• Onboard new Mid-Market CrowdStrike Premium Support Customers • Work with customers and account teams to identify and deliver success criteria for the first 90 days • Provide project leadership for new customer implementations • Identify opportunities for process improvement • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans • Escalate customer issues to management when appropriate • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues • Create knowledge base content to capture new learning for reuse throughout the company and user base • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal • Drive support cases to ensure issues are being resolved in a timely manner

• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction. • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth. • Complete Technical Product Assessments • Facilitate, coordinate, oversee product upgrades • Periodically complete health checks across products • Create & maintain customer Environment Profiles • Driving ticket resolution by working closely with the support teams. • Collaborate with cross-functional teams to understand customer issues and drive resolution • Collaborate with Professional Services and Project Manager during implementation • Maintaining overall account health for each account. • Periodically perform basic health checks across products.

Role Description This position is responsible for contacting and calling on all existing and potential customers in the representative’s assigned geographical territory and performing related assignments for the purpose of selling and servicing our products and services. - Achieve a high level of sales efficiencies by continually identifying and exploiting profitable sales opportunities. - Optimize sales results by identifying, prioritizing, and selling products that yield the most profitability to the company and by disengaging from sales and services which do not fit the company’s focus or profitability objectives. - Provide monthly and annual sales forecasting for products and region of responsibility. - Use, manage and update all relevant information in Azelis A&ES’s CRM system. - Develop and maintain a high level of product knowledge by reading and studying product data sheets. - Achieve a level of expertise, so as to act as a problem solver for customers, thereby increasing value to the customer. - Establish relationships with all personnel at each key account and sustain the relationships to assure continuity. - Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions, and telemarketing. - Provide written technical reports of the highlights of all sales calls with emphasis on significant information as it relates to new or lost business, pricing changes, usage rates, strategies by competition, and new development projects. - Participate with Vice President of Sales in developing goals and short-term targets to increase sales volume with each customer and in developing and implementing sales strategies to accomplish them profitably. - Establish and provide necessary focus target accounts for suppliers when applicable. - Schedule and make joint sales calls with supplier company personnel on key customers to introduce new products and discuss existing products resulting in increased sales. - As requested, recommend pricing levels at accounts and maintain pricing logs for all non-standard pricing. Submit non-standard pricing proposals to company management for approval. - Plan and manage T&E expense according to agreed upon budgets. - Manage the administrative functions and responsibilities of job to comply with all company practices, policies, and procedures. - Establish, develop and sustain effective relationships with other team members (supply chain, customer service, pricing) within the company. - Present technical solutions to our customers by utilizing our labs, industry experts, and world class suppliers. - Grow the GP of our territory and achieve budgeted goals. - Work with established customer base to build needed forecasts for planning purposes. - Track and utilize market/competitive pricing in partnership with bid manager to effectively respond to customer RFBs. - Increase customer base of customer products by selling additional products to existing accounts. - Coordinate and schedule specific targeted sales visits with suppliers and VP of Product Development. - Increase sales volume and market share of all company specific products. - Provide monthly business reports and synopsis of all activity in specific market/s. - Log and update opportunities in a timely basis. - Develop short term and long-term strategic sales plan. - Attend regional and national trade shows; participate in industry associations such as the American Mosquito Control Association if applicable. Qualifications - Bachelor’s degree (chemistry, biology, entomology or technical degree preferred) from an accredited four-year college/university. - 3-5 or more years field sales experience. - Industry experience preferred. - Demonstrated ability to work as a team member. - High moral and business ethics orientation. Benefits - Health care, dental, vision, life insurance, HSA, FSA, Long-term & Short-term Disability. - Retirement 401k & matching. - PTO and Personal Days. - Paid Holidays. - Career development/ Mentorship program. - Performance reviews/ Bonus opportunities.

Role Description IMCD US is seeking a motivated Technical Account Manager, Inside Sales to support our Food & Nutrition business across the west coast. The Technical Account Manager, Inside Sales role blends technical expertise with sales acumen to manage client relationships, ensuring satisfaction by: - Explaining complex products - Solving technical issues - Identifying new sales opportunities within those accounts This individual is accountable for executing sales functions in line with our Principal and Customer focused strategy, providing outstanding service, and driving business growth. Successful candidates will be responsible to: - Maintain relationships with existing, core, and target customers at the required level to ensure the continuance of sales growth and customer satisfaction. - Partner with Technical Account Managers, Principal Managers, and technical experts to identify upsell/cross-sell opportunities, generate new revenue, and expand existing accounts in designated territory. - Respond promptly to all leads and write call reports. - Address technical and business challenges, ensuring successful adoption and use of the product. - Identify future revenue opportunities with new/existing customers, in conjunction with Regional or National Sales Manager. - Identify and document decision makers within customer/prospect organization in order to start the sales process. - Grow earnings per designated sales goals. Qualifications - Bachelor’s degree required with a preferred area of study in Chemistry, Chemical Engineering, Materials Science, or related technical degree. - 0-2 years technical, lab, customer support, or inside sales experience. - Strong foundational product/application knowledge. - Excellent written and verbal communication skills. - Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular). - Strong time management skills and the ability to prioritize work. Requirements - Experience selling chemical or technical products (preferred). - Experience with distribution sales (preferred). - Experience with Salesforce (preferred). - This role is remote with a home office environment. Access to reliable internet is required. - Limited travel expected for this position, with a minimum of 10%. - This position has no supervisory responsibilities. Benefits - If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you. - We’re looking for people who are experts in their field, be it technical, commercial, or managerial. - By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark. - We are committed to delivering value and acting responsibly. - As we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. - As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo, and Toronto. - Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.