• Utilizar ferramentas do pacote Office, com foco em Excel, para manipulação e organização de informações. • Analisar dados para suporte à tomada de decisão acadêmica. • Manter a organização das demandas e prazos, assegurando as entregas. • Aplicar metodologias ágeis na execução de projetos e atividades. • Colaborar efetivamente com a equipe, garantindo comunicação clara, organizada e eficaz.

• Help healthcare organizations solve their toughest challenges through strategic process improvement • Manage complex projects and solve difficult problems • Strengthen team reputation centered on efficiency and effectiveness • Drive innovative changes within Healthcare IT space as a true advisor to clients

• Generate value for clients during the Onboarding phase by ensuring they can implement Astrea into their routines, facilitating law firm management. • Conduct consultations and webinars strategically, ensuring a valuable experience and supporting clients in the best use of the platform. • Manage absences and rescheduling (no-shows), performing follow-up actions to maximize the uptake of support opportunities. • Organize and prioritize daily work, balancing support activities, client follow-ups, and operational tasks. • Drive engagement across the client portfolio, monitor the customer journey, identify opportunities for evolution and anticipate potential bottlenecks. • Act in at-risk cancellation situations, applying pre-retention strategies to increase perceived value and reduce early churn. • Contribute to achieving team objectives and KRs, supporting platform adoption, customer success, and business results. • Identify opportunities for improvement and value generation, using insights from interactions to support the evolution of the customer experience. • Monitor portfolio metrics and results, contributing to data-driven decision-making and the continuous improvement of the operation.

• Ensure the maintenance, identify improvements, and execute activities related to OKRs, strategic projects, and the organization’s metrics rituals. • Collaborate with the Career & Performance team to ensure alignment of cycles with performance and the company’s strategic objectives. • Deliver training and engagement initiatives for leadership, and facilitate and organize OKR rituals. • Promote the ongoing maintenance and continuous development of the OKR champions program. • Perform data and metrics analysis, prepare reports and L&D/Performance mappings to identify needs and propose and implement development projects aligned with company strategy.