• Help healthcare organizations solve their toughest challenges through strategic process improvement • Manage complex projects and solve difficult problems • Strengthen team reputation centered on efficiency and effectiveness • Drive innovative changes within Healthcare IT space as a true advisor to clients

• Generate value for clients during the Onboarding phase by ensuring they can implement Astrea into their routines, facilitating law firm management. • Conduct consultations and webinars strategically, ensuring a valuable experience and supporting clients in the best use of the platform. • Manage absences and rescheduling (no-shows), performing follow-up actions to maximize the uptake of support opportunities. • Organize and prioritize daily work, balancing support activities, client follow-ups, and operational tasks. • Drive engagement across the client portfolio, monitor the customer journey, identify opportunities for evolution and anticipate potential bottlenecks. • Act in at-risk cancellation situations, applying pre-retention strategies to increase perceived value and reduce early churn. • Contribute to achieving team objectives and KRs, supporting platform adoption, customer success, and business results. • Identify opportunities for improvement and value generation, using insights from interactions to support the evolution of the customer experience. • Monitor portfolio metrics and results, contributing to data-driven decision-making and the continuous improvement of the operation.

• Ensure the maintenance, identify improvements, and execute activities related to OKRs, strategic projects, and the organization’s metrics rituals. • Collaborate with the Career & Performance team to ensure alignment of cycles with performance and the company’s strategic objectives. • Deliver training and engagement initiatives for leadership, and facilitate and organize OKR rituals. • Promote the ongoing maintenance and continuous development of the OKR champions program. • Perform data and metrics analysis, prepare reports and L&D/Performance mappings to identify needs and propose and implement development projects aligned with company strategy.

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. The Senior Recovery / Resolution Analyst will work with a team on researching issues to determine feasibility of reducing medical costs through prospective solutions of claim system processes and claim business rules. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. This will be paid on-the-job training. The hours during training will be 8:00 am - 5:00 pm, Monday - Friday. Primary Responsibilities: - Examine, assess, and document business operations and procedures to ensure data integrity, data security and process optimization. - Investigate, recover, and resolve all types of claims as well as recovery and resolution for health plans, commercial customers, and government entities. - Investigate and pursue recoveries and payables on medical claims. - Initiate phone calls to members, providers, and other insurance companies. - Process payment on claims. - Ensure adherence to state and federal compliance policies, reimbursement policies, and contract compliance. - Use pertinent data and facts to identify and solve a range of problems within area of expertise. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High school Diploma / GED OR equivalent work experience. - Must be 18 years of age OR older. - 2+ years of experience with claims auditing and researching claims information. - 1+ years of experience analyzing data and identifying cost saving opportunities. - Experience working with medical claims platforms. - Experience in healthcare. - Experience with Payment Integrity. - Knowledge of claims processing systems and guidelines/processes. - Intermediate skills with Microsoft Excel (create, edit, sort, filter, pivot tables). - Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications - 1+ years of project management experience. - Knowledge of Medicaid/Medicare Reimbursement methodologies. - Microsoft Access (create, edit, format, manipulate data). Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Pay and Benefits Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as: - A comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $28.94 - $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.