Role Description This is a full-lifecycle SE role: you'll be the primary technical voice for mid-market clients across the USA and Latin America. You'll work across both the Incode and MetaMap identity verification platforms, collaborating closely with Sales, Product, Engineering, and Customer Success to deliver integrations that actually ship. What makes this role unique: you won't hand off clients after the sale. You own the relationship end-to-end — which means more context, deeper partnerships, and a direct line between the work you do and the impact you see. What You’ll Own & Drive - Pre-Sales - Lead technical discovery sessions and deliver product demos for prospective mid-market clients. - Scope and run POCs, respond to RFPs/RFIs, and validate technical fit early in the sales cycle. - Onboarding & Implementation - Guide clients through SDK and API integrations end-to-end, from kickoff to go-live. - Coordinate with Engineering on escalations and own delivery milestones throughout the implementation. - Post-Sales & Account Health - Act as the ongoing technical point of contact for assigned accounts. - Proactively identify expansion opportunities and resolve issues before they escalate. Qualifications - Degree in Systems Engineering, Computer Science, or a related technical field. - Hands-on experience in a Solutions Engineer, Sales Engineer, or Technical Account Manager role at a SaaS company. - Working knowledge of REST APIs, webhooks, and backend integration patterns. - Familiarity with web technologies and web SDK integrations. - Familiarity with mobile technologies and mobile SDK integrations (iOS / Android). - Strong written and verbal communication skills in both Spanish and professional-level English. - Proven ability to manage multiple client engagements simultaneously with high organization and follow-through. - Comfortable working fully remote with distributed teams across time zones. Requirements - Experience with identity verification, KYC, AML, or fraud prevention solutions. - Familiarity with MetaMap or Incode platforms. - Track record of using AI tools to improve personal and team productivity. - Experience with tools like Notion, Slack, and CRM platforms (Salesforce, HubSpot). Benefits - Flexible Working Hours & Workplace - Open Vacation Policy Company Description Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

• Support our sales and field sales engineering teams with deep technical knowledge and understanding of Fivetran’s internal security operations, related platform features, and the security domain • Deliver timely and accurate responses to prospect and customer security questionnaires utilizing internal tooling • Work with Legal and AppSec to maintain internal libraries for use in security questionnaires • Lead documentation and internal enablement efforts, helping to scale our specialist knowledge to the entire department • Work closely with Fivetran’s Product and Engineering teams to ensure alignment of our solutions to our customer needs • Engage directly with prospects and customers on security architecture reviews and compliance discussions, with increasing ownership over time • Stay up-to-date on the latest technologies and trends in the security domain

• Support our sales and field sales engineering teams with deep technical knowledge and understanding of Fivetran’s internal security operations, related platform features, and the security domain • Deliver timely and accurate responses to prospect and customer security questionnaires utilizing internal tooling • Work with Legal and AppSec to maintain internal libraries for use in security questionnaires • Lead documentation and internal enablement efforts, helping to scale our specialist knowledge to the entire department • Work closely with Fivetran’s Product and Engineering teams to ensure alignment of our solutions to our customer needs • Engage directly with prospects and customers on security architecture reviews and compliance discussions, with increasing ownership over time • Stay up-to-date on the latest technologies and trends in the security domain

Title: Member Solutions Repossession Specialist Location: Olympia, Washington Job Description: Collections at WSECU is different than what you might expect! Our goal is to provide financial solutions to assist members during life-changing situations—this is why we’re called “Member Solutions.” In this role, you will be integral to the financial health of our members and the credit union as a whole. As a Member Solutions Repossession Specialist, you’ll have the opportunity to work on a team that truly cares. What your day may include: - Ensuring all pre & post repossession notices are sent in accordance with local and state laws - Assigning vehicles to approved repossession agents to include tracking and follow up for timely location of the collateral - Ensuring proper file maintenance is placed on the account at the time of assigning the repossession and at the time the vehicle is repossessed. - Disposing of repossessed collateral via auto auctions - Ensuring timely receipts of all proceeds of sale - Processing and collecting insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accounts - Managing WSECU's collateral portfolio while focusing on aging accounts within the repossession queues - Monitoring the results of all repossession agents, auctions, and insurance companies to insure maximum recovery values for WSECU - Obtaining and negotiate flexible and attainable payment options for borrower(s). - When needed be ability to cross sell other Credit Union Products for resolution. - Maintaining a scorecard percentage of 85% or higher each month What you bring to the team: - Minimum two (2) years financial institution experience - Minimum two (2) years consumer collection experience - Minimum one (1) year repossession and skip tracing experience - Knowledge of lending and financial regulations (FDCPA, FCRA and SCRA) - Tactful, effective communication skills (listening, speaking, writing) - Ability to communicate information with emotional people in a positive and diplomatic manner over the telephone. - The ability to form recommendations with clear and concise written support - Ability to calculate interest rates and percentages and to research and solve numeric discrepancies Competitive Base Pay: $27.25 - $40.88 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package - The target starting pay for this position is $27.25 - $34.06 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account. - The range above allows our employees room for growth through annual merit and other pay increases during their tenure in the position. Position location: 330 Union Ave, Olympia WA. Employees must reside and perform all work in the state of Washington. This is a work from home/hybrid position with the exception of occasional on-site training, meetings and specific organization events. When you’d work: Monday - Friday, 8:30 am - 5:30 pm. Full time minimum 40 hours per week with scheduling flexibility to meet service needs for this non-exempt position Working from home/hybrid requirements: - Reliable, high-speed home internet connection - Private, confidential workspace, away from distractions and other people - Suitable desk/surface and desk chair Perks: Here are a few benefits and perks we offer: - Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU - Full-Time Regular employees accrue general leave and sick leave, on a monthly basis - Part-Time employees accrue general leave, on a monthly basis - 11 Paid Holidays - Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees - Employer paid Long Term Care plan for Part-Time employees - 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service - Paid Volunteer Leave - Tuition Assistance - Employee Assistance Program & Employee Discounts - And, you get to work with some awesome people! #LI-Hybrid