• Take absolute ownership of an Enterprise CSM team, managing daily, weekly, and quarterly production targets to consistently hit and exceed retention and growth metrics. • Strategically guide and track the team's expansion initiatives, coaching CSMs on how to identify, navigate, and secure upsell opportunities within the enterprise segment. • Ensure the team is seamlessly executing high-impact EBRs that align with customer objectives and clearly demonstrate a return on investment (ROI) to executive stakeholders. • Act as the senior management escalation point for critical account issues. Dive into complex, technical customer problems and assist the team with contract negotiations to secure optimal retention terms. • Continuous review of team performance metrics and dashboards. Tweak, add, or remove operational processes to back up desired team behaviors and eliminate performance roadblocks. • Build a highly empowered team culture. Actively manage team performance, create targeted success plans for underperforming assets, and deliver heavily weighted recommendations on hiring, promotions, and discipline.

• Own the client lifecycle: Lead strategic review calls focused on outcomes, growth opportunities, and next steps while coordinating discovery and delivery for returning clients to ensure a seamless experience • Proactively manage and forecast opportunities: Monitor account health and engage clients well ahead of typical buying cycles to remain aligned to the client's evolving security objectives • Re-engage dormant accounts and drive strategic growth: Partner with Inbound/Outbound peers to reactivate dormant accounts - not with a transactional sales pitch, but by checking in on their security health and introducing new strategies to elevate their defenses • Act as the voice of the client internally: Collaborate closely with Client Success, Sales, Marketing, and Operations to align client needs with business objectives, share feedback, and drive advocacy through reviews, referrals, and testimonials.

• Drive customer value across French and Benelux region • Manage strategic relationships with diverse accounts • Proactively assess customer challenges and develop mitigation plans • Collaborate with teams to enhance customer experience

• Drive customer adoption and value realization with the platform • Ensure project milestones and customer satisfaction • Lead personalized training sessions and create resources for users • Engage proactively with customers to mitigate churn risks • Build strong connections with technical stakeholders and understand their goals • Collaborate with sales to identify and develop expansion opportunities