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DOOR

Latch is now DOOR.

Strategic Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 201-500Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Strategic Account Manager

DOOR

• Act as the primary point of contact for assigned strategic and enterprise-level clients • Develop a strong understanding of clients’ business objectives, challenges, and needs • Build trusted advisor relationships with executive leaders, including C-suite stakeholders • Identify upsell, cross-sell, and expansion opportunities to grow account value • Drive account renewals and proactively mitigate churn risks • Negotiate contracts and pricing in alignment with company policies • Ensure clients achieve maximum value from products and services • Partner with Customer Success, Support, and Product teams to resolve issues • Lead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions • Maintain accurate records of account activity in CRM tools • Work closely with Marketing and Sales teams to support campaigns and lead generation

Job Requirements

  • Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
  • 3+ years of experience in account management, customer success, or B2B sales (preferably with enterprise level clients)
  • Experience in Multifamily or Smart Building related industries (Building Intelligence, PropTech) is required
  • Strong track record of meeting or exceeding renewal and expansion targets
  • Excellent communication, presentation, and negotiation skills
  • Ability to manage multiple accounts with varying needs and priorities
  • Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance
  • Experience in SaaS, technology, or B2B solutions preferred.

Benefits

  • employer-sponsored health, dental, vision and life options
  • generous PTO
  • company-supported parental leave for both primary and non-primary caregivers
  • flexible time off policy
  • flexible work schedules
  • multiple coverage tiers for medical, dental, and vision plans
  • healthcare and flexible spending accounts (FSAs)
  • employer-paid basic life and accidental death & dismemberment (AD&D) insurance
  • short-term and long-term disability coverage
  • eligibility to enroll in a 401(k) Retirement Plan through Vanguard
  • full setup of hardware from DOOR's home line of products

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