BeyondTrust logo
BeyondTrust

Protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.

Technical Account Manager

Location

Canada

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloudLinuxSQL

Job Description

Technical Account Manager

BeyondTrust

• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction. • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth. • Complete Technical Product Assessments • Facilitate, coordinate, oversee product upgrades • Periodically complete health checks across products • Create & maintain customer Environment Profiles • Driving ticket resolution by working closely with the support teams. • Collaborate with cross-functional teams to understand customer issues and drive resolution • Collaborate with Professional Services and Project Manager during implementation • Maintaining overall account health for each account. • Periodically perform basic health checks across products.

Job Requirements

  • 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
  • Excellent customer service skills, with strong dedication to customer care.
  • Self-starter, adaptable and eager to learn new technologies
  • Great time manager and proficient multi-tasker.
  • Bachelor’s degree in a related technical field.
  • Flexible, a team player, strong collaborator
  • Ability to understand and analyze customer technical needs
  • Excellent verbal and written communication skills
  • Confident in person and by phone with large teams and audiences
  • Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
  • Proficient knowledge of Windows based server OS such as Microsoft Windows Server
  • Knowledge of Active Directory and GPO
  • Knowledge of Network Topology/Layers
  • Knowledge of Networking Tools and Utilities
  • Knowledge of AV/Firewall Rules and Policies
  • Knowledge of Secure “machine to machine” communications
  • Knowledge of Virtualization
  • Knowledge of Security software
  • Knowledge of Windows Account Administration
  • Nice To Have: SQL experience is a plus
  • Nice To Have: Scripting language experience is a plus
  • Nice To Have: Cloud technology experience is a plus
  • Nice To Have: Linux experience is a plus

Benefits

  • creating a safer world through our cybersecurity SaaS portfolio
  • flexibility and trust in workplace culture
  • continual learning and growth recognition

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