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Salesforce

👋 We're Salesforce, the customer company. CRM + Data + AI + Trust.

Engagement Delivery Director

DirectorDirectorFull TimeRemoteLeadTeam 10,001+Since 1999H1B SponsorCompany SiteLinkedIn

Location

Colorado + 2 moreAll locations: Colorado | Illinois | New Jersey

Posted

9 days ago

Salary

$164K - $261.5K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishCloudSalesforce

Job Description

Engagement Delivery Director

Salesforce

• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value • Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success • Drive engagement and/or strategy, leveraging our multi-cloud platform • Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value • Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals • Coach and partner with customer executives • Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program • Proactively build and expand business relationships which enable better account penetration and development of client partnerships • Identifies and manages program risk • Lead the overall program and the group of PMs under him/her • Identify and manage interdependencies of multiple workstreams within the managed program

Job Requirements

  • 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience
  • 5+ years using/implementing the Salesforce platform
  • A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
  • A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
  • A strong sense of vision for the customer with a maniacal focus on executing at a speed
  • A proven ability to generate trust and build relationships
  • The ability to advise and lead teams through influence without positional authority
  • The ability to quickly build momentum on a program and sustain it
  • A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level
  • Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
  • Ability to drive and shape the big picture while having an eye for the details
  • Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution
  • Has led large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentored teams of junior team members and effectively manage client escalations.
  • Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
  • Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules.
  • Demonstrated negotiation, conflict management, and leadership skills.
  • Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus
  • Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary.

Benefits

  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

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