Launchmetrics

ABOUT THE ROLE As a Web Data Check Operator, you will analyze and enrich web articles according to defined guidelines, ensuring all required features and metadata are accurately captured. You’ll work with publications from various countries and are expected to meet the timelines required for Data Delivery. Your contribution directly supports the quality, completeness, and consistency of the data delivered to clients. This role directly contributes to Data Check goals, which support our company-wide objectives of operational excellence. What you’ll do: - Checking and enriching web data in our Database. - Work on articles of different countries/languages. - Collaborate with other members of the team. - Contribute to maintaining good timings of the recording. - Follow the inputs given by your manager to maintain the quality of our Database. - This requires 3 days of work per week ( Part-Time 60%). - This is a one-year position. How is success measured? - Productivity: Consistently meet or exceed daily/weekly processing volume targets, contributing to overall team output. - Quality Feedback: Receive positive QA evaluations with minimal need for corrections or rework. - Collaboration & Communication: Effectively communicate with team leads and peers, contributing to a cohesive and supportive team environment. YOUR PROFILE - Communication, Humanistic, Linguistic or similar High school or Degree. - Proficient in Chinese, Good reading skills in English. - Attention to detail/Precision - Basic knowledge on G-Suite and/or Office package. - Good communication skills. · Extra Credit - You have knowledge of other languages. - You have worked on similar projects in the past. - You have knowledge on Fashion, Luxury and beauty brands or markets. We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application! ABOUT THE DEPARTMENT TEAM Within Data Ops, the Web & Social Data Check team checks and enriches web articles to maintain our database updated according to our methodology in order to be able to deliver consistent data to clients. We register and enrich data with specific deadlines after the publication. The Data Operations team plays a key role in driving data quality, consistency, and timely delivery, aligning closely with company-wide priorities such as customer retention, trust in data, operational efficiency, and internal ROI. Our mission is to manage and update our data assets: in collaboration with the Product team we work on the roadmap to support the company data strategy and answer our customers coverage needs OUR RECRUITMENT PROCESS - Step 1: Intro Call - Step 2: Meet & Greet - Step 3: Leadership Interview (optional) WHY YOU’LL LOVE LAUNCHMETRICS We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. OUR COMMITMENT Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

• Drive engagement and revenue within existing customers by planning data-driven campaigns, events, and workshops • Partner with Sales and Customer Success to activate new contacts within existing accounts • Plan and execute high impact customer engagements • Organize and lead 1:1 customer workshops using Launchmetrics data • Track, analyze, and report on engagement metrics and campaign performance

• Develop and deliver product enablement for both Sales and Post-Sales teams. • Translate product updates into clear, concise internal messaging including summaries, talk tracks, and supporting materials for customer conversations. • Own new feature enablement roll-out, including content creation, internal communication, and coordination across business teams. • Partner with Product to coordinate feature trainings, ensuring teams understand both how capabilities work and how to communicate their value. • Maintain onboarding content and journeys within our LMS, ensuring materials are up to date while keeping maintenance lightweight and efficient.

• Supporting client relationships by assisting with daily account activities and ensuring timely delivery of services • Compiling coverage monitoring analysis and producing ad-hoc reports focusing on different aspects of strategies implemented by the clients and cross-checking KPI results • Double checking and enriching data accordingly to a specific project for analysis delivery • Creating best of coverage book by choosing and cleaning web images • Designing and presenting market overview analyses dedicated to the clients’ performance against key competitors • Supporting clients with their day-to-day activities, including alert settings and updates on their Print, Web, and Social platforms • Delivering customer enablement training for best practice use of the DMR tools and platforms • Annually updating information for monitored publications in multiple countries

• Drive engagement and revenue within existing customers by planning data-driven campaigns, events, and workshops • Partner cross-functionally to expand contacts, uncover opportunities, and turn insights • Develop and execute contact acquisition strategies within existing accounts • Plan and deliver mid-funnel engagement initiatives, including physical meet-ups and virtual events • Organize and lead 1:1 customer workshops using Launchmetrics data • Own all customer email communications • Lead the strategic development of customer nurturing programs • Track, analyze, and report on engagement metrics

• Be an expert on system functions and features to become a strategic advisor for clients • Assist in pre-sales system demonstrations and technical meetings and complete necessary SOWs for customizations and/or integration requirements • Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and is kept up-to-date regularly • Lead regular account reviews with clients to ensure proper usage of the system • Gather local client feedback and deliver feedback to product teams • Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately • Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth

• Manage customer relationships & projects including setting up customers' tools and providing training. • Ensure contracts and invoicing are always up-to-date and accurate. • Produce ad-hoc reports to provide customers with quantitative & qualitative insights. • Compile coverage monitoring analysis and producing reports in both Excel and Powerpoint format.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager will be responsible for the relationship with our customers and influencing local business activities relating to customer relations. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board. - Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI. - Assist in pre-sales system demonstrations and technical meetings and complete necessary SOWs for customizations and/or integration requirements. - Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and is kept up-to-date regularly. - Lead regular account reviews with clients to ensure proper usage of the system, maintain communication on updates. - Gather local client feedback and deliver feedback to product teams to help prioritize projects and shape product roadmap. - Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately. - Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth. - Identify opportunities for upsell and cross-sell and nurture them through to handover to the sales team. - Evaluate and document implementation plans and specifications. Project-manage incoming client requests alongside product, acting as the voice of the client. Qualifications - Bachelor’s degree or equivalent experience in business, or related field. - Minimum 2 years previous experience in Customer Success or On-boarding. - Ability to perform within a fast-paced, multi-priority setting. - Customer-first mentality; ability to empathize and build customer loyalty. - Strong technical aptitude and ability to learn new technologies quickly. - Strong critical thinking, analytical, and complex problem-solving skills. - Highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency, and drive. - Excellent interpersonal skills for phone troubleshooting and writing skills through email. - Excellent time management and communication skills. Requirements - Experience working in the Fashion, Luxury or Beauty industry. - Exposure to global customers and an understanding of international markets is desirable. - Previous experience with technical integrations preferred. - Experience with delivering on-site training and webinars and/or pre-sales demonstrations strongly preferred. - This role welcomes full remote work arrangements but applicants must be based in the New York area. Benefits - Access to growth and advancement possibilities, including a learning and development allowance. - A benefits package tailored to each location. - Flexible work arrangements, along with support for establishing your home office and other perks. Company Description We work as one team to go above and beyond for our customers. We act as their voice and champion. Our success is our customers' success. We build and maintain client relationships to ensure happiness, adoption, and renewal. Our mission is to provide the best client experiences through meaningful partner relationships that showcase the Launchmetrics' value of creating efficient, impactful, and measurable brand experiences.