Title: Senior Director, Community & Advocacy Location: San Francisco Job Description: At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. About the Role Braze powers the world's most ambitious consumer engagement programs — and the Braze Community is the practitioners, certified experts, and ambassadors who run them, building their careers and defining the standard for the discipline. You will own that ecosystem: our flagship community platform, our customer advocacy program, our executive Customer Advisory Boards, and our customer storytelling motion. You'll lead a focused, senior team of five and partner closely with Product Marketing, Content Marketing, Customer Experience, Demand Generation, and our events teams. These programs are healthy, growing, and genuinely loved — tens of thousands of practitioners in the product monthly, a digital community in the thousands, champions in the hundreds. What they are not yet is fully wired into how Braze retains and grows customers. That's the job: take programs people admire and make them programs the business runs on. What You'll Do Lead the community function. Own the strategy and operating cadence of Braze Bonfire — online forums, regional meetups, and recognition programs. Engagement is the foundation, and you'll keep raising that bar — but it isn't the finish line. Wire the community into how Braze operates: community signals feeding account health and CS workflows, support deflection measured, and meetups planned jointly with our regional events strategy as a deliberate retention and expansion lever, not a parallel calendar. Lead the advocacy function. Own Braze Customer Champions end-to-end: a tiered program producing a steady supply of references, speakers, storytellers, and product co-creators. Make pulling from the champion bench the default move for every customer-facing team. Measure influence with rigor: pipeline-touched, references-sourced, advocacy-led content produced. Own our Customer Advisory Boards. Run a small number of high-stakes CABs aligned to Braze's flagship moments. Build the executive-to-executive experience that earns time from our most strategic customers, and partner with Product and PMM to turn customer insight into roadmap and narrative. Own customer storytelling. Stand up the testimonial capture motion across video, written, and quotable formats, and keep customer voices flowing into case studies, campaigns, and analyst-facing programs with PMM and Content Marketing. Connect community, advocacy, and learning. Braze is building a unified customer empowerment ecosystem — learner → community participant → advocate → champion. You'll co-design the journeys, shared identity, and measurement framework that make it feel like one experience. Lead and develop a team. Your team of five — digital community, advocacy (principal + specialist), and community & learning events (manager + specialist) — is a high-ownership group where every person carries a program. Set direction, raise the bar, and develop them, while operating credibly with VPs and SVPs across Braze. Run the function on numbers. Own a clear KPI tree: engagement, advocacy influence dollars, share of at-risk and expansion accounts touched by community and events motions, CAB follow-through, story volume and utilization. Build investment cases on that framework. Who You Are You've led a customer advocacy program at scale. You've built or substantially grown a reference, champion, or ambassador program in B2B software — the operating infrastructure, the tiers, and the GTM relationships that make teams pull from it by default. You've run a customer community of meaningful scale. You know the difference between community as a marketing channel and community as a customer experience, and you optimize for the second because the first follows. You've lived through a migration or re-platforming and have opinions about it. You're comfortable in pipeline conversations. Influence dollars, references closed, expansion influenced — you can defend the function's investment with credible numbers, as a peer to sales and CS leaders. You operate cross-functionally at a senior level. PMM on storytelling, Content on narrative production, CX on advocacy enablement, Product on roadmap, Demand Gen on regional and field programs, Events on flagship moments. When you disagree with a peer, you say so and resolve it. You're a builder. A five-person team and a function whose next chapter is integration, not maintenance, reads to you as opportunity. You develop people. Your reports stay, grow, and become the next layer of leaders. You build with the tools of the moment. New platforms, AI tooling, new operating models — you experiment and push how your team works. Bonus - Experience in MarTech, customer engagement, or adjacent B2B SaaS categories - Background spanning both community and education / learning programs - Direct experience scaling an advocacy platform (e.g., ChampionHQ, Influitive) or community platform (e.g., Higher Logic Vanilla, Bevy) - Multi-region community programs across AMER, EMEA, and APAC - Public speaking presence and a point of view on the future of customer-led growth For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $155,000 and $232,000/year, with an expected On Target Earnings (OTE) between $174,000 and $260,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

• Maintain organized project files and client documentation in accordance with company standards. • Coordinate project schedules, meetings, and deliverables to ensure deadlines are met. • Review and proofread technical documents and drawings for accuracy, completeness, and consistency. • Support quality control efforts by tracking revisions, compiling redline comments, and ensuring all deliverables are properly reviewed before submittal. • Manage data entry and project information in MS Word, MS Excel, AutoCAD, Civil 3D, and other systems as directed. • Prepare presentation materials, reports, and meeting summaries for internal and client use. • Assist with and maintain up-to-date documentation of workflows and procedures.

Role Description Our client is a well-established European software company building a cloud-native Digital Experience Platform used by enterprise organizations, public institutions, and global brands. Their platform helps organizations manage content, customer experiences, integrations, and digital services at scale through a highly modular and extensible architecture. We are looking for a Senior Software Engineer with strong expertise in Java, cloud platforms, and distributed systems to help evolve the next generation of the platform. This is a hands-on engineering role focused on building scalable backend services, cloud infrastructure capabilities, APIs, and platform components while contributing to architecture decisions and long-term technical strategy. Working model: REMOTE Location: France - you must reside in France (residence assistance available) Contract: Permanent Interview Process: Intro Call + 4 client interviews Responsibilities - Design and develop core platform features with a strong focus on cloud services and platform architecture - Build and maintain scalable Java-based backend systems - Contribute to the evolution of the platform's API ecosystem using GraphQL and REST - Drive technical design, implementation, and production support activities - Improve code quality, maintainability, and engineering standards through peer reviews - Collaborate closely with Product, QA, and Engineering teams to deliver reliable solutions - Troubleshoot and resolve complex production issues - Contribute to architectural decisions and long-term platform evolution - Help modernize cloud infrastructure, deployment workflows, and platform capabilities Tech Environment - Backend: Java (JDK 17 → 21), Java EE, OSGi (Karaf), JCR/Jackrabbit, Lucene - APIs: REST (JAX-RS), GraphQL - Frontend: JavaScript / TypeScript, React, TSX, micro-frontends - Cloud & DevOps: AWS, OVH, Docker, CI/CD pipelines - Architecture: Modular platform, distributed systems, clustered deployments - Other: Eventing, caching, workflows, headless CMS architecture Qualifications - 8+ years of experience in software engineering - Strong expertise in Java and JVM-based backend development - Experience building and operating cloud-native applications - Hands-on experience with containers, Kubernetes, and CI/CD pipelines - Experience designing and consuming REST APIs and/or GraphQL APIs - Proficiency with JavaScript and TypeScript - Experience working with modern public cloud platforms (AWS, Azure, or GCP) - Fluent English communication skills

Role Description This role is open to candidates who are permanently based in India. - Build and maintain modern web applications using React and JavaScript (ES6+) - Develop clean, responsive UIs with HTML5, CSS3 - Work with React-based architectures, and optionally UI5 or Web Components - Collaborate closely with design, product, and engineering teams to deliver high-quality features - Help translate UX and business needs into clear, implementable technical requirements - Write and maintain clear technical documentation and test reports - Support end-to-end testing and quality assurance processes - Track and help resolve production issues together with engineering teams - Explore and apply AI tools and technologies (LLMs, MCP servers, AI-assisted workflows) to improve delivery speed and efficiency Qualifications - 5+ years of experience in frontend development - Strong expertise in JavaScript, React, HTML5, CSS3 - Experience delivering production-grade frontend applications - Familiarity with UI5, Web Components, or similar frameworks is a plus - Interest in or exposure to AI/LLM technologies is a strong advantage - Strong analytical mindset and ability to simplify complex problems - Independent, proactive, and comfortable owning features end-to-end - Experience with structured testing and documentation practices Benefits - B2B contract with our US office Company Description Lineate is a US-based international software development company with over two decades of experience. We deliver AI-driven custom solutions for FinTech, HealthTech, AdTech, and beyond, empowering businesses to grow smarter, faster, and more efficiently. - Building Custom AI Solutions: Deploying high-impact, AI-enabled technology utilizing IDP, Agentic RAG. - Cloud and Data Infrastructure: Optimizing business operations with our data management and cloud computing solutions. - Team Augmentation: Providing specialized experts in FinTech, AdTech, and HealthTech to integrate seamlessly and accelerate project timelines. Lineate is proud to be an Equal Opportunity Employer - We do not hire on the basis of race, colour, religion, creed, gender, national origin, citizenship, age, disability, veteran status, marital status, pregnancy, parental status, sex, gender expression or identity, sexual orientation, or any other basis protected by Georgian legislation. All employment is decided based on qualifications, merit, and business need. Learn more about Lineate at our website: www.lineate.com