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Incode Technologies logo
Incode Technologies

Powering a world of trust

Solutions Engineer

Sales EngineerSales EngineerFull TimeRemoteMid LevelTeam 51-200Since 2015H1B SponsorCompany SiteLinkedIn

Location

Colombia

Posted

8 days ago

Salary

0

Seniority

Mid Level

Job Description

Solutions Engineer

Incode Technologies

Role Description This is a full-lifecycle SE role: you'll be the primary technical voice for mid-market clients across the USA and Latin America. You'll work across both the Incode and MetaMap identity verification platforms, collaborating closely with Sales, Product, Engineering, and Customer Success to deliver integrations that actually ship. What makes this role unique: you won't hand off clients after the sale. You own the relationship end-to-end — which means more context, deeper partnerships, and a direct line between the work you do and the impact you see. What You’ll Own & Drive - Pre-Sales - Lead technical discovery sessions and deliver product demos for prospective mid-market clients. - Scope and run POCs, respond to RFPs/RFIs, and validate technical fit early in the sales cycle. - Onboarding & Implementation - Guide clients through SDK and API integrations end-to-end, from kickoff to go-live. - Coordinate with Engineering on escalations and own delivery milestones throughout the implementation. - Post-Sales & Account Health - Act as the ongoing technical point of contact for assigned accounts. - Proactively identify expansion opportunities and resolve issues before they escalate. Qualifications - Degree in Systems Engineering, Computer Science, or a related technical field. - Hands-on experience in a Solutions Engineer, Sales Engineer, or Technical Account Manager role at a SaaS company. - Working knowledge of REST APIs, webhooks, and backend integration patterns. - Familiarity with web technologies and web SDK integrations. - Familiarity with mobile technologies and mobile SDK integrations (iOS / Android). - Strong written and verbal communication skills in both Spanish and professional-level English. - Proven ability to manage multiple client engagements simultaneously with high organization and follow-through. - Comfortable working fully remote with distributed teams across time zones. Requirements - Experience with identity verification, KYC, AML, or fraud prevention solutions. - Familiarity with MetaMap or Incode platforms. - Track record of using AI tools to improve personal and team productivity. - Experience with tools like Notion, Slack, and CRM platforms (Salesforce, HubSpot). Benefits - Flexible Working Hours & Workplace - Open Vacation Policy Company Description Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

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