• Lead strategic technology planning, partnering with leadership to define long-term architecture roadmaps aligned with OCHIN’s clinical, operational, and business goals. • Serve as a trusted advisor and consultant on complex design, architecture, and support challenges. • Design and implement strategic solutions to meet both internal and external needs. • Evaluate emerging technologies and industry trends to recommend adoption strategies that enhance care delivery and system performance. • Provide technical leadership, guiding teams through planning, development, and deployment. • Collaborate cross-functionally to diagnose and resolve complex system issues while enhancing system efficiency and performance. • Drive continuous improvement initiatives, ensuring alignment with organizational strategy and clinical outcomes. • Lead technical escalations, providing expert-level support across Epic EMR and enterprise/vendor systems to maintain operational continuity. • Develop and maintain enterprise architecture frameworks, standards, and governance models to ensure consistency, scalability, and security across solutions. • Champion continuous improvement and innovation, fostering a culture of proactive problem-solving and modernization. • Support strategic projects and initiatives as assigned.

• Lead solution development for responses to Federal and DoD RFPs, RFIs, and IDIQ task orders • Analyze solicitations (Sections L & M, PWS/SOW/SOO, attachments) and identify technical, management, and compliance requirements • Develop end-to-end technical and management approaches aligned to customer mission needs • Translate government problems into executable, innovative solutions leveraging company capabilities • Collaborate with other solutions architects, Proposal Managers, SMEs, pricing, and operations teams as needed • Draft technical volumes, management volumes, executive summaries, and proposal artifacts • Develop solution graphics, process flows, CONOPS diagrams, and organizational structures to meet the requirements of the proposal response • Ensure solution alignment with evaluation criteria and discriminators • Participate in color team reviews and incorporate feedback • Support oral presentations and technical discussions as required • Contribute to win themes and value proposition development

• Lead solution development for responses to Federal and DoD RFPs, RFIs, and IDIQ task orders • Analyze solicitations (Sections L & M, PWS/SOW/SOO, attachments) and identify technical, management, and compliance requirements • Develop end-to-end technical and management approaches aligned to customer mission needs • Translate government problems into executable, innovative solutions leveraging company capabilities • Collaborate with other solutions architects, Proposal Managers, SMEs, pricing, and operations teams as needed • Draft technical volumes, management volumes, executive summaries, and proposal artifacts • Develop solution graphics, process flows, CONOPS diagrams, and organizational structures to meet the requirements of the proposal response • Ensure solution alignment with evaluation criteria and discriminators • Participate in color team reviews and incorporate feedback • Support oral presentations and technical discussions as required • Contribute to win themes and value proposition development

• Reporting to the Director of Solutions & Customer Success • Partner with account executives to understand client challenges, operational objectives, and strategic goals — and translate these into tailored Factbird solutions • Lead on-site and remote assessments and process analyses for prospective customers, identifying areas where Factbird can drive measurable improvement • Deliver engaging, solution-focused demonstrations and presentations that clearly articulate Factbird's value proposition to both operational and executive audiences • Rapidly build compelling business cases — ROI models, cashflow projections, and breakeven analyses — anchored in real operational impact, not feature lists • Deploy and coach customers on Factbird's software during the trial period to increase trial-to-conversion rates • Own the assessment-to-proposal narrative, align stakeholders on success criteria, and reduce deal risk with clear value confirmation • Collaborate with customer success teams to ensure seamless onboarding, adoption, and long-term value realisation • Build trusted advisor relationships with key stakeholders — from frontline operators to senior plant leadership • Act as the bridge between sales, technical, and product teams, serving as a custodian of solution standards across the organisation • Continuously develop expertise in manufacturing best practices, productivity methodologies, and Benelux industry-specific requirements