• Lead, mentor, and develop a team of Senior Program Managers, fostering a culture of accountability, continuous improvement, and high performance. • Provide coaching on complex program and project delivery, stakeholder management, and executive communication to ensure consistency and excellence in delivery execution across all initiatives, including scope, timelines, budgets, and quality. • Use data to make prioritization and resource allocation decisions in partnership with Solution Delivery and Technology leadership and stakeholders, and proactively resolve conflicts as needed. • Partner with Product, Engineering, Clinical, and Operations leadership to ensure alignment between product strategy and solution delivery priorities. • Establish and standardize solution delivery methodologies, templates, artifacts, governance frameworks, and best practices, lead enablement efforts across the department, and ensure effective adoption and ongoing utilization of resources. • Ensure effective escalation management and resolution of critical program issues, and provide clear, concise, and actionable communications and updates to leadership around program risks, issues, impacts, and outcomes. • Represent Solution Delivery in project scoping and discovery sessions, and develop data-driven delivery roadmaps, forecasts, and RAID logs. • Establish clear goals, performance expectations, and career development plans for direct reports. • Build and maintain strong and trusted partnerships with executives, business and clinical stakeholders, and third-party partners. • Stay current on relevant LifeStance product and solution capabilities in order to align project goals and outcomes with evolving business value.

Role Description The Assistant Manager supports the overall profitability and success of the Regional Operations Center by assisting with financial, operational, and team objectives. This role partners closely with the Operations Manager to help achieve referral and revenue goals, improve staffing efficiency, and maintain high levels of performance and client satisfaction. The Assistant Manager contributes to reporting, process improvement, and fostering a positive, client-focused work environment. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. Qualifications - An Associate’s Degree or Bachelor’s Degree is preferred. - LPN Licensure is preferred but not required. - Business experience in a healthcare and/or insurance setting is preferred. - Business experience in a Worker’s Compensation and/or Auto insurance setting is required. Requirements - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently and meet specific deadlines. - Computer literacy and typing skills are essential. Benefits - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace. Working Conditions/Physical Demands - Any lifting, bending, traveling, etc. required to do the job duties listed above. - Long periods of sitting and computer work. Work From Home Technical Requirements - Supply and support their own internet services. - Maintaining an uninterrupted internet connection is a requirement of all work from home position.

Role Description We are seeking an experienced Senior Account Manager to manage a portfolio of captive insurance clients. This role is a senior individual contributor position with responsibility for financial oversight, regulatory compliance, governance support, and day‑to‑day client relationship management. The successful candidate will work independently while collaborating closely with internal teams and external service providers to deliver high‑quality, compliant, and responsive client service. How you'll make an impact - Client & Portfolio Management - Serve as the primary point of contact for a portfolio of captive insurance clients - Collaborate with clients, brokers, and their risk management advisors to design and implement captive programs - Build trusted relationships with clients and provide clear, timely guidance on all captive‑related matters - Deliver a high standard of customer service to clients and service providers - Financial & Regulatory Oversight - Monitor client cash flow and prepare or review financial statements, management reports, and budgets - Compile, consolidate, and analyze financial information for captive clients - Prepare or review regulatory filings and ensure ongoing compliance with captive insurance regulations - Support client business plan changes and communicate with captive regulators - Governance & Board Support - Prepare or review materials and present at captive Board of Director meetings - Clearly explain accounting and financial concepts to non‑finance stakeholders - Service Provider & Internal Coordination - Coordinate with auditors, actuaries, attorneys, regulators, and other service providers - Facilitate annual captive audits, including gathering documentation and supporting timely completion and filing - Partner with internal and external teams to support annual insurance policy renewals and to implement captive program changes - Team Collaboration - Work effectively within a team environment to support shared client and business objectives - May provide guidance or oversight to other team members without formal people‑management responsibility Qualifications - Bachelor’s degree in accounting, finance, risk management, or a related business field - 5+ years of relevant experience in captive management, accounting, insurance or finance - Advanced proficiency in Microsoft Excel, Word, and PowerPoint - Strong written, verbal, and organizational skills - Ability to manage multiple priorities in a deadline‑driven environment Requirements - CPA, ACI, MBA, or other relevant professional certification (preferred) - Familiarity with insurance contracts, risk financing, and risk management concepts is desirable. Designations such as ARM, CIC, or CRM. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Understand customers' marketing and communication goals to precisely scope their needs and priorities in terms of strategy and measurement • Be accountable for its customers portfolio, report on customer accounts’ health and join regular account reviews with clients to ensure regular communication around priorities, reporting, data, needs, and ultimately ensure renewals • Ensure that appropriate client contacts, documentation, reviews, reports, and risk are added to Salesforce and are kept up-to-date regularly • Make sure to deliver customers’ reports & analysis on time, responsible for customers training and proactively communicate on product improvements, data update, etc. • Collect customer needs and share feedback around new KPIs and measurement analyses to internal teams, piloting new developments alongside customers • Identify opportunities for upsell and cross sell. Nurture them through handover to the sales team, and support the pre-sales process as a data and consulting expert • Be an expert on platform functions and data to become a strategic advisor for clients, continuously driving value and ROI- connecting their goals to outcomes and developing relationships with multiple stakeholders and customer teams • Identify trends and patterns in datasets to build detailed and insightful reports, utilizing quantitative and qualitative analyses to make recommendations around brand performance • Present actionable reports to customers, acting as a thought leader to make recommendations around their brand performance • Be an expert and evangelist of Launchmetrics’ unique measurement methodology