• Act as a trusted advisor to patent and IP professionals, helping customers understand how AI can improve patent drafting, search, prosecution, portfolio management, and innovation workflows. • Support strategic customer engagements, workshops, product demonstrations, proof-of-concepts, and enterprise opportunities alongside Sales and Customer Success teams. • Translate customer challenges and market needs into product enhancements and scalable solutions. • Work closely with Product and Engineering teams to shape the future of AI-powered patent and IP workflows. • Bring real-world practitioner expertise to influence product direction, prioritisation, and workflow design. • Help define and validate new capabilities through customer feedback, testing, and pilot programmes. • Act as the subject matter expert for patent drafting, search, prosecution, and innovation intelligence workflows. • Support the development of AI-powered solutions across patent intelligence, semantic search, knowledge discovery, and workflow automation. • Stay at the forefront of developments in patent AI, LegalTech, and innovation intelligence. • Partner across Product, Engineering, Sales, Customer Success, and customer teams to drive successful product adoption and growth. • Develop enablement materials, demo narratives, workflow playbooks, and best practices. • Serve as the bridge between customers, product teams, and commercial teams to ensure we're building solutions that solve real-world problems.

Role Description This transcription project supports the development of talk-to-text technology. Your task involves listening to audio files from our online database and transcribing exactly what you hear, including some segment labeling. You will receive detailed guidelines to follow upon joining. Workload depends on project needs, and tasks vary in length. You will be paid per audio minute. Please note: This project is coordinated via Upwork, and all transcribers must have an Upwork profile to receive payment. Candidates who do not already have one are welcome to apply, but will be required to create a profile upon being hired. Responsibilities - Accurately transcribe a variety of files in accordance with client-specific Written Domain conventions (WDCs) - Maintain a thorough understanding of each client’s guidelines, updating your knowledge as changes occur - Produce high-quality, timely work for all assigned transcription projects - Reference and apply current training materials and documentation as needed - Identify and report technical issues or transcription concerns to the Division Services Manager - Contribute ideas for improving workflows and transcription processes - Participate in additional tasks or special projects as assigned Qualifications - Strong written and verbal communication skills with a collaborative, team-oriented mindset - Ability to manage multiple projects and deadlines in a fast-paced, remote environment - Exceptional attention to detail and accuracy under tight time constraints - Excellent internet research skills, including creative problem-solving techniques - Professionalism in navigating feedback, ambiguity, and evolving client needs - Proficient in both Mac and PC environments; skilled in Microsoft Office and Google Workspace - Adaptability and openness to continuous learning and feedback Requirements - Native-level (C2) proficiency in Portuguese (Portugal) - (pt_pt), including the ability to read and write - Excellent grammar/orthography and punctuation - You will be required to take an assessment - Have an Upwork profile, or be willing to create an Upwork profile - High-speed internet access - This project requires participants to have their own computer - Access to e-mail - Please note that the pay rate is in US dollars and payment will be made in US dollars. The amount in local currency will vary according to exchange rates. Benefits - Flexible schedule - Work from home

• Represent mortgage lenders and investor clients in commercial and residential foreclosure, title disputes and real estate litigation • Making appearances in state and federal court for routine and contested hearings • Reviewing incoming litigation and developing case strategy • Drafting documents and conducting settlement negotiations • Manage case load of contested matters on behalf of residential and commercial mortgage lenders and investors • Appear in court and argue motions necessary to the successful completion of both routine and contested foreclosure, eviction, title disputes, HOA/COA disputes and other matters • Communicate with clients regularly for updates and case resolution • Analyze loan files, title reports and other client documents • Draft motions and prepare written discovery and responses

Role Description We are seeking a highly driven and detail-oriented Global Billing Coordinator to support Envoy Global’s European operations, with a primary focus on Germany, the Netherlands, and France. This role is pivotal in ensuring seamless billing operations, accurate financial transactions, and exceptional customer experience across multiple regions. The ideal candidate will thrive in a fast-paced, global environment—demonstrating strong analytical skills, adaptability, and a proactive mindset while collaborating with cross-functional teams and clients. This is an exciting opportunity for someone who is passionate about process excellence, enjoys solving complex billing challenges, and is eager to contribute to a growing international organization. As our Global Billing Coordinator, you will be required to: - Successfully work within Envoy’s order management and billing systems to deliver accurate invoices to customers on a timely basis, including reviewing invoices for accuracy while managing relationships with a growing list of clients that may require customer-specific invoice options. - Manage invoice adjustments and/or credits that are to be applied to customer accounts; coordinate unique customer needs for invoices and account statements. - Utilize and maintain third-party billing websites for invoice submission and collections outreach. - Manage emails coming to the accounts receivable inbox. - Develop and maintain relationships with counterparts on the external customer and internal business side (case managers) to understand billing and payments experience for Envoy customers. - Reach out to customers on overdue balances to ensure timely payment of invoices and assist in resolving invoicing questions from customers; leverage customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment. - Responsible for cash-related activities including application of cash receipts to open invoices, cash reconciliations, and detailed cash tracking. - Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience, and Account Management teams on driving quick and efficient resolution. - Regularly coordinate with the accounting team to ensure that transactions are recorded accurately and timely; assist with any reconciliations or analysis on customer billings, collections, or trending. - Recommend and help formulate policies, procedures, and system enhancements to improve invoicing and collection operations. - Support finance team with ad hoc projects. Qualifications - Bachelor's degree preferably in Accounting or Finance; and/or similar credentials or relevant experience. - 3+ years of experience in accounting, billing and collections, or related position. - 1-3 years of experience in a customer-facing role. - Experience processing & adjusting invoices from a billing system; experience with the Billing-Platform system is a plus. - Advanced level proficiency in Excel, Outlook and Word. - Must speak fluent English; ability to read English, Dutch, French, and German or use the appropriate tools to translate. Requirements - ANNUAL SALARY RANGE- £35,000 to £45,000. Benefits - If you’re passionate about driving accuracy, building strong relationships, and growing in a global environment, we’d love to hear from you! Company Description Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.