• Process the end-to-end accounts receivable process ensuring timely and accurate invoicing across various transactions including new business, expansions, contract modifications, auto-renewals, multi-year agreements, and overages. • Execute proactive, customer-centric collections strategies to drive timely payments, maintain strong customer relationships, and achieve collections efficiency and cash collection targets through effective use of NetSuite and Tesorio. • Accurately apply and post incoming customer payments (ACH, wire, credit card, and Stripe) to the correct accounts, research and resolve unapplied cash, chargebacks, and short-pays in a timely manner. • Issue credit and debit memos, manage customer credit monitoring including holds and limits, and ensure adjustments are accurate and properly documented. • Analyze AR trends, aging reports, collections performance, and key metrics to provide actionable insights that improve cash flow, reduce risk, and support accounting leadership. • Support month-end and year-end close activities, including finalizing billing procedures, reconciling AR-related accounts, and ensuring the accuracy of accounts receivable balances and revenue-related transactions. • Leverage deep knowledge of NetSuite and SuiteBilling to execute billing operations, troubleshoot issues, support system enhancements, and drive process improvements. • Prepare audit schedules, account reconciliations, customer billing support, and other documentation requested by internal and external auditors. Assist with SOX controls, testing requests, and process documentation to support audit readiness and compliance. • Embrace AI tools and automation to streamline AR workflows, accelerate collections, improve forecasting, and continuously identify smarter ways to work in a fast-moving business. • Work cross-functionally with Sales, Customer Success, Account Managers, Sales Operations, and other teams to resolve billing discrepancies and improve customer satisfaction. • Thrive in a fully remote setting, demonstrating initiative, reliability, and accountability in meeting deadlines and achieving goals.

• Analyze information and communicate to supervisor as needed to deter mine next course of action • Own customer collections accounts in North America and create streamlined processes through automation • Provide timely resolution of past due and disputed items with customers to ensure continued relationship • Collaborate with customer, sales and management to resolve various issues • Manage refunds, account adjustments and write offs in accordance with company policies • Reconcile customer accounts • Maintain detailed records of interactions with customers including follow up dates and next steps • Identify resolution of larger scale issues which are negatively impacting customer experience • Manage 3rd Party Collections and Bankruptcy in accordance with company procedures • Perform other duties as assigned

Role Description We are seeking a diligent Accounts Receivable Clerk to join our remote finance team. In this role you will: - Manage incoming payments - Issue invoices - Follow up on outstanding accounts to keep our cash flow healthy - Generate and send invoices - Allocate received payments - Reconcile customer accounts - Chase overdue balances - Prepare aging reports This is a fully remote position open to candidates based in South Africa. We offer a supportive remote environment, ongoing training, and the flexibility of working from home anywhere in South Africa. Qualifications - Proven experience in accounts receivable or a similar finance role - Solid understanding of basic accounting principles - Proficiency with accounting software such as Xero, QuickBooks, Sage or Pastel - Strong numerical accuracy and attention to detail - Good communication skills for following up on payments - Reliable internet connection and a suitable home working setup - Must be based in South Africa Requirements - Salary: R25 000 to R35 000 per month - Fully remote role with flexible working hours - Supportive team culture - Ongoing training and development opportunities - The freedom to work from anywhere in South Africa

• Oversee, develop, and be accountable for $10M-$20M in client revenue • Lead a team of 5-15 individuals • Focus on optimizing operations, partnering with the Vice President, Accounts Receivable to create and drive strategy • Accountable for driving performance through established department KPIs and holding the team accountable • Ensure Assistant Directors/Managers provide leadership and drive training plans for new team members • Develop and coach underperforming team members • Partner with the analytics team to review and analyze reports and data to maximize efficiency • Act as a Subject Matter Expert for Accounts Receivable team members