innovate, Raise the Bar, Do The Right Thing, & Own It. Preferred Qualifications - B.Tech / M.Tech in Computer Science, Engineering, or equivalent; cloud certifications (AWS, Azure, GCP). - Experience with DevSecOps, MLOps, or LLMOps practices in enterprise delivery. - Prior client-facing consulting or embedded engineering roles in a professional services firm. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Compensation - $185,000 - $218,000 - This position is eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans Benefits - Medical, dental, vision and life insurance - 401(k) plan and contributions - Employee stock purchase plan - Employee assistance program - 10 paid holidays plus PTO - Paid parental leave and fertility assistance - Learning and development certifications and programs

Role Description The Global Client Manager (GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, to ISPs and Internet-centric companies, both domestically and internationally. This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms. In addition, the GCM may be assigned existing customers, where the GCM is responsible for managing all aspects of account needs. Within assigned accounts, the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system. The GCM will be responsible for leading the strategy and success of the customer’s overall engagement with GIN, closely coordinating all activities with other functional teams within GIN. In this role you will: - Generate incremental new sales consistent with monthly targets - Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound - Develop and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations - Development of close working relationships with NTT international affiliate companies - Work closely with Sales, Engineering, Customer Solutions, Order Management, Operations, and other key eco-system team members to drive successful and meaningful customer experience with GIN - Development of a sales plan consistent with department objectives - Track, manage, and report ongoing activity relative to plan - Ability to travel up to 50%, or as needed - Perform other duties as they may be assigned Qualifications - Must have experience selling high-capacity IP transit connections (high capacity GigE ports) to clients in industries like gaming, hosting, CDN, OTT, etc. - Minimum of 3-5 years of high-tech sales experience preferably selling to wholesale consumers of bandwidth - Have a good understanding of IP transit network and IP transit network customers and a familiarity with the unique technical requirements of IP transit network consumers - Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS services - Have a good understanding of the respective strengths and weaknesses of such Providers - Bachelor’s Degree in Business, Marketing, Finance or a related field preferred Requirements - Must be familiar with the unique technical requirements of IP Transit network customers - Development of complex multi-component business solutions within the Technology and/or ISP industries - Thorough understanding of the underlying technologies and economics of the Internet - A track record of over-achieving sales quotas - Must be able to efficiently communicate to senior management both within and outside the company - Ability to prepare and deliver professionally structured and written customer proposals with limited supervision - Ability to work efficiently with finance, sales engineering, legal, and IP engineering resources - Excellent communication skills, both verbal and written - Proficient in use of Salesforce (SFDC) or similar CRM - Proficient in use of all Microsoft Office applications - Flexibility to work outside of standard 8am-5pm US time zone hours Benefits - Medical, dental, and vision insurance - Flexible spending or health savings account - Life and AD&D insurance - Short-and long-term disability coverage - Paid time off - Employee assistance - Participation in a 401k program with company match - Additional voluntary or legally required benefits Company Description NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.