Cogna Educação

• People Management: Lead and develop a multidisciplinary team of analysts and apprentices, fostering a collaborative environment and consistent performance. • Production Management: Oversee end-to-end processes for text production and video lessons, ensuring compliance with quality standards and delivery deadlines. • Cross-functional Liaison: Act as the central point of alignment between operations and partner areas such as academic coordination, editorial/publishing, internal studios, marketing, and external vendors. • Control and Organization: Manage work structures in SharePoint and keep production tracking up to date, ensuring integrity and easy access to materials. • Third-Party Management: Coordinate the workflow of freelance professionals (video editors, validators), including reviewing deliverables and requesting payment from the responsible department. • KPI Monitoring: Analyze the progress of initiatives through operational reports, identify risks of delay, and propose immediate solutions.

• Respond to support tickets via the student platform and internal units. • Assist in resolving customer issues and requests. • Collaborate with the team to achieve company objectives. • Maintain clear and concise written and verbal communication.

• Utilizar ferramentas do pacote Office, com foco em Excel, para manipulação e organização de informações. • Analisar dados para suporte à tomada de decisão acadêmica. • Manter a organização das demandas e prazos, assegurando as entregas. • Aplicar metodologias ágeis na execução de projetos e atividades. • Colaborar efetivamente com a equipe, garantindo comunicação clara, organizada e eficaz.

• Liderar uma squad da jornada de ingresso, definindo a visão e a estratégia de produto. • Trabalhar com stakeholders internos e externos para entender necessidades e prioridades. • Definir e priorizar o backlog de produto, garantindo alinhamento com os objetivos da empresa. • Colaborar com a equipe de desenvolvimento para garantir a entrega de soluções de alta qualidade. • Analisar dados e métricas para informar decisões de produto e otimizar resultados. • Desenvolver e implementar planos de lançamento e go-to-market para novos produtos e funcionalidades. • Conduzir alinhamento com stakeholder. • Conduzir o time no modelo de PI Planning. • Incentivando uma cultura de inovação e experimentação dentro da squad.

• Assist data analysis and prepare reports to support decision-making • Perform administrative routines and work with academic management systems • Use intermediate-level Excel to manipulate data • Communicate clearly and objectively with the team • Work collaboratively with the team to achieve objectives • Be proactive in identifying opportunities for improvement • Demonstrate adaptability to change and new demands • Organize and manage administrative processes

• Actively prospect clients to expand the commercial portfolio. • Manage the sales process, ensuring achievement of established targets. • Use CRM tools to track the pipeline and record customer interactions. • Develop commercial strategies focused on results and sustainable growth. • Maintain clear and effective communication with customers and the internal team to ensure alignment of expectations. • Demonstrate agility and dynamism in resolving commercial challenges and adapting to change.

• Provide internal customer support with a focus on assisting the commercial department • Validate and review academic and administrative documents • Open, track and respond to internal support tickets • Support enrollment, re-enrollment and academic regularization processes • Perform curriculum analysis, verifying course compatibility and documentation • Provide operational support to units and commercial teams • Update information in internal systems and ensure correct handling of processes • Assist in monitoring outstanding issues and deadlines related to academic and commercial requests • Ensure quality, organization and agility in all interactions • Support the corporate team with administrative routines of the department

• Respond to student inquiries via the platform. • Manage inquiries related to all stages of the student academic journey, from enrollment to graduation. • Clarify doubts and provide support on financial and academic matters. • Proactively assist in identifying and resolving student issues and requests. • Work efficiently to resolve issues, minimizing impact and ensuring student satisfaction. • Actively contribute to team efforts to achieve the company’s strategic objectives. • Collaborate with colleagues and other departments to ensure operational effectiveness and quality of service. • Ensure all interactions are clear, direct, and respectful. • Deliver high-quality service addressing students’ academic and financial needs. • Resolve problems efficiently to ensure student satisfaction and retention. • Work in synergy with the team to meet goals, fostering understanding and cooperation. • Perform administrative tasks and document control. • Maintain organization of documents. • Develop clear and objective communication with students and suppliers to resolve issues. • Demonstrate proactivity in problem-solving and seek improvements in administrative processes.

• Develop and oversee the sales team's onboarding; prepare reports for leadership • Implement AI-based projects for sales enablement and training for the sales team • Plan, develop and deliver training to sales teams • Design the onboarding and development journey for sales consultants and sales managers • Monitor the development of sales teams and develop strategies to maximize results through training, knowledge management, onboarding, support materials, and microlearning modules • Collaborate with EMME's capability team to create content • Support the organization of the sales team's live sessions and coordinate the cascading of information

• Management of a portfolio of partner clients • Market analysis and preparation of commercial proposals • Sales management and deal-closing techniques • Client relationship management and retention • Contract management and after-sales support • Understanding performance indicators and strategic vision