• Performs activities covering the entire software development life cycle, from requirements gathering to supporting the final deployment of the features they developed, in line with agile development practices. • Join the development team, taking work items for development in each sprint. • Carry out development-related activities such as analysis and design, programming, testing, and requirements. • Execute software development activities in a multidisciplinary manner with a focus on product quality and maintainability, including requirements, analysis and design, programming, configuration management, testing, and deployment. • Manage their own work and promptly inform the team of any delays or other impediments. • Mentor and support other developers on the software project team. • Code and integrate software components according to technical specifications using the development tools, programming languages, and libraries defined for the project. • Identify, build and test developed components to ensure quality. • Perform corrective and evolutionary maintenance of software components. • Produce technical documentation according to the contract requirements for the project being worked on. • Integrate produced components with those built by other team members, using the integration tool defined for the project. • Set up and configure a local development environment according to project requirements and needs. • Provide support to the IT team and client users when requested, regarding the characteristics and specifics of the developed components, modules, and software packages. • Deliver and execute integration tests in the client environment to ensure full functionality of the software and its components. • Oversee acceptance testing and deployment of the software in the client environments as established in the contract. • Provide training and knowledge transfer to the client on the developed software to ensure proper system operation. • Understand how information systems operate based on experimentation/observation and have the ability to refactor legacy web systems.

• Performs activities covering the entire software development lifecycle, from requirements gathering to supporting the final deployment of the features they developed, consistent with agile development processes. • Join the development team, taking work items for development each Sprint; • Carry out development-related activities such as analysis and design, programming, testing and requirements; • Execute software development activities in a multidisciplinary way, focusing on product quality and maintainability, including requirements, analysis and design, programming, configuration management, testing and deployment; • Manage their own work, promptly notifying the team of any delays or other impediments; • Mentor and support the developers on the project development team; • Code and integrate software components according to technical specifications, using the software development tools, programming languages and libraries defined for the project; • Identify, build and test the developed components to ensure quality; • Perform evolutionary or corrective maintenance of software components; • Produce technical documentation in accordance with the contractual requirements of the project they are working on; • Integrate the components produced with those built by other team members, using the integration tool defined for the project; • Set up and configure a local development environment according to project requirements and needs; • Provide support to the IT team and client users when requested, regarding the characteristics and specifics of the developed components, modules and software packages; • Deliver and execute integration testing in the client environment to ensure full functionality of the software and its components; • Monitor acceptance and deployment of the software in the client environments in accordance with the contract; • Conduct training and knowledge transfer to the client on the developed software, ensuring proper system operation; • Understand the operation of information systems based on experimentation/observation, with the ability to refactor legacy web systems.

Title: Senior Director, Community & Advocacy Location: San Francisco Job Description: At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. About the Role Braze powers the world's most ambitious consumer engagement programs — and the Braze Community is the practitioners, certified experts, and ambassadors who run them, building their careers and defining the standard for the discipline. You will own that ecosystem: our flagship community platform, our customer advocacy program, our executive Customer Advisory Boards, and our customer storytelling motion. You'll lead a focused, senior team of five and partner closely with Product Marketing, Content Marketing, Customer Experience, Demand Generation, and our events teams. These programs are healthy, growing, and genuinely loved — tens of thousands of practitioners in the product monthly, a digital community in the thousands, champions in the hundreds. What they are not yet is fully wired into how Braze retains and grows customers. That's the job: take programs people admire and make them programs the business runs on. What You'll Do Lead the community function. Own the strategy and operating cadence of Braze Bonfire — online forums, regional meetups, and recognition programs. Engagement is the foundation, and you'll keep raising that bar — but it isn't the finish line. Wire the community into how Braze operates: community signals feeding account health and CS workflows, support deflection measured, and meetups planned jointly with our regional events strategy as a deliberate retention and expansion lever, not a parallel calendar. Lead the advocacy function. Own Braze Customer Champions end-to-end: a tiered program producing a steady supply of references, speakers, storytellers, and product co-creators. Make pulling from the champion bench the default move for every customer-facing team. Measure influence with rigor: pipeline-touched, references-sourced, advocacy-led content produced. Own our Customer Advisory Boards. Run a small number of high-stakes CABs aligned to Braze's flagship moments. Build the executive-to-executive experience that earns time from our most strategic customers, and partner with Product and PMM to turn customer insight into roadmap and narrative. Own customer storytelling. Stand up the testimonial capture motion across video, written, and quotable formats, and keep customer voices flowing into case studies, campaigns, and analyst-facing programs with PMM and Content Marketing. Connect community, advocacy, and learning. Braze is building a unified customer empowerment ecosystem — learner → community participant → advocate → champion. You'll co-design the journeys, shared identity, and measurement framework that make it feel like one experience. Lead and develop a team. Your team of five — digital community, advocacy (principal + specialist), and community & learning events (manager + specialist) — is a high-ownership group where every person carries a program. Set direction, raise the bar, and develop them, while operating credibly with VPs and SVPs across Braze. Run the function on numbers. Own a clear KPI tree: engagement, advocacy influence dollars, share of at-risk and expansion accounts touched by community and events motions, CAB follow-through, story volume and utilization. Build investment cases on that framework. Who You Are You've led a customer advocacy program at scale. You've built or substantially grown a reference, champion, or ambassador program in B2B software — the operating infrastructure, the tiers, and the GTM relationships that make teams pull from it by default. You've run a customer community of meaningful scale. You know the difference between community as a marketing channel and community as a customer experience, and you optimize for the second because the first follows. You've lived through a migration or re-platforming and have opinions about it. You're comfortable in pipeline conversations. Influence dollars, references closed, expansion influenced — you can defend the function's investment with credible numbers, as a peer to sales and CS leaders. You operate cross-functionally at a senior level. PMM on storytelling, Content on narrative production, CX on advocacy enablement, Product on roadmap, Demand Gen on regional and field programs, Events on flagship moments. When you disagree with a peer, you say so and resolve it. You're a builder. A five-person team and a function whose next chapter is integration, not maintenance, reads to you as opportunity. You develop people. Your reports stay, grow, and become the next layer of leaders. You build with the tools of the moment. New platforms, AI tooling, new operating models — you experiment and push how your team works. Bonus - Experience in MarTech, customer engagement, or adjacent B2B SaaS categories - Background spanning both community and education / learning programs - Direct experience scaling an advocacy platform (e.g., ChampionHQ, Influitive) or community platform (e.g., Higher Logic Vanilla, Bevy) - Multi-region community programs across AMER, EMEA, and APAC - Public speaking presence and a point of view on the future of customer-led growth For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $155,000 and $232,000/year, with an expected On Target Earnings (OTE) between $174,000 and $260,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

• Maintain organized project files and client documentation in accordance with company standards. • Coordinate project schedules, meetings, and deliverables to ensure deadlines are met. • Review and proofread technical documents and drawings for accuracy, completeness, and consistency. • Support quality control efforts by tracking revisions, compiling redline comments, and ensuring all deliverables are properly reviewed before submittal. • Manage data entry and project information in MS Word, MS Excel, AutoCAD, Civil 3D, and other systems as directed. • Prepare presentation materials, reports, and meeting summaries for internal and client use. • Assist with and maintain up-to-date documentation of workflows and procedures.