• Own the client lifecycle: Lead strategic review calls focused on outcomes, growth opportunities, and next steps while coordinating discovery and delivery for returning clients to ensure a seamless experience • Proactively manage and forecast opportunities: Monitor account health and engage clients well ahead of typical buying cycles to remain aligned to the client's evolving security objectives • Re-engage dormant accounts and drive strategic growth: Partner with Inbound/Outbound peers to reactivate dormant accounts - not with a transactional sales pitch, but by checking in on their security health and introducing new strategies to elevate their defenses • Act as the voice of the client internally: Collaborate closely with Client Success, Sales, Marketing, and Operations to align client needs with business objectives, share feedback, and drive advocacy through reviews, referrals, and testimonials.

• Drive customer value across French and Benelux region • Manage strategic relationships with diverse accounts • Proactively assess customer challenges and develop mitigation plans • Collaborate with teams to enhance customer experience

• Drive customer adoption and value realization with the platform • Ensure project milestones and customer satisfaction • Lead personalized training sessions and create resources for users • Engage proactively with customers to mitigate churn risks • Build strong connections with technical stakeholders and understand their goals • Collaborate with sales to identify and develop expansion opportunities

• Own and manage a book of mid-market customer relationships to showcase the value of Greenhouse and drive gross and net revenue retention • Dig into each customer's goals through thoughtful discovery and translate them into positive business outcomes you execute and verify • Build and refine AI-powered workflows that reduce administrative work and scale how you deliver value across your book • Prioritize strategically across your accounts, deciding which products and features matter most to each customer in a fast-moving, competitive market • Advocate internally for customer needs to our Support, Product, Engineering, and Sales teams • Partner with Account Managers throughout the customer lifecycle to prevent churn, surface expansion opportunities, and ensure renewals • Team up with Implementation Strategists through onboarding to ensure the successful launch of new Greenhouse customers • Additional projects and responsibilities as business needs require