• Analyze information and communicate to supervisor as needed to deter mine next course of action • Own customer collections accounts in North America and create streamlined processes through automation • Provide timely resolution of past due and disputed items with customers to ensure continued relationship • Collaborate with customer, sales and management to resolve various issues • Manage refunds, account adjustments and write offs in accordance with company policies • Reconcile customer accounts • Maintain detailed records of interactions with customers including follow up dates and next steps • Identify resolution of larger scale issues which are negatively impacting customer experience • Manage 3rd Party Collections and Bankruptcy in accordance with company procedures • Perform other duties as assigned

Role Description We are seeking a diligent Accounts Receivable Clerk to join our remote finance team. In this role you will: - Manage incoming payments - Issue invoices - Follow up on outstanding accounts to keep our cash flow healthy - Generate and send invoices - Allocate received payments - Reconcile customer accounts - Chase overdue balances - Prepare aging reports This is a fully remote position open to candidates based in South Africa. We offer a supportive remote environment, ongoing training, and the flexibility of working from home anywhere in South Africa. Qualifications - Proven experience in accounts receivable or a similar finance role - Solid understanding of basic accounting principles - Proficiency with accounting software such as Xero, QuickBooks, Sage or Pastel - Strong numerical accuracy and attention to detail - Good communication skills for following up on payments - Reliable internet connection and a suitable home working setup - Must be based in South Africa Requirements - Salary: R25 000 to R35 000 per month - Fully remote role with flexible working hours - Supportive team culture - Ongoing training and development opportunities - The freedom to work from anywhere in South Africa

• Oversee, develop, and be accountable for $10M-$20M in client revenue • Lead a team of 5-15 individuals • Focus on optimizing operations, partnering with the Vice President, Accounts Receivable to create and drive strategy • Accountable for driving performance through established department KPIs and holding the team accountable • Ensure Assistant Directors/Managers provide leadership and drive training plans for new team members • Develop and coach underperforming team members • Partner with the analytics team to review and analyze reports and data to maximize efficiency • Act as a Subject Matter Expert for Accounts Receivable team members

• Create, process, and issue customer invoices accurately and on time. • Manage accounts receivable activities and follow up outstanding invoices. • Respond to invoice and payment-related queries. • Handle employee pay-related queries and escalate where required. • Input and reconcile hours from candidate timesheets into Excel spreadsheets. • Maintain accurate financial and payroll records. • Assist with timesheet processing and verification. • Support the Bookkeeper with daily administrative and finance tasks. • Ensure data accuracy across MYOB and internal systems. • Prepare reports as required.